As this is still a beta version of the platform, there might be a few bugs here and there. If you spot a bug, let us know using our "Report a bug" form, which you can access clicking on the "Report a bug" tab at the top of this page. We are continuously working to improve the Chappy translation platform and your feedback is really helpful.
Bumble empowers women to make the first move, while in same-gender matches anyone can message first.
This is what makes our community unique, but we get that messaging first can feel daunting.
And while originality is always best, sometimes the inspiration just isn’t there. Here are 5 openers that we know often get replies, so think along these lines:
To upload a photo, just open your profile page and tap on the сamera icon in the top right corner . You will then have an option to select a source to add photos from or take a completely new one.
Bumble data shows most unmatches happen before chats even begin. So if you’ve noticed this happening to you, rest assured it’s not a reflection of you as a person!
But being unmatched after a good chat or a date is different. We know this can hurt, which is why we introduced our Unmatched feature.
If you’ve been talking to someone and they unmatch you, the Unmatched feature means you’ll be kindly made aware rather than the conversation suddenly disappearing.
Most importantly, it also means you can still report the person to Bumble if something has happened and you need support from us.
The Bumble community told us that being able to see when they’d been unmatched gave some welcome closure to a sometimes unpleasant experience, and helped them to go find someone better suited.
We hope you feel the same, and remember that your safety is our top priority. We’re always here if you need us.
Chappy Premium is our paid service, giving you access to exclusive perks and features that make it easier to date the way that works for you. For example, you can see everyone who’s interested in you, or browse the app invisibly for some extra privacy.
If you're interested in Chappy Premium and you're using a Apple device, follow the instructions below:
If you continue, the costs will automatically be charged to your iTunes account.
Your safety IRL is as important as safety on the app. Here are things you can do in the build up to make sure you don’t run into any problems.
Be careful what you share
It’s worth keeping your home address (and maybe your place of work) private at first, just in case the first meet doesn’t go well and you need to step back.
This also applies to the photos on your profile. If you can, avoid making places that you frequent too obvious.
Get your detective on
There is zero shame in “the stalk”. Checking socials to make sure they are who they say they are is something we all do, and a great way to raise any red flags.
Do your verifying
You can ask them to verify themselves via Bumble if you’re in any doubt at all, but beyond that, a voice or video call is the best way to make sure the vibes are as they should be.
Agree a public place
Public places carry fewer risks and are usually more fun for the first few dates. Meeting somewhere with staff also means you can ask them for help if uncomfortable situations arise.
Also be sure to tell someone where you agree to meet and who you’re meeting, then let them know once you get home.
Meeting up is risky right now, so consider a video call instead. At least for the time being.
If you do still decide to move things up a gear and meet IRL, here are some steps to help you stay responsible.
Have the Covid chat
Be open and frank with each other. Talk honestly about what you’ve both been up to, who you’ve been seeing, and what kind of dates you’re comfortable with.
It’s ok to make risky behavior a dealbreaker, but if you’re both on the same page with exposure and comfort levels, that’s a green light to move ahead with planning a date.
Choose a spot
Meeting is risky, full stop. But some dates are obviously riskier than others. If you can, try to meet outdoors or, at the least, an indoor spot that is big, spacious, and airy.
Agree a place you’re both comfortable with. Don’t feel pressured into stretching your own boundaries just to please your date. And of course, respect their boundaries as well.
Physical contact
Speaking of boundaries, these days there are extra ones to consider when it comes to touching each other.
Ask how your date feels about social distancing and understand that any kind of physical contact is high-risk, whether it’s a hug or a hookup.
Finally, think about who else you’re affecting if you get sick. Do you risk infecting family or colleagues? Truth is, during a pandemic, your intimate life is other people’s business too.
Chappy Premium gives you extra features that other users don’t have! These features help you to meet people faster on Chappy. Benefits include chatting with new and popular users, access to see who liked or favourited you, invisibility and much more.
If you would like to subscribe to Chappy Premium; just open your profile page, tap on Chappy Premium, choose your payment method and preferred package and follow the instructions.
Most of the packages are subscription based, which means that they renew
automatically. To manage your subscription, go to your profile to open Settings, tap on Account Preferences and select Payment settings.
Your safety comes first on Bumble. If something happens that makes you feel unsafe or uncomfortable, please report it. However, if you’re just not feeling a connection, you also have the option to unmatch.
To unmatch another user, first open your conversation with them. Next, tap on the 3 dots in the top right-hand corner. From here, tap “Unmatch.”
Have you ever received a photo from someone that has been blurred out by Bumble? If so, that’s our Private Detector in action.
Private Detector works by using A.I. to automatically blur a lewd photo before letting you know you’ve been sent something potentially inappropriate.
If you’d then like to see the photo anyway, you can simply tap it to reveal. But if not, you can ignore it or choose to report it if you want to. The choice is completely yours!
Bumble Boost is one of our two subscription options that gives you access to extra features.
Bumble Boost benefits include:
You can sign up for Bumble Boost by clicking on the silhouette on the bottom-left corner of the app, and tapping on the Bumble Boost banner underneath your profile picture. You will also see options to sign up to Bumble Premium or purchase Spotlight credits as a one time purchase.
If you're having trouble installing the latest version of Chappy for Android, try these troubleshooting tips:
1. Check to see how much space is available on your phone or tablet:If you have less than 100MB available, you can uninstall apps to clear up space, then retry the download. Alternatively, you may be able to move your Chappy app to your Android's SD card.
2. Cancel and restart the download.
3. Log out of Chappy, then retry the download.
4. Review Google's tips for troubleshooting download issues.
5. Uninstall your Chappy app, restart your phone and then re-install the Chappy app from the Google Play Store.
Still need help? Please tell us more about the issue
To view your profile as it appears to other Bumble users, follow these steps:
Have you ever wondered when a match is online so that you can spark up a conversation or hit it off with them straight away? Great news—now you can! We’ve recently added a new indicator where you can now see when your matches are active. A green dot will appear on the lower right corner of your match’s avatar in your conversations.
To add a photo to your profile simply go to your profile and click on Add Photos . You can choose whether you want to upload photos from Facebook, Instagram, Google + or if you want to upload them directly from your computer. Please note that the file format has to be either JPG or PNG and the file size limit is 128 MB.
You can now add videos as well! Just import one of your Instagram videos by clicking on Add Videos on your profile page.
To add a user to your favourites just visit their profile, click on the icon in the top right corner. If there's no star icon, just click on the icon and select 'Add to favourites'.
If you have already started a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name.
Chappy Premium gives you extra features that other users don’t have! These features help you to meet people faster on Chappy. Benefits include chatting with new and popular users, access to see who liked or favourited you, invisibility and much more.
If you would like to subscribe to Chappy Premium; just open your profile page, tap on Chappy Premium, choose your payment method and preferred package and follow the instructions.
Most of the packages are subscription based, which means that they renew
automatically. To manage your subscription, go to your profile to open Settings, tap on Account Preferences and select Payment settings.
You can buy 100, 550, 1250 or 2750 credits at a time.
Chappy credits help you boost your profile and get seen by more people. Credits allow you to use our 'Spotlight' service, vote more times in Encounters and increase the number of people you can message every day. You can also activate Auto Top-up to guarantee you never run out of credits.
The biggest change we’ve made is how we approach everything we do behind the scenes.
Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!
We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!
Bumble was born out of a desire to reinvent the antiquated rules of dating. We empower women by giving them the ability to control the conversation when dating, finding friends, and networking online. Bumble has made it necessary, and therefore acceptable, for women to make the first move. This is extremely significant: Prompting women to initiate the conversation has led to the highest post-match chat rate in the industry.
The unique model of putting women in charge and employing robust reporting has allowed Bumble to achieve incomparably low reports of harassment and abuse. Bumble is a safe platform for people to connect in dating, friendship, and networking. Things change when women are in control.
Please see Chappy Safety Tips, which can be found via our Help Center. We strongly advise you never to give out personal or financial information over the Internet and can confirm that Chappy will never ask you for this information via the 'Messages' section.
If you have further questions about safety on the site please contact our Customer Care Team.
Getting Verified status helps prove to other users that you’re a real person, making it easier to find new friends. To get Verified, all you need to do is go to the Verification on your profile, verify your profile with a photo of yourself.
If your popularity is low there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Get featured , Rise up to first place in search results , show up more in Encounters or tell everyone you are online and ready to chat .
If your popularity is low there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Get featured , Rise up to first place in search results , show up more in Encounters or tell everyone you are online and ready to chat .
If your popularity is low there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Get featured , Rise up to first place in search results , show up more in Encounters or tell everyone you are online and ready to chat .
Your popularity shows you how much your profile rocks! Your average popularity is calculated daily based on your new visitors, new matches and the amount of people who like your profile. If you want to give your profile a boost, use our premium features like Rise Up, Get Featured, Extra Shows or get Chappy Premium!
We understand that there are some people you don't want to receive messages from. Therefore, you can easily block someone at anytime!
You can also find the same button at the top of a conversation. Please note that that person will still be able to see your profile page and see if you are online (unless you using Invisible mode), but you won't receive his or her messages anymore.
Please see Chappy Safety Tips, which can be found via our Help Center. We strongly advise you never to give out personal or financial information over the Internet and can confirm that Chappy will never ask you for this information via the 'Messages' section.
If you have further questions about safety on the site please contact our Customer Care Team.
Chappy is the place to date honestly.
In a society that profits on our self-doubt, Chappy is the online dating app where it pays to be the real, unapologetic you. We fight the ambiguity of modern dating with authentic, unfiltered conversation. We believe real connection is born from being honest in who you are and what you really want.
We bring social networking to life by allowing you to chat and match with people with the same interests as you, find real connections close to you, and meet people who like you for you. You can also video chat whenever, wherever.
We're so much more than just a dating app!
The biggest change we’ve made is how we approach everything we do behind the scenes.
Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!
We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!
The biggest change we’ve made is how we approach everything we do behind the scenes.
Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!
We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!
The biggest change we’ve made is how we approach everything we do behind the scenes.
Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!
We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!
Getting Verified status helps prove to other users that you’re a real person, making it easier to find new friends. To get Verified, all you need to do is go to the Verification on your profile, verify your profile with a photo of yourself.
Getting Verified status helps prove to other users that you’re a real person, making it easier to find new friends. To get Verified, all you need to do is go to the Verification on your profile, verify your profile with a photo of yourself.
Chappy Premium includes a range of extra features that basic users don’t have, to give you an edge:
Liked you: see who voted ‘Yes’ to you in Encounters
Invisible Mode: browse Chappy without anyone seeing you
Undo last vote: be able to undo your 'No' votes in Encounters
Added you as Favourite: see who likes you the most
Chat to popular users: get direct access to the most popular people on Chappy
Be the first to contact new people: chat with people from the moment they join Chappy
Highlight your message: have your messages read first by all your contacts
Stickers: get access to cool stickers
As well as all of the great features above, you'll also be able to use Chappy completely free of adverts!
Backtrack is now a feature of Bumble Boost and Bumble Premium. If you are subscribed, to use Backtrack all you need to do is tap the arrow on the top left corner of your encounters screen.
Our system enables the Backtrack feature for you after you have swiped at least once in each direction. If you have already done this and are still not seeing the arrow to Backtrack on the top left corner, we recommend following these troubleshooting steps:
If the issue persists please contact our Support Team here.
Chappy credits help you get attention, simple as that. With credits you can Rise Up in search results, use our 'Spotlight' service, get more displays in Encounters and more. You can also enable Auto Top-up to make sure you never run out of credits.
It can be tricky to start conversations, but sending a smile is easy. That's why we have our "smile" feature to help you get things started. When you press this button, we’ll send a short message introducing you to your new match!
It can be tricky to start conversations, but sending a smile is easy. That's why we have our "smile" feature to help you get things started. When you press this button, we’ll send a short message introducing you to your new match!
It can be tricky to start conversations, but sending a smile is easy. That's why we have our "smile" feature to help you get things started. When you press this button, we’ll send a short message introducing you to your new match!
It can be tricky to start conversations, but sending a smile is easy. That's why we have our "smile" feature to help you get things started. When you press this button, we’ll send a short message introducing you to your new match!
You can manage your privacy by following these steps:
You will then be able to choose whether you want to show others your online status and distance, as well as disable public search and Bumped into. You also have the option to limit profile showing, or forbid your profile being shared and searched for by email.
Chappy credits help you boost your profile and get seen by more people. Credits allow you to use our 'Spotlight' service, vote more times in Encounters and increase the number of people you can message every day. You can also activate Auto Top-up to guarantee you never run out of credits.
If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.
Unfortunately, we're unable to provide you with detailed information about a specific user.
If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.
Unfortunately, we're unable to provide you with detailed information about a specific user.
To edit which notifications you wish to receive from the app:
To change your notification settings on Bumble Web:
Here, you can customize what type of push or email notifications you’re interested in by tapping into each category listed and tapping the yellow toggle button on or off.
If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.
Unfortunately, we're unable to provide you with detailed information about a specific user.
If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.
Unfortunately, we're unable to provide you with detailed information about a specific user.
If you don't want to use your account for a while, you have the option to hide it. When your account is hidden, you will not appear in People Nearby or the Encounters. Users you chatted with in the past can still message you but you will not able to read the message unless you unhide your profile.
To hide your account simply go to your settings , select 'Delete account' at the bottom of the page and select the option 'Hide your account'. As soon as you confirm this you will be logged out automatically. To read your messages, get seen in People nearby and Encounters again, simply log back in and unhide your profile.
Chappy Premium includes a range of extra features that basic users don’t have, to give you an edge:
Liked you: see who voted ‘Yes’ to you in Encounters
Invisible Mode: browse Chappy without anyone seeing you
Undo last vote: be able to undo your 'No' votes in Encounters
Added you as Favourite: see who likes you the most
Chat to popular users: get direct access to the most popular people on Chappy
Be the first to contact new people: chat with people from the moment they join Chappy
Highlight your message: have your messages read first by all your contacts
Stickers: get access to cool stickers
As well as all of the great features above, you'll also be able to use Chappy completely free of adverts!
In your profile, just click on next to your current location and either enter a new one or select one from the dropdown menu.
If you cannot see the when trying to change your location it is because of one of these reasons:
Contact our Customer Care Team if you have issues with your location when using the mobile app.
To sign-in on the desktop site, choose Sign in at the top of the homepage. Enter your email address and password and click 'Sign me in!'
If you've not created an account yet, you'll be able to do so by clicking 'Sign up here' which you'll find at the top of the sign-in page.
Dating during a pandemic brings way more stress and uncertainty, and maybe less confidence.
It can take extra effort to feel good about ourselves right now, and we know this makes it really hard to get excited about others.
Try to keep these things in mind until more normal times return:
Know you’re not alone
We’re all experiencing the pandemic together, so the people you see on Bumble may be feeling a similar way to you.
Don’t feel like you have to cover up how the times are affecting you. If you can be open about feeling exhausted and uneasy with your match, it might even bring you closer!
No need for pressure
A great way to meet someone for the first time right now is via video call.
There’s no need for this to be weird, just keep the call light and fun. Dating is a form of exploration, after all.
Go easy on yourself
If dating feels like too much, there’s nothing wrong with toning down your search for now by using Snooze. Take it from us, nothing should come at the expense of your mental health.
Bumble believes in being real about the imperfect nature of dating. We fully get that ghosting can be disappointing or frustrating, but sometimes it happens.
If someone suddenly stops messaging you, see it as their loss and an opportunity to find someone better for you!
Check out The Buzz for more help on how to deal with being ghosted and how to avoid ghosting someone yourself.
All that said, there are times when it’s absolutely ok to ghost someone:
It’s date night! Once you’ve prepared well for meeting IRL, here are our first date tips that will help keep you safe and in a healthy state of mind to have fun.
Physical safety
Nerves & anxiety
Matches are the people you liked and who voted 'Yes' for you too. You can visit their profiles directly from your messages section, start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with, matches will have a heart icon on them .
Unfortunately, it is not currently possible to change your password from our mobile application. If you wish to change your password, please do so from the Chappy website. If you're unable to access a desktop computer, please use the 'Forgot Password' feature to reset your password.
If you’ve been talking to someone and they unmatch you, you’ll still see their name in your connections but they’ll be grayed out and you won’t be able to see their photos or messages.
As well as giving our community some welcome closure to a sometimes unpleasant experience, this is also one of the ways we are keeping our community safe.
If something happened before you were unmatched that made you feel uncomfortable or unsafe, you can still report it.
To report someone after you’ve been unmatched, open the chat you had and tap either the button at the bottom of the screen or the 3 dots at the top to get help from Bumble.
[Note: This feature is currently only testing in Australia. We hope to officially roll it out globally soon.]
Encounters is at the core of the Chappy experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria, flick through the resulting photos and see who you like.
To change your profile photo, open your profile page and tap on the edit icon in the top right corner . Then tap on the photo you wish to use a profile photo, tap on in the bottom right corner and select Make default to confirm your choice.
Basic Info Badges are an easy way to share more about yourself on your Bumble profile without taking up space in your bio. We’ve found that the more information you have about yourself on your profile, the higher your chances are of making matches! Basic Info badges are also used when setting advanced filters, so the more you add to your profile, the more likely you are to appear in other users’ searches and connect with users that share similar interests to you. Follow these steps to add Basic Info Badges:
Badges are different in each mode so you filter exactly what you’re looking for. These are examples of a few badges currently available on Bumble:
Bumble Date:
Bumble BFF:
Bumble Bizz:
We are excited to introduce our new Bumble Premium subscription that will help maximize your experience and ultimately lead to more meaningful connections.
Bumble Premium includes:
You can sign up to Bumble Premium by clicking on the pixelated square in your match queue or by clicking on the silhouette on the bottom-left corner of the app, and tapping on the Bumble Boost banner underneath your profile picture. You will also see options to sign up to Bumble Boost or purchase Spotlight credits as a one time purchase.
If you believe that someone else has signed into your Bumble account there are a few security precautions that we recommend.
If you sign in to Bumble with your Facebook profile we recommend that you update your Facebook password immediately.
Additionally, you can log out of any active sessions involving your Facebook profile by following these steps via Facebook.com
1. Go to your Security and Login Settings on Facebook
2. Select "Where You're Logged in"
3. Select the session you want to edit and click "End Activity."
If you sign into Bumble with your phone number we recommend changing your login method in the app. You can do this by following these steps:
1. Go to your app Settings
2. Scroll down and tap on "Login methods"
3. Tap to add either your Facebook or Apple ID
Once you've finished linking that secondary login method, you'll be able to remove your registered phone number.
If you sign in to Bumble with your Apple ID we recommend that you update your Apple ID password immediately.
Please reach out to our Support Team directly with any other concerns. We’re here for you!
To log out of Bumble follow the steps below.
If you are using the Bumble App:
If you are using Bumble Web on a desktop browser:
Note: When logging out you’ll now have the option to add new login methods to your account such as your Facebook, phone number, or Apple ID. This means the next time you log in you can then select any of these login methods to get back into your account.
In order to get points you either need to translate or vote on a phrase. You can earn one point for adding a new translation or voting on five phrases. The more points you earn the more likely you'll appear in our 'Spotlight' service among the top translators so stay active!
To unfavorite someone simply visit their profile, click on the icon in the top right corner and select 'Remove from favourites'.
If you already had a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name. It will turn white, which means the user is no longer one of your favourites.
You can buy 100, 550, 1250 or 2750 credits at a time.
As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on Chappy is who they say they are. After all, why pretend to be someone else when you have so much going for you?
To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.
If you have any problems, you can contact us for more help.
You can buy 100, 550, 1250 or 2750 credits at a time.
You can manage your privacy by doing the following:
You will then be able to choose whether you want to show others your online status and distance, as well as disable public search and Bumped into. You also have the option to limit profile showing, or forbid your profile sharing and search by email.
As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on Chappy is who they say they are. After all, why pretend to be someone else when you have so much going for you?
To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.
If you have any problems, you can contact us for more help.
You can find conversations with a particular user by typing their name in the search bar in Messages. If you don't remember the exact nickname that person had, you can just scroll through older conversations on the left side of the messenger window. However, please keep in mind that it is not possible to recover deleted conversations.
If a connection is no longer visible or if your conversation has disappeared, the user in question has deleted their account or they've been blocked by Bumble.
Don't worry - there are plenty of bees in the Hive. Keep swiping!
Chappy is the place to date honestly.
In a society that profits on our self-doubt, Chappy is the online dating app where it pays to be the real, unapologetic you. We fight the ambiguity of modern dating with authentic, unfiltered conversation. We believe real connection is born from being honest in who you are and what you really want.
We bring social networking to life by allowing you to chat and match with people with the same interests as you, find real connections close to you, and meet people who like you for you. You can also video chat whenever, wherever.
We're so much more than just a dating app!
Chappy is the place to date honestly.
In a society that profits on our self-doubt, Chappy is the online dating app where it pays to be the real, unapologetic you. We fight the ambiguity of modern dating with authentic, unfiltered conversation. We believe real connection is born from being honest in who you are and what you really want.
We bring social networking to life by allowing you to chat and match with people with the same interests as you, find real connections close to you, and meet people who like you for you. You can also video chat whenever, wherever.
We're so much more than just a dating app!
If you are located in the state of Texas please refer here to learn about your options.
On Bumble consent is not an option, it’s a rule. If someone has sent you a lewd photo without your consent please report the offense via our in-app Block & Report feature or contact us. Our team will investigate the case and take appropriate action in line with our Guidelines.
For more information about how to report a user in-app please check out our post here.
Please note that, due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.
If you are outside the state of Texas, we cannot confirm/guarantee that there is a law protecting you against this behavior. However, we encourage you to reach out to your local law enforcement’s non-emergency line for further assistance.
You can download the Bumble app in the Apple App Store and in the Google Play Store. You can also access Bumble via your browser at bumble.com.
To delete your profile, please follow the instructions below:
If you cannot see Delete Account that means you've not confirmed your email address yet when you registered. Please open your email and click the verification link sent to you. If you not longer have this link, please get in touch with our Customer Support team using our Feedback form.
To delete your profile, please follow the instructions below:
If you cannot see Delete Account that means you've not confirmed your email address yet when you registered. Please open your email and click the verification link sent to you. If you not longer have this link, please get in touch with our Customer Support team using our Feedback form.
Encounters is at the core of the Chappy experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria , flick through your choices and see who you like.
You can increase how often you appear in Encounters when other Chappy users are looking at it. Just get some Extra shows
and watch your popularity rise.
Encounters is at the core of the Chappy experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria, flick through the resulting photos and see who you like.
Encounters is at the core of the Chappy experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria, flick through the resulting photos and see who you like.
You can buy 100, 550, 1250 or 2750 credits at a time.
At Chappy we take online security very seriously. We strongly advise that you never give out personal or financial information over the internet. We will never ask you for this information via Chappy messenger. If you have any concerns or questions about safety, please contact our Customer Care team. Just go to your profile, open Settings and select Feedback.
Auto Top-up makes purchasing credits much easier - it automatically tops up your Chappy credits every time your balance falls below 200 credits. You'll get to spend more time using Chappy and less time thinking about running out of credits!
Unfortunately Auto Top-up is not currently available on iPhone via iTunes, however if you purchased credits via another payment method you can manage the Auto Top-up feature by logging in via the website in the 'Payment settings' section.
To upload a photo, please follow the instructions below:
The Chappy Premium feature is subscription-based. You can buy Chappy Premium for various periods of time using a range of popular payment methods. Your Chappy Premium subscription renews automatically and payment methods vary by country.
You can manage your subscription at any time on your Payment settings page.
We moderate all photos uploaded to Chappy, but very occasionally the wrong images slip through. If you spot an inappropriate or fake image in Encounters, please notify us by clicking on the flag icon , which you can find at the bottom of each photo and select the reason why you are reporting this photo. If you see an inappropriate picture outside Encounters please report this to us by clicking on the icon in the top right corner on the profile page of the person, select 'Block or report' and choose the reason.
If you find someone’s behaviour towards you or their language abusive, please let us know by clicking on the icon in the top right corner on their profile page, select 'Block or report' and choose the reason.
Right now, there isn't a way for you to change the name displayed on the app yourself. However, we're happy to change it for you! Just let us know what you'd like your name to be displayed as and we'll get it updated for you as soon as possible.
You can reach us here.
You can manage your privacy by following these steps:
You will then be able to choose whether you want to show others your online status and distance, as well as disable public search and Bumped into. You also have the option to limit profile showing, or forbid your profile being shared and searched for by email.
Chappy Premium includes a range of extra features that basic users don’t have, to give you an edge:
Liked you: see who voted ‘Yes’ to you in Encounters
Invisible Mode: browse Chappy without anyone seeing you
Undo last vote: be able to undo your 'No' votes in Encounters
Added you as Favourite: see who likes you the most
Chat to popular users: get direct access to the most popular people on Chappy
Be the first to contact new people: chat with people from the moment they join Chappy
Highlight your message: have your messages read first by all your contacts
Stickers: get access to cool stickers
As well as all of the great features above, you'll also be able to use Chappy completely free of adverts!
Dating app burnout is real, and it’s on us as Bumble to recognize that.
From boredom when you’re not matching right through to frustration after a bad date, burnout can come from a few places.
So firstly, if you are feeling burnt out, use our Snooze feature to take a break without losing your chats and connections. Otherwise, here are extra things we hope will help:
Browse mindfully
Bumble isn’t a place for instant gratification, it’s a place to make meaningful connections. The profiles you see are real people.
So, browse mindfully. Consider what you could have in common and remember that meaningful connections with great people rarely happen overnight.
Stay balanced
Dating is only one part of life, alongside friends, family, work, hobbies, self-care, and fun! It’s healthy to focus on these things too if ever you’re feeling burnt out.
Keep the faith
We really believe there’s someone on Bumble for everybody, and our Success Stories show why. Check them out for a reminder of why it’s worth keeping the faith.
To report a user, please open the profile of the person you wish to report, scroll down to the bottom of the page and tap Block or report and then choose the appropriate category. Please remember, misuse of this feature could result in your account being permanently removed from Chappy.
We’ve all forgotten a password or two, but don’t worry, it’s easily solved. Open your Chappy app and go to the ‘Sign in’ screen, then tap ‘Forgot password?’.
g`g`Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters , which is at the very heart of Chappy. Simply vote Yes and No for other members and should both of you like each other you will have a match and you can start chatting ! Make sure that you have the correct settings for your 'I'm here to'.
People Nearby is the section where you can browse users in your city or region.
Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.
Enjoy using Chappy!
It’s frustrating when you’re not happy with the number of matches you’re getting. But good news! There’s lots you can do to improve your chances.
Make your bio pop
A great bio is possibly the best thing you can do for your profile. Our hot tip? Don’t make it too long. Bumble data shows a short and punchy bio is the best way to go.
Say what you’re looking for (if you know), your interests and maybe a fun fact about yourself. Give potential matches plenty of ‘hooks’ they can start a conversation with.
Verify yourself
Use our photo verification feature so people know you’re real. It’s easy, and gives potential matches early reassurance that they’re not wasting their time.
Other parts of your profile also help with this. Filling in your work and education, and linking your Instagram or Spotify are great ways to show you’re a real, interesting person.
Get time savvy
There’s no bad time to use Bumble, but there is a best time, when more people are online and more matches happen.
If you’re aged between 18 and 22, the best time to use Bumble is 7-10pm. If you’re 23 or over, try slightly earlier between 6 and 9pm.
Microaggressions: When people's biases against marginalized groups present in a way that leaves you feeling uncomfortable or insulted.
Fetishization: A sexual fascination with things not inherently sexual. Fetishization of people because of race, gender, or sexuality can be harmful or dehumanizing.
We understand that everyone has their own way of dealing with these things.
Maybe you prefer to shut down a conversation immediately, or maybe you prefer to call someone out to explain why their behavior was harmful.
It’s important to know that either way is ok and there is no right or wrong.
If somebody behaves on the app in a way you’re not ok with and you’d like us to take care of it for you, use Block & Report or reach out to our team.
Otherwise, if you feel safe and decide to talk to your match yourself, these tips may help:
Unsure how to start a conversation or make one a little more flirty? No worries. Question Game can help.
From any chat screen, tap the Question Game button and then shuffle through the questions until you find one you like, or type your own.
You and your match both have to respond before either answer is revealed, and remember! The best results come from Question Game when you’re both open, honest, and cheeky.
You’re never in this alone. If something happens on the app, via text, or in person, know that the entire Hive cares about you and wants to make sure you’re supported. Please get in touch with us, and reach out to one of the resources below:
United States
UK
Australia
Canada
Germany
India
Mexico
Philippines
To add a user to your favourites just visit their profile, click on the icon in the top right corner. If there's no star icon, just click on the icon and select 'Add to favourites'.
If you have already started a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name.
As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on Chappy is who they say they are. After all, why pretend to be someone else when you have so much going for you?
To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.
If you have any problems, you can contact us for more help.
If you want your matches to know more about you, you can answer three questions which we’ll display on your profile.
Other users will be able to see it when they swipe on you, so they can get to know you straight away- they could find out that pineapple on pizza is a big no-no for you for example!
Chappy is all about making meaningful connections with people you meet, so we’ve created icebreakers to do just that- break the ice.
If you’d like to add these to your profile, follow these easy steps:
If you don’t like the answers you chose, or you just want to change them up, just tap on your answers in the “Profile Qs” section and update them.
Have fun!
If you want your matches to know more about you, you can answer three questions which we’ll display on your profile.
Other users will be able to see it when they swipe on you, so they can get to know you straight away- they could find out that pineapple on pizza is a big no-no for you for example!
Chappy is all about making meaningful connections with people you meet, so we’ve created icebreakers to do just that- break the ice.
If you’d like to add these to your profile, follow these easy steps:
If you don’t like the answers you chose, or you just want to change them up, just tap on your answers in the “Profile Qs” section and update them.
Have fun!
The following article applies only to our users based in Texas or those who need to report a Texas resident. If you’re not in Texas, don’t worry, we’ve still got your back! Please click here for more information.
At Bumble we have always been committed to keeping our users safe by making the Hive a place where consent is not an option, it’s a rule. In 2018 we felt we needed to take this passion offline and fought to pass House Bill 2789 in our home state of Texas which classifies the sending of unsolicited lewd photos as a Class C misdemeanor, punishable by a fine of up to $500. As of September 1st, 2019 this bill will become law in Texas.
Under the law, a photo is classified as lewd if a person’s intimate parts are exposed, a person is engaging in sexual conduct, or if it shows the covered genitals of a male in a discernibly turgid state. If this has happened to you there are several options available.
I’ve received an unsolicited lewd photo and want to pursue legal action.
For any legal action to be taken the user must report the offense to local law enforcement via their non-emergency line within two years of receiving the photo.
Please note that Bumble is not responsible for and will not report any lewd photos to the authorities ourselves. However, users can also report the offense on Bumble via our in-app Block & Report feature or contact us. Our team will investigate the case and take appropriate action in line with our Guidelines. This does not take the place of reporting the offense to the authorities.
For more information about how to report a user in-app please check out our post here.
Note that due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.
I’ve received an unsolicited lewd photo and do not want to pursue legal action.
In this instance, we still encourage our users to report the offense on Bumble via our in-app Block & Report feature or contact us. Our team will investigate the case and take appropriate action in line with our Guidelines.
I’ve received a lewd photo on another platform and want to pursue legal action.
In order to pursue legal action please reach out to local law enforcement via their non-emergency line within two years of receiving the photo.
If you’re a verified user you can ask your match to verify their profile to ensure that they’re the real deal. Here’s how:
If your profile is not photo verified, you will be prompted to verify your profile first--it’s only fair after all. It should only take a member of our team a few seconds to view and verify your photo so you don’t have to worry about this holding up your connection!
To delete your profile, please follow the instructions below:
If you cannot see Delete Account that means you've not confirmed your email address yet when you registered. Please open your email and click the verification link sent to you. If you not longer have this link, please get in touch with our Customer Support team using our Feedback form.
After two users have mutually right-swiped one another, a match is created. After a match is created, you'll see a notification appear on your screen. From here, you can either start a chat or continue swiping through other profiles.
After a match has been created, what follows depends on the user’s gender.
On Bumble, women always make the first move. If she doesn't initiate a conversation within 24 hours, the connection expires.
Men cannot initiate a conversation with women. However, they can show that they're especially interested in her by using the daily 24-hour extend feature.
Bumble was designed to counter problematic and antiquated hetero dating norms, so the above rules do not apply to same-sex matches or to connections made in Bumble BFF. In these cases, either person has 24 hours to make the first move before the connection expires.
Auto Top-up makes buying credits much easier - it automatically tops up your Chappy credits every time your balance falls below 200 credits. You'll get to spend more time using Chappy and less time thinking about running out of credits!
If you're experiencing any problems on Chappy, it's possible that this is being caused by a temporary issue on the site. Please try the following steps in attempt to resolve the problem:
1. Restart your phone's web browser
2. Sign out and then back into your account
3. Check your connection is working by visiting a website, for example Google.com
If you are still experiencing an issue, please clear your mobile browser's stored information:
1. To clear stored data on iOS, please go to settings > Safari and clear the data
2. To clear stored data on Android, please tap on apps > Internet > touch the ‘Menu' option > Settings > Privacy > Security and clear the data
3. Lastly, please try restarting your device.
If you're still experiencing an issue, please ensure private browsing mode is disabled; instructions on how to do this on your device can be found on the manufacturer's website.
If your age is displaying incorrectly our team is happy to help!
Reach out to us @bumblesupport on Facebook or Twitter or anytime here, include in your message that you need to update your age and let us know your correct date of birth.
Simply go to your profile and click on the pencil icon next to whichever section of your profile you wish to change. Once you've made your changes click 'Save'.
Nope! If you're a new user, you'll be able to register and log in with either your phone number, Facebook account, or Apple ID.
We suggest using Facebook to help build your profile by importing your name, age, etc. This speeds up the sign-up process as well as ensuring the information on your profile is genuine and reliable. But, of course, chose the method that works best for you.
You can now add multiple login methods to your profile for added security.
Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters , which is at the very heart of Chappy. Simply vote Yes and No for other members and should both of you like each other you will have a match and you can start chatting ! Make sure that you have the correct settings for your 'I'm here to'.
People Nearby is the section where you can browse users in your city or region.
Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.
Enjoy using Chappy!
Click "Activate" on your Profile page and follow the instructions. You can pay by credit card or Paypal and you'll receive an email confirmation once you've paid. Please note that the subscription renews automatically.
To pay by credit card, choose which subscription you want to buy and follow the instructions. Click "Activate" and wait for the message confirming your payment. You'll also get an email confirmation once you've paid.
To pay with PayPal, choose which subscription you want to buy and click "Activate". You'll then be redirected to the PayPal login page and payment summary to complete their payment process.
You no longer need a password to sign in and out of Bumble. If you created your account using your phone number, you will receive a confirmation code to your device instead of having to enter a password.
If you don’t have access to the phone number linked to your account, don’t worry! Our Support Team can help you access your account. Simply send us a DM via Facebook or Twitter @BumbleSupport.
Because we need your help to make Chappy available in every language under the sun! Our interface allows you to translate as little or as much content as you like, so you can help out whenever you like. What's more, as a translator you will get more visibility on the site - another fun, easy way to meet new cool people like you.
Chappy is the place to date honestly.
In a society that profits on our self-doubt, Chappy is the online dating app where it pays to be the real, unapologetic you. We fight the ambiguity of modern dating with authentic, unfiltered conversation. We believe real connection is born from being honest in who you are and what you really want.
We bring social networking to life by allowing you to chat and match with people with the same interests as you, find real connections close to you, and meet people who like you for you. You can also video chat whenever, wherever.
We're so much more than just a dating app!
Joining Bumble for the first time or coming back after some time away? Getting (re)started can be a lot. Here are some tips to help:
Show your true self
Everyone is welcome on Bumble, no matter their race, religion, nationality, ethnicity, skin color, ability, size, sex, gender identity, or sexual orientation.
We encourage you to show the most honest version of you!
Say what you’re looking for
If you know, say what you’re looking for. Being specific about what you want is great, and Bumble lets you filter to see only people looking for the same thing you are.
And if that’s not dates, you can use BFF and Bizz modes too.
Complete your profile
The profile struggle is real, but there are things we know for sure that potential matches love to see:
Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters , which is at the very heart of Chappy. Simply vote Yes and No for other members and should both of you like each other you will have a match and you can start chatting ! Make sure that you have the correct settings for your 'I'm here to'.
People Nearby is the section where you can browse users in your city or region.
Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.
Enjoy using Chappy!
Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters , which is at the very heart of Chappy. Simply vote Yes and No for other members and should both of you like each other you will have a match and you can start chatting ! Make sure that you have the correct settings for your 'I'm here to'.
People Nearby is the section where you can browse users in your city or region.
Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.
Enjoy using Chappy!
Not everyone is able to make the first move on Bumble. We’re really proud of this, but we understand it can be frustrating for people waiting for a first message that doesn’t come.
Here are 3 common reasons why your match might not message first, and more importantly, why you shouldn’t take it personally if they don’t.
Life happens
Lots of people are balancing their dating lives with a busy work schedule, making time for friends, hobbies, and other important things.
It could easily be that your match just wasn’t in a good place to start a meaningful chat this time.
They have notifications turned off
It’s common for people to turn off notifications not just from Bumble, but from most apps on their phone.
So don’t assume your match actively decided not to message you. Maybe they just didn’t see you in time!
Openers are hard
Sending a first message is hard. Some people may not know what to say, others may get anxious. Keep this in mind and stay empathetic when using Bumble.
The best thing you can do is to make your profile pop and try to give your matches plenty of information to start a conversation with.
Invisible mode
is a premium feature that lets you browse Chappy without anyone knowing who you are. You can enable the invisible mode by going your settings and selecting Invisible mode. Please note that you need to activate Chappy Premium to be able to use this feature.
If you are using the mobile app it is not possible to delete a photo sent via chat. You can however delete it by using your desktop browser. Please access your profile on your desktop browser and hover over the photo, tap on the bin icon and click on Delete.
Catfishing is when a person on the app pretends to be someone they’re not. People catfish to get attention, partners, or sometimes money.
The surest way to know you’re not dealing with a catfish is to request that they verify their profile shortly after you match (if they haven’t already). Otherwise, keep this stuff in mind:
Spotting a catfish
Suspect a catfish? Here are some things to look out for:
Recovery from catfishing
The crucial thing is to never blame yourself. Catfishing can happen to anyone and however you’re feeling about the experience, it’s one to learn and grow from. You can do this by:
As soon as you delete a message thread with a user, you also delete the match with the user. You will only be able to contact this user again if they message you after you delete the thread from your side.
Open your profile page , go to Settings, tap on interface language and select your desired language preference.
Your matches are the people who voted ‘Yes’ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them .
Matches are the people you liked and who voted 'Yes' for you too. You can visit their profiles directly from your messages section, start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with, matches will have a heart icon on them .
Your matches are the people who voted ‘Yes’ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them .
First thing’s first: welcome back!
If you deleted your profile less than 28 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.
If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?
First thing’s first: welcome back!
If you deleted your profile less than 28 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.
If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?
You will be able to cancel your Chappy Premium subscription by going to your 'Payment settings' in the Settings menu. If you subscribed to Chappy Premium via SMS, please follow the instructions you were given when you subscribed. Please contact our Customer Care team if you have any problem by going to Feedback in the Settings menu.
To unfavorite someone simply visit their profile, click on the icon in the top right corner and select 'Remove from favourites'.
If you already had a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name. It will turn white, which means the user is no longer one of your favourites.
As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on Chappy is who they say they are. After all, why pretend to be someone else when you have so much going for you?
To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.
If you have any problems, you can contact us for more help.
Letting your personality shine through on your profile is one of the fastest ways to make new meaningful connections.
Profile prompts allow you to do just that, and they’re also great conversation starters! Here are a few examples:
Favorite quality in a person...
Two Truths and a lie...
Perfect first date...
You can add up to 3 prompts to your profile via Edit Profile. Then if you need to update your answers or replace a prompt, just tap the ‘x’ on the one you want to change.
If you want your matches to know more about you, you can answer three questions which we’ll display on your profile.
Other users will be able to see it when they swipe on you, so they can get to know you straight away- they could find out that pineapple on pizza is a big no-no for you for example!
Chappy is all about making meaningful connections with people you meet, so we’ve created icebreakers to do just that- break the ice.
If you’d like to add these to your profile, follow these easy steps:
If you don’t like the answers you chose, or you just want to change them up, just tap on your answers in the “Profile Qs” section and update them.
Have fun!
Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that you’re rude, pushy or threatening, we’ll take it very seriously.
Also, any content you upload to your Chappy profile must comply with our terms and conditions and not break copyright rules. If you upload pornographic, violent or otherwise offensive material, we’ll delete it and we may ban you from Chappy.
Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.
The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.
If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.
Apple Sign-In allows you to create and log into your Bumble profile using your Apple ID. To choose this method, follow these steps:
Please note, you are only able to choose this method when you initially create your profile. You are not able to change your preferred log in method on an existing profile.
Your matches are the people who voted ‘Yes’ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them .
If someone created a profile with your details, please send us a link to fake profile via Feedback form.
If you're experiencing any problems on Chappy, it's possible that this is being caused by a temporary issue on the app. Please try the following steps in attempt to resolve the problem:
1. Make sure that you're using the most recent version of the app. If not, then you'll need to update this version.
2. If you’re using the most recent version, then please check your internet connection. To check this, please visit www.Chappy.com via your device’s internet app.
3. Try restarting the Chappy app. To do this, close the app and then re-launch it. This will not sign you out, but start a new session.
4. Try deleting the Chappy app and then re-installing it. To re-install it after deleting it, please visit your device’s app store.
5. Please try restarting the device if none of the above work.
Our Spotlight service is a fantastic way to be instantly seen by thousands of people in your area. If you're looking to meet new people and gain attention, this is the perfect way to do it!
You can easily use Spotlight by opening your app and tapping on at the bottom of the screen. This will take you to the Connections menu and in the top left corner, you will find your photo. Tap on it and start being seen by millions!
Logging in to find your profile empty and all your connections missing can be jarring but don’t panic, there may be a simple fix that will get you up and buzzing ASAP!
We’ve found that frequently this issue is caused by simply choosing the wrong method at sign in. To see if this is the case give these steps a try:
Mobile:
Web:
Additionally, if you have recently updated your Facebook login information (the email you use to access Facebook) this may be causing the app to create a new profile rather than sending you to your original account. Our team can help with this! Reach out to us here and let us know you need to update your email (you may be asked to provide identification in order to protect your personal information). If none of the above tips help please don’t hesitate to reach out to us at any time!
If you're feeling burnout from dating, consider a different kind of meaningful connection through friendship or business.
Bumble BFF is a simple, fun way to meet new friends and build a supportive community around you, no matter where or who you are.
Bumble Bizz is for professionals to connect, share, and learn, because networking shouldn’t feel hard or uncomfortable.
You can switch to BFF or Bizz modes via your settings by tapping "Choose mode." This way, all of your connections and chats in Date mode will remain.
But be careful. If you turn off Date mode completely, you’ll lose all of your connections and chats and this can’t be undone.
If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.
Try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.
Additionally, don't forget to add pictures of yourself of the best possible quality.
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
To change your 'I’m here to' message, simply open your profile, scroll down to the section 'I'm here to' and click on the pencil icon to edit. Select if you want to 'Chat and meet new people', 'Date' or 'Date seriously', 'See what happens' or 'Make a long-term commitment'. Please click 'Save' after making your selection. If you'd like to also indicate the age and gender of the people you are interested in, please do so by clicking on the filter icon next to the Encounters section on the left side or in People Nearby in the top right corner.
[Note: This feature is currently only available for people located in Canada, the UK, and the US.]
Want to make yourself stand out as soon as you match with someone on Bumble? Now you can with our Reactions feature! Here’s how it works:
If you have the ability to make the first move, you’ll now be able to react and comment on someone’s photos or profile prompts. Using reactions will also count as your first move so once you match the other person will be able to take it from there.
If you don’t have first move privileges, you’ll still be able to react to a user’s photos and profile prompts using emojis. However, your reaction will only be revealed after the other user has swiped right, commented, or reacted to your profile in some way.
Reacting to a profile on the app can be done in two easy steps:
Note for users on Bumble Web: If you are using Bumble web, you will be able to see reactions someone has sent you, but you will not be able to send them. Reactions can only be sent if you are using the Bumble app.
If you have a Chappy account, you can simply sign in using your Chappy login details. Otherwise you can easily register using our Sign up form at http://translate.badoo.com/sig...
Incognito mode is a feature that is a part of our Bumble Premium subscription. It allows you to have more control over who can see your profile while swiping. If you activate Incognito mode you’ll be able to swipe privately by initially hiding your profile from other users and then only appearing for those whom you have swiped right on.
Please note, Incognito mode is currently not available on Android. We hope to have this feature back in a couple of weeks!
Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.
You can activate it by selecting Rise Up on your Popularity page.
We've all forgotten a password or two, but don't worry it's easily solved. Click the Forgot your password? link on the Sign in page, and follow the instructions on the screen to reset your password.
If you are using the mobile app it is not possible to delete a photo sent via chat. You can however delete it by using your desktop browser. Please access your profile on your desktop browser and hover over the photo, tap on the bin icon and click on Delete.
Sending a Crush means that you can let other users know how much you like them by clicking the next to their photo in Encounters.
Sending a Crush to someone means that they will be able to check out your profile straight away, and you can use Credits to send Crushes to as many users as you like! Note that there is no Undo when sending a Crush.
If you are using the mobile app it is not possible to delete a photo sent via chat. You can however delete it by using your desktop browser. Please access your profile on your desktop browser and hover over the photo, tap on the bin icon and click on Delete.
Sending a Crush means that you can let other users know how much you like them by clicking the next to their photo in Encounters.
Sending a Crush to someone means that they will be able to check out your profile straight away, and you can use Credits to send Crushes to as many users as you like! Note that there is no Undo when sending a Crush.
If you are using the mobile app it is not possible to delete a photo sent via chat. You can however delete it by using your desktop browser. Please access your profile on your desktop browser and hover over the photo, tap on the bin icon and click on Delete.
Your safety comes first on Bumble. If something happens that makes you feel unsafe or uncomfortable, please report it.
Here is what happens behind the scenes when you report something to us:
As soon as you delete a message thread with a user, you also delete the match with the user. You will only be able to contact this user again if they message you after you delete the thread from your side.
As soon as you delete a message thread with a user, you also delete the match with the user. You will only be able to contact this user again if they message you after you delete the thread from your side.
In your profile, just click on next to your current location and either enter a new one or select one from the dropdown menu.
If you cannot see the when trying to change your location it is because of one of these reasons:
Contact our Customer Care Team if you have issues with your location when using the mobile app.
If you want turn off Auto-Top up for your credits go to your profile, open your settings , go to your Payment Settings section and turn Auto-Top up off.
Your matches are the people who voted ‘Yes’ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them .
As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on Chappy is who they say they are. After all, why pretend to be someone else when you have so much going for you?
To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.
If you have any problems, you can contact us for more help.
At Chappy we take online security very seriously. We strongly advise that you never give out personal or financial information over the internet. We will never ask you for this information via Chappy messenger. If you have any concerns or questions about safety please send us a message and our Customer Care team will be happy to help.
Already in a relationship? Made a meaningful connection and no longer on the dating scene?
Yes, you can remove Date mode while still sticking around on Bizz and BFF! Follow these quick steps:
We recommend taking a screenshot of any conversations that are special to you before proceeding.
If you ever change your mind, just head back into your in-app settings and toggle ‘Date Mode’ back on again.
[Note: We’re currently beta-testing new versions of Bumble Boost in some regions, be sure to read this article to see subscriptions now available to you. In some regions, the Beeline is only a part of Bumble Premium now.* ]
Why isn't my Bumble Boost/Bumble Premium working? I don't see anyone in my Beeline.
You may not have anything to see in your Beeline — yet! After signing up for Boost, your admirers will start populating in real-time. Keep in mind that your Beeline will constantly be updating with your admirers based on your search criteria.
It’s also possible that the users in your Beeline don’t fit the advanced filters you have set. Try removing your advanced filters to view all of your admirers.
Why isn't my Bumble Boost/ Bumble Premium working? It's asking me to pay again.
Bumble Boost subscriptions are profile-specific. If you've deleted your account and created a new one, your Boost subscription will not automatically transfer over to the new profile. Don't worry — our team can take care of this for you! Just reach out to the Support team by messaging @BumbleSupport on Twitter or Facebook, or email support@team.bumble.com.
Why isn't my Bumble Boost/ Bumble Premium working? Where are my expired connections?
When you subscribe to Bumble Boost/Bumble Premium, you'll be able to rematch with your last five expired matches as well as any new expiring connections.
Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that you’re rude, pushy or threatening, we’ll take it very seriously.
Also, any content you upload to your Chappy profile must comply with our terms and conditions and not break copyright rules. If you upload pornographic, violent or otherwise offensive material, we’ll delete it and we may ban you from Chappy.
Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.
Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that you’re rude, pushy or threatening, we’ll take it very seriously.
Also, any content you upload to your Chappy profile must comply with our terms and conditions and not break copyright rules. If you upload pornographic, violent or otherwise offensive material, we’ll delete it and we may ban you from Chappy.
Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.
The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.
If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.
Chappy is completely free to join! Joining lets you create a profile, upload photos, find new people in your area and chat to new people every day. If you want to get even more from your Chappy experience, you can boost your profile and meet even more people using our premium features, including Chappy Premium and our 'Spotlight' service.
If you already have a Bumble account registered with another log in method (e.g. Facebook) but would like to begin using the Apple Sign-In option you can do so by following these steps:
Once you’ve added your Apple ID you can maintain multiple login options or delete all but the one you wish to use.
Note: At this time you are only able to add additional log in methods via the mobile app.
Reminder: If you log in using a method that isn’t linked to your profile you may be presented with a blank profile. For more information check out this post.
If your photo is being used without your consent and you’re not a Chappy member, please contact us and send us a link to the account that is using your photo.
Payment settings allow you to manage your payment method, Auto Top-up, check your credit balance, add credits and manage your Chappy Premium. Payment methods can include Credit Card, PayPal and your Mobile Phone Bill. Tap on Settings on your profile page and then select 'Payment settings'.
We created Extend for all our busy bees out there who may need just a little more time to get a connection off the ground. When you use Extend you add an additional 24 hours to the countdown timer in our Date and BFF modes. Everyone gets one free Extend a day to use on someone who really gets them buzzing and our Bumble Boost subscribers are able to use Extend on an unlimited number of matches.
Women in opposite gender matches are able to activate Extend before they send the first message, while men in opposite gender matches can use Extend if the first move hasn’t been made within the first 24 hours. Folks in same-gender connections are able to Extend at any time before someone makes the first move.
To activate Extend follow these steps:
If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.
Try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.
Additionally, don't forget to add pictures of yourself of the best possible quality.
We’ve all forgotten a password or two, but don’t worry, it’s easily solved. Open your Chappy app and go to the ‘Sign in’ screen, then tap ‘Forgot password?’.
g`g`[Note: We’re currently beta-testing our Travel Feature in some regions as one part of our new Bumble Premium subscription, be sure to read this article in its entirety to see if you’re in one of the test countries. Travel mode is not currently available for all regions*]
Going to a conference in a few days and wish you could start networking now? Moving to a new city and want to connect with a new BFF to show you the best spots? Have a dream vacation coming up and looking for a bae to dance the night away with? Whether you’re heading down the road or across the globe our Travel feature helps you form the important connections you’re looking for on your own time.
When you activate Travel you can select the city your profile appears in for seven days. Your location will show as being in the center of the city you’ve chosen (at this time you will not be able to select an exact location) and an indicator will display so other users know you’re using Travel.
To activate Travel follow these steps:
* If you are located in New Zealand, Australia, US, UK, Canada, France, Germany, or Ireland and using an iOS, Travel mode is now only available as part of our Bumble Premium subscription and will automatically be available as a feature when you upgrade. If you are located in Australia or New Zealand and using an Android this is also a part of Bumble Premium. However, if you are located in the US, Canada, France, or Germany and using an Android you can purchase Travel mode independently.
If you want turn off Auto-Top up for your credits, do the following:
If you want turn off Auto-Top up for your credits just do the following:
Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters , which is at the very heart of Chappy. Simply vote Yes and No for other members and should both of you like each other you will have a match and you can start chatting ! Make sure that you have the correct settings for your 'I'm here to'.
People Nearby is the section where you can browse users in your city or region.
Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.
Enjoy using Chappy!
Bumble Boost is one of our deluxe features. [Note: We’re currently beta-testing new versions in some regions, be sure to read this article in its entirety to see if you’re in one of the test countries.*]
When you sign up for legacy Bumble Boost, you can:
You can learn how to sign up for Boost by clicking on the pixelated square in your Match Queue.
*If you are located in New Zealand, Australia, UK, Canada, Germany, France, Ireland, or the USA and using an iOS we’ve recently introduced two new subscription options - Bumble Premium and our revamped Bumble Boost.
Revamped Bumble Boost includes:
Bumble Premium includes:
You can sign up to Bumble Premium by clicking on the pixelated square in your match queue or to view both options click the silhouette in the bottom left hard corner and tap your preferred subscription.
* If you are located in Australia, New Zealand, the UK, Canada or the USA and using an iOS you will no longer have the option to subscribe to the legacy Bumble Boost subscription.
* * If you previously subscribed to legacy Lifetime Boost, you’ll automatically be converted to the Premium tier once it’s available in your country/region.
So you want to sign out? Old school, we respect that. It’s easy to do:
If you can’t see any of those options, it just means you need to create a password first so that you can get back in later. Tap Get password to set one up, and you’ll be able to sign out as soon as you’re done.
We aren’t saying you should swipe through the Hive from your desktop at work but we are saying that Bumble Web lets you log in or create an account right from your browser.
Bumble Web functions are very similar to the Bumble mobile app. Go to bumble.com to log in or create a profile using your Facebook account, Apple ID, or phone number. If you're an existing user you will be directed to the same profile you see on the mobile app. New users can set up their profile for any of our three modes on Bumble Web.
Here are some tips to help you navigate Bumble Web:
If you've registered with an email and didn't get a confirmation email, you'll be prompted to complete your registration. To do this, select 'didn't get the email' to check Chappy's email confirmation page. You'll be able to check you entered the right email address or correct it if it’s wrong. If that doesn't work, check your email account’s spam folder in case our confirmation email ended up there by mistake. If you find the email in your spam folder, remember to mark it as ‘Not spam’.
You can also sign in to Chappy using Facebook Connect, Google, Yahoo or MSN.
Abusive messages have no place on Bumble. If someone crosses the line, we have your back.
To keep yourself and our community safe, please report any abusive messages to us. Reports are anonymous, so a reported user won’t know who flagged their account.
Here are some examples of messages you should report:
Bumble is a place for you to be who you are, so it’s never ok for someone to make you feel bad, belittled, or manipulated.
If you’d like to know exactly what happens when you do report someone, the info is here, or you can email us whenever you need to.
Sending a Crush means that you can let other users know how much you like them by clicking the next to their photo in Encounters.
Sending a Crush to someone means that they will be able to check out your profile straight away, and you can use Credits to send Crushes to as many users as you like! Note that there is no Undo when sending a Crush.
So you want to sign out? Old school, we respect that. It’s easy to do:
If you can’t see any of those options, it just means you need to create a password first so that you can get back in later. Tap Get password to set one up, and you’ll be able to sign out as soon as you’re done.
On Bumble, your safety is important to us. Our Community Guidelines were created to ensure that everyone in the Hive upholds our values of kindness, respect, and equality. In addition to our guidelines, we are grateful for a strong community that helps hold each other accountable. We will never hesitate to take action when someone has broken the rules – we’ve got your back!
We will always be here to support you, however we also believe that our users should feel empowered to exercise good judgment and take safety precautions when meeting new people. Here are a few tips from our team on how to stay safe when connecting on Bumble.
1. Be Cautious about Sharing Personal Information
Your phone number, home address, and any other private details about your life are all yours. Consider keeping them top secret until you feel confident that you can trust the person you’re chatting with. If you wouldn’t share this info with a stranger in real life, it’s probably best to hang onto it.
Safety can even start before the first message. Be aware that your profile can contain lots of personal information as well. If the information in your profile could be used to locate you, it might be worth omitting. For example:
2. Never Share Financial Information or Transfer Money
Even after trust is established, there is never any reason to share your bank information. If someone asks for payment information (e.g., bank routing details, mother’s maiden name, credit card numbers), report it immediately.
3. Use Our Block/Report Feature
We have a team of moderators working around the clock to keep out spam, fake profiles, and anyone who violates our Community Guidelines. The best way to bring our attention to an account that sets off any red flags, is to use our in-app reporting option. All reports are kept completely anonymous, so a reported user will never know who flagged their account.
If you ever miss the opportunity to report someone within the app (e.g., because you unmatched with the user or you deleted your account), it’s not too late! You can always make a report via our Contact Us button in the app, or by emailing us. Our dedicated and caring Support Team takes every report seriously and is always willing to help.
Not sure if what you experienced is worthy of a report? Trust your gut; if it doesn’t feel right, it probably isn’t. Our team of moderators will investigate and take an appropriate action. Meeting new people shouldn't be scary, and a healthy dose of preparation can make all the difference in helping you feel at ease.
Our Spotlight service is a fantastic way to be instantly seen by thousands of people in your area. If you're looking to meet new people and gain attention, this is the perfect way to do it!
You can easily use Spotlight by opening your app and tapping on at the bottom of the screen. This will take you to the Connections menu and in the top left corner, you will find your photo. Tap on it and start being seen by millions!
Just open People Nearby and you'll see everyone that you've bumped into among the first results. You'll recognise them by a little pin on their photo.
If you would like to send a photo in chat to someone please follow the instructions below
To delete a Message, Match, Visitor or Favourite, please open your connections menu and swipe from right to left on the person you wish to delete.
Our algorithm determines if a photo you’ve been sent may contain a lewd image and gives you the power to choose whether or not you’d like to view it.
If you’ve been sent a lewd photo, the Bumble app will warn you that it may contain nudity before you decide to open it. If you do not want to see this image, simply select ‘Decline’ under the photo. The image will be deleted from your chat and you will be prompted with the option to block the user. If you chose to block this person the chat will be removed from both parties' message screen and you will no longer be able to view one another's profiles.
If the Private Detector has recognized a photo as potentially lewd and you would like to view it, just select the photo, confirm that you wish to view it and continue chatting.
If you are sending someone a photo that is suspected to contain lewd imagery, the Private Detector will remind you that sending such an image may lead to you being reported. Consent is crucial. If you send an unsolicited lewd photo and are reported, you will be blocked from using the app.
Chappy is completely free to join! Joining lets you create a profile, upload photos, find new people in your area and chat to new people every day. If you want to get even more from your Chappy experience, you can boost your profile and meet even more people using our premium features, including Chappy Premium and our 'Spotlight' service.
As a social network rooted in promoting kindness, respect, and empowerment, Bumble provides ways for our users to make genuine connections. Bumble is the first app of its kind to bring dating, friend-finding, and career-building to a single platform. Users can swipe and create connections in the following ways:
Chappy is completely free to join! Joining lets you create a profile, upload photos, find new people in your area and chat to new people every day. If you want to get even more from your Chappy experience, you can boost your profile and meet even more people using our premium features, including Chappy Premium and our 'Spotlight' service.
We understand you may want to contact more Chappy users a day, so it's possible to extend your daily contact limit.
To increase your limit by more contacts a day, permanently, get Verified Status on your profile. Or if you want to increase your limit even more, you can use credits to chat to further people for the next 24 hours.
Please go to your settings and click on the pencil icon next to 'Your basic info', select your correct gender and click 'Save' to confirm. Note that you can only change it once.
If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.
Try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.
Additionally, don't forget to add pictures of yourself of the best possible quality.
On the mobile app add photos to your Bumble profile by following these steps:
On Bumble Web you can add photos by following these steps:
Pro tip: Profiles with at least three photos perform best, however, we always recommend adding six photos onto your profile! Be sure to upload clear, forward-facing photos so users are more likely to connect and swipe to the right.
If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.
Try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.
Additionally, don't forget to add pictures of yourself of the best possible quality.
Please contact our Customer Care team if you have any enquiries relating to payment issues. To do this, just open your profile page, go to Settings and select Feedback.
Get featured gets you seen instantly, as it promotes your photo so everyone in your area can see you. Click on 'Get more visits' on the bottom left on the page and follow the instructions.
Our Spotlight service is a fantastic way to be instantly seen by thousands of people in your area. If you're looking to meet new people and gain attention, this is the perfect way to do it!
You can easily use Spotlight by opening your app and tapping on at the bottom of the screen. This will take you to the Connections menu and in the top left corner, you will find your photo. Tap on it and start being seen by millions!
We have now made it easier for you to log back into your Bumble account by giving you the ability to add multiple log-in methods. Not only does this mean you don’t have to remember what you used to originally create your account, but it will also add an additional layer of security in case one of your methods is ever compromised (e.g. your Facebook account). All you need to do to add a new login method is:
For existing Bumble users, we’ll remind you of the option to add additional log in methods when you log out for the first time to make it easier to log back into your account.
New users, you can take care of adding an additional log in method when you’re creating your profile so you never have to worry about being unable to access your account!
At Chappy we take online security very seriously. We strongly advise that you never give out personal or financial information over the internet. We will never ask you for this information via Chappy messenger. If you have any concerns or questions about safety, please contact our Customer Care team. Just go to your profile, open Settings and select Feedback.
'Request a Selfie' is a new feature on Chappy, which adds an extra layer of security for our users. Female users can now request a selfie from male users, so that they know who they are talking to!
When the male user initiates a chat with a female user, she will have the option to request a selfie. This request will show up in the conversation, and the male user will be directed to take a photo.
Male users need to ensure that they have allowed access to their webcam or phone camera. The selfie is only visible to the user that has requested it, and is not added to the male user's profile.
So you want to sign out? Old school, we respect that. It’s easy to do:
If you can’t see any of those options, it just means you need to create a password first so that you can get back in later. Tap Get password to set one up, and you’ll be able to sign out as soon as you’re done.
Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that you’re rude, pushy or threatening, we’ll take it very seriously.
Also, any content you upload to your Chappy profile must comply with our terms and conditions and not break copyright rules. If you upload pornographic, violent or otherwise offensive material, we’ll delete it and we may ban you from Chappy.
Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.
Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.
You can activate it by selecting Rise Up on your Popularity page.
Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.
You can activate it by selecting Rise Up on your Popularity page.
On your menu screen, you’ll see Bumble Boost and our other paid features located underneath your profile photo. Here, you can click on Bumble Boost and choose your recurring subscription duration.
Alternatively, you can tap on the pixelated square in your match queue to view your Beeline. There you will see the option to subscribe to Bumble Boost.
Finally, you can click on one of the silver circles you see around the photos of your expired connections. These are the expired matches that you missed!
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone, choose 'iTunes & App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings. To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.
Open People Nearby . Once there, tap on the filter icon in the top right corner . Select what kind of people you're looking to meet and tap on a tick to apply your preferences. That's it!
If you would like to send a photo in chat to someone please follow the instructions below
Unfortunately, it is not currently possible to change your password from our mobile application. If you wish to change your password, please do so from the Chappy website. If you're unable to access a desktop computer, please use the 'Forgot Password' feature to reset your password.
Update: Right now, we're committed to powering positive and healthy virtual connections. That means a key component of staying safe means staying home as much possible. We recommend virtual dates using our video chat feature. However, the following tips are still great to save and keep in mind for the future!
💛 💛 💛
On Bumble, your safety is important to us. Our Community Guidelines were created to ensure that everyone in the Hive upholds our values of kindness, respect, and equality. In addition to our guidelines, we are grateful for a strong community that helps hold each other accountable. We will never hesitate to take action when someone has broken the rules – we've got your back!
We will always be here to support you, however we also believe that our users should feel empowered to exercise good judgment and take safety precautions when meeting new people. Here are few tips from our team on how to stay safe when connection on Bumble:
1. Channel Your Inner Secret Agent
Some people might prefer to preserve a little mystery before a date, but it's always okay to do a little homework before meeting a new person in real life. Do they have any skeletons big enough to have made the news? Are they the webmaster for a popular Buffy fan page? It never hurts to know these things early.
2. Ask for Verification
No one wants to be catfished. If you're meeting a match in person that doesn't have that little blue checkmark, ask them to verify beforehand. It takes less than a minute – here's how!
3. Set up a Video Chat or Voice Call
Scheduling a video chat or voice call can be a great way to ensure that you really vibe and that you feel comfortable moving things to an in-person meetup. Who wants to brave traffic unless they've had the comfort of a great call first?
4. Meet in a Public Place
This isn't an 80s rom-com; we don't recommend having a date pick you up at your place or vice versa. It can be a lot of fun to pick a place you've both never been to before – that new food truck you've been meaning to try, the roller rink you pass every day on your commute – the possibilities are endless, and more importantly, safer. At a total loss for where to go? See if we have Bumble Spot in your area!
Meeting in a lively public place also means you can enlist the help of staff or other patrons if you need help. If something doesn't feel right, it's always ok to prioritize your safety. Want to slip away? You can ask a waiter to give your date a note. Need your match to give you space? Ask a bouncer to have them escorted out. Keeping yourself safe is more important than anything else.
5. Tell Someone You Trust
Whether it's your mom, your roommate, or your entire group text of BFFs – tell someone (1) where you're going, (2) who you're meeting, and (3) when you get home. If it makes you feel more comfortable, you can even send your person a screenshot of your date's profile for good measure. You can temporarily share your location (iPhone / Android) on your phone with your inner circle.
Meeting a new person shouldn't be scary, and a healthy dose of preparation can make all the difference in helping you feel at ease.
Bumble is free, and always will be!
We have a few optional premium features to enhance your Bumble experience, such as Bumble Boost, Bumble Premium, SuperSwipe, and Spotlight.
[Note: We’re currently beta-testing different versions of premium features in some regions. We recommend heading to the articles above to see premium features available to your country.]
If you would like to send a photo in chat to someone please follow the instructions below
The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.
If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.
To delete a Message, Match, Visitor or Favourite, please follow the instructions below:
Please go to your settings and click on the pencil icon next to 'Your basic info', enter your correct date of birth and click 'Save' to confirm. Note that you can only change it once.
If you have issues changing your date of birth please contact us via this link and send us your date of birth.
To change your profile photo, follow these steps:
1. Start by going to your profile
2. Click on "Edit Profile"
3. Drag any of your photos to the first position in the profile preview. Everyone will now see this photo first!
Invisible mode
is a premium feature that lets you browse Chappy without anyone knowing who you are. You can enable the invisible mode by going your settings and selecting Invisible mode. Please note that you need to activate Chappy Premium to be able to use this feature.
Chappy Premium is our paid service, giving you access to exclusive perks and features that make it easier to date the way that works for you. For example, you can see everyone who’s interested in you, or browse the app invisibly for some extra privacy.
If you're interested in Chappy Premium and you're using a Apple device, follow the instructions below:
If you continue, the costs will automatically be charged to your iTunes account.
'Request a Selfie' is a new feature on Chappy, which adds an extra layer of security for our users. Female users can now request a selfie from male users, so that they know who they are talking to!
When the male user initiates a chat with a female user, she will have the option to request a selfie. This request will show up in the conversation, and the male user will be directed to take a photo.
Male users need to ensure that they have allowed access to their webcam or phone camera. The selfie is only visible to the user that has requested it, and is not added to the male user's profile.
'Request a Selfie' is a new feature on Chappy, which adds an extra layer of security for our users. Female users can now request a selfie from male users, so that they know who they are talking to!
When the male user initiates a chat with a female user, she will have the option to request a selfie. This request will show up in the conversation, and the male user will be directed to take a photo.
Male users need to ensure that they have allowed access to their webcam or phone camera. The selfie is only visible to the user that has requested it, and is not added to the male user's profile.
Chappy is completely free to join! This lets you create a profile, upload photos and videos of you, look for new people in your area and chat with new people every day.
Serious about dating honestly? Chappy Premium is for you. You'll access plenty of new and exciting features that help you get the most out of our app.
Just tap on the features that interest you: Rise Up , Spotlight or Chappy Premium to see the terms and costs.
Please contact our Customer Care team if you're having trouble buying Chappy Premium. To do this, just open your profile page, go to Settings and select Feedback.
If your location services are switched on for the browser you are using to log in, then your location is automatically determined by your GPS and cannot be changed.
However if the location services are switched off for this browser, you can change your location manually. Just go to your profile page, tap on Edit profile, scroll down to location, tap on it and enter a new one. Don't forget to tap on Save to apply the changes.
Bumble does not have a customer support phone number, but our team is always here to help you! We receive a large number of technical questions and requests, and we’ve found often they are more easily explained in writing.
You can contact the Bumble Support Team online 24/7 in the following ways:
We are aware that there are a handful of fake customer support phone numbers posted on various websites - none of these are affiliated with Bumble.
Unfortunately, it is not currently possible to change your password from our mobile application. If you wish to change your password, please do so from the Chappy website. If you're unable to access a desktop computer, please use the 'Forgot Password' feature to reset your password.
First thing’s first: welcome back!
If you deleted your profile less than 28 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.
If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?
To connect your Spotify account to add top artists to your Bumble profile:
If you don’t want all of your top artists to appear (though don’t you want to know if your match shares the same guilty pleasure tastes as you?), tap "Hide artist" under the circular artist photo.
Unfortunately, it is not currently possible to change your password from our mobile application. If you wish to change your password, please do so from the Chappy website. If you're unable to access a desktop computer, please use the 'Forgot Password' feature to reset your password.
Go to your profile page, select Credits and then follow the instructions on screen.
You can use Chappy credits to use our 'Spotlight' service, get extra shows in Encounters, rate more photos in Encounters or increase your daily contact limit.
If your photo has been moderated it will most likely be due to one of the following reasons:
You can read more about our guidelines here: Guidelines
Connection is a two-way street. Before a conversation can get off the ground both users have to have swiped to the right to create a match.
DATE MODE:
Users who have First Move privileges will be able to send the first message directly from the ‘Boom’ screen which appears once two users match, or you can go to your connections screen by tapping the grey logo in the upper right-hand corner to view and message your matches.
Remember: First Moves are time-sensitive! You have 24 hours from the time you match with someone to send the first message. If you’re feeling nervous, try using our Question Game to break the ice.
If you don’t have First Move privileges you have to wait for the other user to send the first message. Once they do you will be able to reply to them to lock in your connection.
Remember: You have 24 hours to respond to a First Move! If you see that a connection is expiring soon you can use your Daily Extend feature to give them a little more time to break the ice.
BFF MODE:
Because BFF only shows users who identify as the same gender, everyone has First Move privileges. This means either party is able to send the first message once a match is created either from the ‘Boom’ screen or their connections.
Remember: The 24-hour limit still applies in BFF Mode so don’t miss out on the chance to connect!
BIZZ MODE:
Because networking can sometimes be a bit more of a process, Bizz Mode works a little differently.
Once a match is established, users with First Move privileges have seven days to send the first message from the ‘Boom’ screen or their connections. From the time the first message is sent, users without First Move privileges have seven days to respond in order to lock in the connection.
If your photo has been moderated it will most likely be due to one of the following reasons:
You can read more about our guidelines here: Guidelines
We understand you may want to contact more Chappy users a day, so it's possible to extend your daily contact limit.
To increase your limit by more contacts a day, permanently, get Verified Status on your profile. Or if you want to increase your limit even more, you can use credits to chat to further people for the next 24 hours.
In your profile, just click on next to your current location and either enter a new one or select one from the dropdown menu.
If you cannot see the when trying to change your location it is because of one of these reasons:
Contact our Customer Care Team if you have issues with your location when using the mobile app.
We understand you may want to contact more Chappy users a day, so it's possible to extend your daily contact limit.
To increase your limit by more contacts a day, permanently, get Verified Status on your profile. Or if you want to increase your limit even more, you can use credits to chat to further people for the next 24 hours.
To remove a photo from your profile on the mobile app, follow these steps:
To remove a photo from your profile on Bumble Web, follow these steps:
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
Consent is required at all times. Everyone on Bumble is expected to discuss and respect boundaries. This includes never making assumptions about what someone is comfortable with.
On Bumble, we have a zero tolerance policy for unsolicited lewd photos. If your match hasn’t given clear consent by saying they want a nude photo (or anything that could be perceived as sexual content), don’t send it. Period. If you receive a photo you didn’t consent to, you can report it at any time.
In healthy partnerships, it’s important to both listen to the other person(s) and read their non-verbal queues. If they seem uncomfortable, unsure, or unable to consent, stop and don’t pursue anything further. Furthermore, remember that consent can always be withdrawn at any time.
If something happens on the app, via text, or in person, know that the entire Hive cares about you and wants to make sure you’re supported. Please know that you can get in touch with us and reach out to a resource in your area.
When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!
Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.
In heterosexual matches, women have 24 hours to make the first move before the connection expires. Once they’ve sent their first message, their match has 24 hours to respond, or the connection expires.
In same-sex matches, either person is encouraged to make the first move within 24 hours. The other person has 24 hours to respond, or the connection expires.
We understand that our users are busy and may not always be able to get to a new match within 24 hours. To help with this, we provide each user with one free Extend per day to allow them extra time to lock in a special connection (learn more about Extend here). With our premium Bumble Boost feature you can Extend an unlimited number of matches and even Rematch with expired connections (more about Boost here).
To connect your Instagram feed to your Bumble profile:
If you see a blue cross icon on someone's photo, it means that you have already said 'No' to that person on Encounters.
If your photo has been moderated it will most likely be due to one of the following reasons:
You can read more about our guidelines here: Guidelines
Show potential matches you’re the real deal by verifying your profile. It’ll give them confidence that you’re the same great person IRL as you are in your profile photos.
To verify your profile, tap either the Verify button in your own profile or another person’s verified badge.
Then, take a selfie mimicking the random pose you see on your screen and send the selfie to Bumble by following the simple steps.
A real human from the Bumble team will review your selfie to see that you are who you say you are, and within a few minutes your verification will be confirmed or denied.
If you have issues with photo verifying your account, please contact our friendly Support Team here.
If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!
If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!
The feature 'Credits from friends' helps you get credits by inviting your friends to join Chappy. As soon as you have invited your friends simply tap on the 'Collect' button next to your friend's name and collect your credits.
Please contact our Customer Care team if you have any enquiries relating to payment issues. To do this, just open your profile page, go to Settings and select Feedback.
To change your 'I'm here to...' message, open your profile page, go to Settings and then to Filter. Select if you want to Make new friends, Chat or Date and tap on Save in the top right corner to apply changes.
If you would like to cancel your Bumble Boost subscription, follow these steps:
To store your Chappy app on your Android's SD card:
1.Go to your Android's settings and open your application manager
2.Tap Chappy
3.Tap Move to SD card
Note: This feature is only available for Gingerbread Androids.
If your photo has been moderated it will most likely be due to one of the following reasons:
You can read more about our guidelines here: Guidelines
If you see a blue cross icon on someone's photo, it means that you have already said 'No' to that person on Encounters.
Simply tap the undo arrow icon in the upper left corner after you have voted for this user (i.e. in the next user's profile). Please note that you will need to have Chappy Premium enabled to access this feature! If you don't have Chappy Premium yet you will be redirected to the payment section. Also, you cannot undo Yes votes or two No votes in a row.
Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.
You can activate it by selecting Rise Up on your Popularity page.
To see who visited your profile and when, follow these instructions:
One of the most important aspects of the Bumble experience is that our users provide reliable information on their profiles.
Job and education information provide you with a deeper understanding of who you’re swiping on and who’s swiping on you. Pulling this information from your Facebook profile means these details are more likely to be authentic and reliable.
If you don’t want to show your school or job information for privacy reasons, you can select an old occupation and/or school, change your Facebook information to be less specific, or delete these details from your Facebook profile.
Alternatively, you can deny Bumble access to your work and education information during the account creation process.
Simply tap the undo arrow icon in the upper left corner after you have voted for this user (i.e. in the next user's profile). Please note that you will need to have Chappy Premium enabled to access this feature! If you don't have Chappy Premium yet you will be redirected to the payment section. Also, you cannot undo Yes votes or two No votes in a row.
On Bumble we hope to connect you with amazing bees, not questionable catfish, so we’ve implemented a feature that allows you to only view verified profiles in your swipe deck.
As long as you’ve verified your own profile you can follow these steps to filter for only verified users:
On the mobile app:
On Bumble Web:
Remember: You can always ask a non-verified user to get verified! Learn more here.
When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!
Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.
If you want to change your work or education information on your profile you have to change it on Facebook first. After you amended it on Facebook simply go back to your Chappy profile and update your work and education section.
When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!
Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.
If you've subscribed to Bumble Boost through Google Play and want to cancel your subscription, follow these steps:
Invisible mode
is a premium feature that lets you browse Chappy without anyone knowing who you are. You can enable the invisible mode by going your settings and selecting Invisible mode. Please note that you need to activate Chappy Premium to be able to use this feature.
The feature 'Credits from friends' helps you get credits by inviting your friends to join Chappy. As soon as you have invited your friends simply tap on the 'Collect' button next to your friend's name and collect your credits.
iPhone and iPad
To uninstall the Chappy app from your iPhone or iPad:
1. Press and hold the app icon
2. Tap the x that appears
3. Tap Delete to confirm
To reinstall the Chappy app for your iPhone or iPad, download it from the iTunes App Store.
You can add funny stickers to your messages in Chat by clicking on the smiley icon on the bottom of the conversation box. You can choose between a number of sticker packs and once you purchase one it becomes available to you for an unlimited period of time.
Most of the sticker packs cost 250 credits; however, there are some stickers that require active Chappy Premium instead.
Payment settings allow you to manage your payment method, Auto Top-up, check your credit balance, add credits and manage your Chappy Premium. Payment methods can include Credit Card, PayPal and your Mobile Phone Bill. Tap on Settings on your profile page and then select 'Payment settings'.
To see who visited your profile and when, follow these instructions:
Your interests are all the little things you like – favorite bands, movies, holiday destinations, sports and many other things. You can also check out other people’s interests on their profiles, and see if they’re into the same things as you. To add interests, just visit your profile and either select interests from the available categories or add your own (these will need to be approved before they appear on your profile, so please don’t write anything offensive).
Expired matches will appear in the app again, so don't worry - you'll get another chance to match with them. We believe in second chances!
You can also Rematch with expired connections instantly with a subscription to Bumble Boost.
Your expired matches will be shown in your Match queue, and are displayed in silver circles. To rematch with any of these just tap their circle, and then choose Rematch!
Keep in mind that you'll only see expired matches where you didn't send your first message in time. If it was the other person's turn and they didn't send their message, it's up to them to Rematch.
The feature 'Credits from friends' helps you get credits by inviting your friends to join Chappy. As soon as you have invited your friends simply tap on the 'Collect' button next to your friend's name and collect your credits.
Filters are a feature on Bumble which helps you curate the users who appear in your Swipe Deck.
The filters for who you’re interested in connecting with (available in Date and Bizz), age, and (in many regions) distance are chosen when you create your account and can be changed at any time. Once you’ve indicated those initial preferences you have the option to set additional Advanced Filters.
Everyone can set up to two Advanced Filters while Bumble Boost subscribers are able to choose an unlimited number of Advanced Filters. It’s important to note that you can only select a filter if you’ve self-identified in that category (e.g. if you haven’t indicated your personal stance on smoking you cannot filter for non-smokers).
Not looking for the same thing in a friend as you are for a date? Don’t sweat it! Each of our three modes, Date, BFF, and Bizz, has unique filter options so no matter the mode you’re able to find the connections you’re looking for.
To set up Advanced Filters follow these steps:
On the mobile app:
On Bumble Web:
Remember: The more filters you apply the more limited the number of users you see in your Swipe Deck and (for Boost subscribers) Beeline. If you feel like things seem a little quiet in your part of the Hive try toggling your filters to allow more folks to appear for you to swipe on.
To change your 'I'm here to...' message, open your profile page, go to Settings and then to Filter. Select if you want to Make new friends, Chat or Date and tap on Save in the top right corner to apply changes.
All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. You shouldn’t post photos or videos that you don’t own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.
First please make sure that you entered the right email address and correct it if it’s wrong. If you entered it correctly check your email account’s spam folder in case the email ended up there by mistake. If you find the email in your spam folder follow the instructions and remember to mark it as ‘Not spam’.
Contact our Customer Care Team if you have issues locating the email to retrieve your password.
If you're an Android user and have subscribed to Bumble Boost using your credit card, follow these steps to cancel:
If you’ve subscribed using your credit card (or PayPal) on Bumble Web, follow these steps to cancel:
In both cases, you'll still be able to use your subscription until its expiration date!
It’s entirely up to you. You can choose to show your profile to absolutely everyone, or just Chappy users. Change it any time you like in your profile settings.
All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. You shouldn’t post photos or videos that you don’t own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.
Simply hover over the dot which you can find in front of the user's name on their profile and it will indicate when the user has been online last.
You can turn your online status on or off by going to your profile settings and select 'Yes' or 'No' in the section 'Show my online status'.
Bumble is for everyone! The app was originally designed to disrupt traditional gender roles in heteronormative dating, but we have since expanded to same-sex dating as well. On Bumble, women make the first move. In same-sex matches, either person is encouraged to make the first move. The other person has 24 hours to respond, or the connection expires. By prompting our users to be bold and make the first move, 2.9 billion messages have been sent!
Simply tap the undo arrow icon in the upper left corner after you have voted for this user (i.e. in the next user's profile). Please note that you will need to have Chappy Premium enabled to access this feature! If you don't have Chappy Premium yet you will be redirected to the payment section. Also, you cannot undo Yes votes or two No votes in a row.
So you want to sign out? Old school, we respect that. Hover your mouse over your thumbnail image on the left side of your display. Click on the grey exit icon , which appears next to your thumbnail picture. There that's it! All done.
If you can't see the icon, open your settings and you'll see 'Log out' below 'Your profile'.
Only a few! Please, check our Guidelines and Terms and Conditions to make sure you play safely and responsibly!
You can also check out common reasons for why users get blocked from Bumble here.
When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!
Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.
All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. You shouldn’t post photos or videos that you don’t own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.
Go to your profile page, select Credits and then follow the instructions on screen.
You can use Chappy credits to use our 'Spotlight' service, get extra shows in Encounters, rate more photos in Encounters or increase your daily contact limit.
If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.
If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.
To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.
If you want to turn off Auto-Top up for your credits, simply open your settings, go to your 'Payment Settings' section and turn the Auto-Top up off. If you are using an iPhone please log in via the Chappy website and go to the 'Payment settings' section to turn the Auto-Top up off.
If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.
Open People Nearby . Once there, tap on the filter icon in the top right corner . Select what kind of people you're looking to meet and tap on a tick to apply your preferences. That's it!
As stated in our Terms and Conditions, any purchases made in the Bumble app are non-refundable.
Feel free to read more about our Terms and Conditions here: http://bumble.com/terms
Yes, you can use more than one Bumble mode at a time and maintain separate profiles for each mode.
To switch between modes follow these steps:
No matter what mode you are in, you can now see all your matches in your match queue. Bizz and BFF connections will show a label on the user in your match queue to help identify which mode you made this connection in.
Please contact our Customer Care team if you're having trouble buying credits. To do this, just open your profile page, go to Settings and select Feedback.
All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. You shouldn’t post photos or videos that you don’t own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.
To delete your profile, please follow the instructions below:
If you cannot see Delete Account that means you've not confirmed your email address yet when you registered. Please open your email and click the verification link sent to you. If you not longer have this link, please get in touch with our Customer Support team using our Feedback form.
We have a feature called Bumped into, which shows you users who have been in close proximity of you within the last twenty four hours. For the Bumped into feature to function, we require location services to run in the background after you close the application. Don't worry though! Unlike the regular location services, this is a low-consumption mode service, so it doesn't use all your battery up!
If your location services are switched on for the browser you are using to log in, then your location is automatically determined by your GPS and cannot be changed.
However if the location services are switched off for this browser, you can change your location manually. Just go to your profile page, tap on Edit profile, scroll down to location, tap on it and enter a new one. Don't forget to tap on Save to apply the changes.
If you've deleted and recreated several Bumble profiles in succession we do not show your account less or 'shadow ban' you from the platform. However, we have found that users who create multiple accounts in a short time (e.g. making five profiles in the span of two months) tend to have fewer matches.
This occurs as users are less likely to swipe right on a profile they’ve seen multiple times. Coming across the same profile frequently can cause users to think they are experiencing a technical issue or suspect that your profile may be spam--which often leads to a left swipe and a negative experience for everyone.
If you need to take a break from Bumble we strongly recommend using the Snooze feature which allows you to step away without deleting your profile. You can learn more about Snooze here.
If you’re having a hard time making connections with your existing profile, be sure you’re using all the fantastic features available to you in the Hive such as adding Badges and Profile Prompts and check out our blog The Buzz for some pro tips.
Please note: If you excessively recreate your profile multiple times, you can run the risk of getting warned or blocked from Bumble permanently. Per our Terms & Conditions, we reserve the right at our sole discretion to terminate or suspend any account at any time without liability and without the need to give prior notice.
[Note: We’re currently beta-testing new versions of Bumble subscriptions in some regions, be sure to read this article in its entirety to see if you’re in one of the test countries.*]
Ever since we were kids pulling petals off flowers chanting, “They love me, they love me not,” dating has been a guessing game. While the mystery can be fun, sometimes you just want to have the answers--that’s why we made the Beeline. Your Beeline fills with users who’ve swiped to the right on you but who you haven’t swiped on just yet. We call these folks admirers. Because your admirers have already made their interest known, there's no guesswork needed.
Legacy Bumble Boost subscribers are able to not only view the Beeline and swipe on their admirers, but they’re also able to apply their filters to their Beeline for a more curated experience. If you aren’t subscribed to Boost you will still see the Beeline though you will not be able to view your admirers.
You can view your Beeline by following these steps:
* If you are located in Australia, New Zealand, the USA, Canada, Ireland, France, Germany, or the UK and using an iOS device, the Beeline will now only be available as part of our Bumble Premium subscription.
The feature 'Credits from friends' helps you get credits by inviting your friends to join Chappy. As soon as you have invited your friends simply tap on the 'Collect' button next to your friend's name and collect your credits.
If you want to change your work or education information on your profile you have to change it on Facebook first. After you amended it on Facebook simply go back to your Chappy profile and update your work and education section.
Video chat can be a great way to get to know someone better before meeting them in person.
To start a video chat with one of your matches, tap on the grey video camera icon in the top right-hand corner of the chat screen.
Your match will see that you’re calling and can accept or decline. And don’t worry if they miss your call. We’ll let them know that you rang so it’s easy for them to get back to you.
If your popularity is low there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Get featured , Rise up to first place in search results , show up more in Encounters or tell everyone you are online and ready to chat .
[Note: We’re currently beta-testing the removal of coins in some regions. Be sure to read this article in its entirety to see if you’re in one of the test countries.*]
Bumble Coins are an in-app currency which allow our users to purchase additional features such as SuperSwipe or Spotlight.
Spotlight advances your profile to the top of the stack to be viewable by more people instantly, while SuperSwipe lets you tell a potential match you’re confidently interested in them. Our Travel Feature is designed to let our users explore new locations across the globe without actually having to be there at the time.
* If you are located in Australia, New Zealand, Germany, France, Ireland, the UK, Canada or the USA and are using an iOS you will no longer have the option to use Bumble Coins and can purchase Spotlight or SuperSwipe independently instead. Or you can sign-up for one of our revamped Bumble Boost or Bumble Premium subscriptions, which include these features. Travel mode is only available as part of Bumble Premium in these regions. See more about these changes here.
Sometimes, you'll be offered the chance to take part in questionnaires and downloads in exchange for Chappy credits. If you do not receive your credits for whatever reason, you'll need to contact the Fyber support team directly.
To contact the Fyber support team, please click on the credits icon on the left side of your Chappy page, select 'Earn your credits' and select 'Support' in the bottom left corner of the pop-up window.
If you want to change your work or education information on your profile you have to change it on Facebook first. After you amended it on Facebook simply go back to your Chappy profile and update your work and education section.
To see who visited your profile and when, follow these instructions:
First thing’s first: welcome back!
If you deleted your profile less than 28 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.
If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?
Getting Verified status helps to prove to other users that you’re a real person, making it easier to make friends.
To get Verified, all you need to do is go to the Verifications area on your profile page and then you will be able to verify your profile with a photo of yourself.
If you don't want to use your account for a while, you have the option to hide it. When your account is hidden, you will not appear in People Nearby or the Encounters. Users you chatted with in the past can still message you but you will not able to read the message unless you unhide your profile.
To hide your account simply go to your settings , select 'Delete account' at the bottom of the page and select the option 'Hide your account'. As soon as you confirm this you will be logged out automatically. To read your messages, get seen in People nearby and Encounters again, simply log back in and unhide your profile.
[Note: We’re currently beta-testing the removal of coins in some regions. Be sure to read this article in its entirety to see if you’re in one of the test countries.]
SuperSwipe is a premium feature that lets you tell a potential match you’re confidently interested in them. Here’s how it works:
For users located in New Zealand, Australia, the UK, Germany, France, Ireland, Canada, or the USA and are using an iOS here’s how it works for you:
Have your eye on a few potential matches? You can select from four different options depending on how many you want.
If you have Bumble Boost or Bumble Premium, you get five SuperSwipes and one Spotlight per week to use as part of your subscription.
Imagine it: You’re swiping along when you come across an amazing profile. You get a little excited, maybe you’re already thinking about your first move. Holding your breath you slide them to the right only for that magical Boom! Screen to appear. Because both you and this other user have swiped to the right you two are now a match.
All of your most recent matches will appear right above your messages in your Match Queue. Once a conversation gets going, they’ll move down into your messages.
Admirers are a bit different. These users have swiped to the right on your profile (because, duh, you’re awesome) but you haven’t swiped to the left or right on them yet. If you’re a Bumble Premium subscriber you can actually take a peek at your admirers in the Beeline and decide from there if you want to swipe to the left or right.
Remember: Sometimes an admirer won’t appear in your swipe deck because they don’t fit your filters (e.g. age, distance, or advanced filters like astrological sign). We recommend switching up your filters from time to time, you never know who may surprise you!
If you want to change your social network account or your verified phone number on your Chappy profile, please open your settings and scroll down to Your account section. Click on the pencil icon and then on Unlink next to the verification method you would like to disconnect. Once the details are unlinked you can add a new phone number or social network account.
[Note: We’re currently beta-testing the removal of coins in some regions. Be sure to read this article in its entirety to see if you’re in one of the test countries.]
Spotlight is our new premium feature designed to advance your profile to the top of the stack to be viewable by more people instantly.
When you use two Bumble Coins to activate Spotlight, we will shuffle your profile to the top for 30 minutes without anyone knowing.
For users located in New Zealand, Australia, the UK, France, Ireland, Germany, Canada, or the USA and are using an iOS here’s how Spotlight works for you:
If you have Bumble Boost or Bumble Premium, you get one Spotlight per week and five SuperSwipes as part of your subscription.
If you're experiencing any problems on Chappy, it's possible that this is being caused by a temporary issue on the site.
Please try the following steps in attempt to resolve the problem:
1. Check that you're using the latest version of the browser and update it if necessary
2. Clear cookies and cache on your browser
3. Quit and re-open the browser
4. Sign out and sign back into your account
If none of the above measures helped, please also try:
If you aren't sure how to do any of the above, please check specific instructions in the Help section of your browser.
You can manage your privacy via your 'Settings' . Options are available to control who can view your profile, if you want to show your distance and online status, if you only want to be shown to people you liked and visit and if you want allow search by email.
For more details about your Privacy, please refer to our Privacy Policy.
To add new job or school information in the app, just follow these simple steps:
To update your job or school information on Bumble Web, just follow these simple steps:
Here, you can update or add your details. Click Save when you’re finished!
If you would like to change the gender on your profile, please do the following:
Please note, you can change the gender on your profile only once.
Yes! You can make purchases using a credit card or PayPal on your computer.
To subscribe to Bumble Boost on Web:
To purchase coins for Superswipes, Spotlight sessions, or to activate Travel on Bumble Web:
If you decide to purchase Bumble Boost on your computer, you will have to cancel it within Bumble Web. You can cancel your subscription by following the same steps as above.
To change your date of birth, please do the following:
Please note, you can change the date of birth on your profile only once.
Your location will be automatically established by your phone's GPS.
If you’re interested in the dating pool of another city, you can change your location using Travel Mode to make connections wherever you’d like.
With some of our available Bumble subscriptions, you can activate Travel Mode to swipe and be shown in another city before or during your travels making it more convenient to create genuine connections!
Using Bumble Web? Click here for information on updating your current location.
Please contact our Customer Care team if you're having trouble buying credits. To do this, just open your profile page, go to Settings and select Feedback.
If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!
To verify your profile with your photo please follow these instructions:
Make sure that your face is clearly visible when taking the photo and don't worry, this photo won't be shown on your profile and it won't be visible to any of your profile visitors.
If you have issues using the Safari browser please use another browser like Firefox or Google Chrome.
Of course! Open your profile on the web, click on the cog icon in the top right corner to open your settings, and scroll to Notifications. Clicking on the pencil icon will let you make changes to your notification preferences.
Turn off any notification for email or browser that you don't want to receive (not including some standard company emails). You can turn them back on at any time.
Make sure to click 'Save' to save your changes!
If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.
If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.
To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.
If you want to turn off Auto-Top up for your credits, simply open your settings, go to your 'Payment Settings' section and turn the Auto-Top up off. If you are using an iPhone please log in via the Chappy website and go to the 'Payment settings' section to turn the Auto-Top up off.
If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.
[Note: We’re currently beta-testing options for Premium Features in some regions, be sure to read this article in its entirety to see if you’re in one of the test countries.*]
Going to a conference in a few days and wish you could start networking now? Moving to a new city and want to connect with a new BFF to show you the best spots? Got a dream vacation coming up and looking for a bae to dance the night away with? No matter if you’re heading down the road or across the globe our Travel feature helps you form the important connections you’re looking for on your own time.
When you activate Travel you can select the city your profile appears in for seven days. Your location will show as the center of the city you’ve chosen (at this time you will not be able to select an exact location) and an indicator will display so other users know you’re using Travel.
To activate Travel follow these steps:
If you are located in Australia, New Zealand, the UK, Canada or the USA and using an iOS you will only have the option to use our Travel Feature as part of Bumble Premium.
If you've accidentally swiped left, you can tap the arrow on the top left corner of your screen.
To Backtrack in Bumble Web tap the two arrows next to the ‘X’ icon.
Backtrack is a part of Bumble Boost and Bumble Premium, if you don’t already have a subscription you will be presented with options to subscribe when tapping the backtrack button.
If you want to change your work or education information on your profile you have to change it on Facebook first. After you amended it on Facebook simply go back to your Chappy profile and update your work and education section.
We work hard to ensure that Bumble is a safe and empowering platform for all of our users. Our photo moderation rules are in place to protect our community.
If you photo has been moderated, it will most likely be for one of the following reasons:
Bumble was designed to help you make brand new connections with people in your area, so we currently do not have the option to search for specific people.
If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.
If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.
To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.
If you want to turn off Auto-Top up for your credits, simply open your settings, go to your 'Payment Settings' section and turn the Auto-Top up off. If you are using an iPhone please log in via the Chappy website and go to the 'Payment settings' section to turn the Auto-Top up off.
If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.
To enable location services for Bumble on an Android device, follow these steps:
1. Open your device settings
2. Scroll down and select Personal
3. Find the "Location Services" icon
4. Toggle the option from "off" to "on"
Bumble will only access your location when you have the app open.
To enable location services for Bumble on iPhone, follow these steps:
1. Open your device settings
2. Scroll down and select Bumble
3. Find the "Location" option and ensure that "While Using the App" is selected
When you activate Travel you’re able to change your location to the city of your choice as many times as you’d like.
To change your location follow these steps:
Please note, you can only choose one location at a time.
We understand that there are some people you don't want to receive messages from. Therefore, you can easily block someone at anytime!
Go to your profile page and select credits, then follow the instructions. You can use Chappy credits to use our 'Spotlight' service, add more votes in Encounters or increase your daily contact limit.
We have a feature that enables you to find your friends on Chappy by importing existing contacts from your email account. Invitations to your friends are only sent if you share your address book on Chappy and send invitations to friends who have not joined us yet.
Don't worry! When importing your contacts, you can always choose to uncheck any contacts who you do not want to invite or add to your friends on Chappy.
Your location should be automatically determined by your Internet browser. If your location is incorrect, please make sure that you grant permission for your browser to access your location.
To manually update your location please follow these steps:
Please note that if you are also using Bumble via the app, your profile will default to your phone location; this will update each time you launch the app.
The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.
If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.
If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!
Bumble shows you people in or very close to your location. Once you’ve swiped through all of the people in your area, Bumble will automatically find other users in places nearby. We don't want you to run out of people to swipe on! (Besides, who knows who you might find just a little farther away?)
Please contact our Customer Care Team if you have any trouble buying credits. They'll be happy to help.
There are many ways to boost your popularity and get seen by more people. You can buy Chappy credits to use our 'Spotlight' service or get your very own Chappy Premium.
First, go to your Settings by clicking on the cog icon in the top right corner of your profile page. Scroll down to Blocked Users, click on the pencil icon next to this section, select who you would like to unblock and click on Unblock.
To change your gender using the mobile app follow these steps:
To change your gender on Bumble Web follow these steps:
Please note that while you can only change your gender yourself once we absolutely understand that one's gender can be ever changing. Our Support Team is always available to make this update for you, without questions, at support@team.bumble.com.
It's not possible to recover a match you've deleted. To avoid accidentally deleting a match, Bumble asks you to verify that you want to delete a connection first!
There are many ways to boost your popularity and get seen by more people. You can buy Chappy credits to use our 'Spotlight' service or get your very own Chappy Premium.
Dating can be tough but don’t be discouraged! A great way to increase your chances of making a match is by fully filling out your profile. Follow this checklist to optimize your account:
For more tips on how to improve your profile, check out the Buzz. 💛
We understand that there are some people you don't want to receive messages from. Therefore, you can easily block someone at anytime!
You can also find the same button at the top of a conversation. Please note that that person will still be able to see your profile page and see if you are online (unless you using Invisible mode), but you won't receive his or her messages anymore.
First thing’s first: welcome back!
If you deleted your profile less than 28 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.
If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?
Seeing a screen that you’ve hit the end of the line? Don’t worry; this is not a technical issue.
In order to help foster more genuine, quality connections for our users and encourage more intentional swiping we incorporated a daily swipe limit. We know the more thoughtful our users are about their swipes, the more likely they are to strike up conversations that lead to meaningful connections.
Once you hit your daily swipe limit, you will have to wait 24 hours for your swipes to reset (e.g. if you hit the limit at 8 pm your swipes will refresh at 8 pm the next day). If you would like to continue swiping, you can get unlimited votes with a Bumble Boost or Bumble Premium subscription.
If your swipes don’t reset after 24 hours, reach out to our Support Team so we can get you back up and buzzin’. Here is how to get in contact with our team:
There are many ways to boost your popularity and get seen by more people. You can buy Chappy credits to use our 'Spotlight' service or get your very own Chappy Premium.
Open your settings by clicking on the cog icon in the top right corner of your profile page, scroll down to the Payment Settings section and click on it to edit. You'll then be able to unlink your payment method.
If a user’s location isn’t showing on their profile –– don’t worry. A location won’t appear if that user has set their profile on Snooze mode (for folks you’ve already matched with), if they are not near one of our geographical pinpoints, or if they haven’t opened the app for several days.
If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:
To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.
To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.
If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.
To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.
If you want to turn off Auto-Top up for your credits, simply open your settings, go to your 'Payment Settings' section and turn the Auto-Top up off. If you are using an iPhone please log in via the Chappy website and go to the 'Payment settings' section to turn the Auto-Top up off.
If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.
If you accidentally used the wrong Facebook account to log in, don’t worry! Getting back to your original account can be done in a few easy steps:
Mobile:
Web:
Photo uploading on Bumble is optimized so that photos fill the space they are placed within. If you upload a photo in landscape orientation, it's possible that the sides will be cropped from view. Try uploading photos in portrait orientation for best results!
If you're running out of users to swipe on you may have too many filters selected in your Settings. Too many filters will limit the amount of users that fit into your search criteria.
If you run out of users to swipe on, try widening your search criteria (age and distance ranges) and removing a few filters to expand your Hive.
Your safety comes first on Bumble. If something happens that makes you feel unsafe or uncomfortable, please report it.
There are two different ways to report someone on Bumble - via their profile, and via a conversation.
To report someone from their profile, please follow these steps:
To report a user from the Conversations menu, please follow these steps:
Once we receive the report, our moderation team will review it as soon as possible. Due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.
Feel free to reach out to our team if you have additional questions; we’re here for you!
We have a zero-tolerance policy for fake profiles on Bumble and a team that works 24/7 to keep them out of the Hive. If you ever see something suspicious, please don’t hesitate to report it to us!
If you come across a profile that you believe is fake, follow these steps to report it:
If you have already matched and started a conversation with a user that you'd like to report, the process will be a little bit different. Please follow these steps:
Additionally, you can contact our Support Team directly and include the following information:
Other information that could help includes the user's move makers and/or additional photos that are used on the profile. The more details you can provide, the quicker we’ll be able to locate and remove this profile from the Hive.
Everyone needs a break sometimes. We encourage you to go offline when you need to so that you can come back feeling great, whenever you’re ready.
Snooze mode allows you to pause your activity on Bumble without losing your connections or chats.
Snooze hides your profile from potential matches for either 24 hours, 72 hours, a week, or indefinitely.
While you’re snoozing you can even set an away status so that your existing connections are able to see you’re taking a break.
You can turn on Snooze mode via your settings by tapping ‘Snooze’ and choosing the length of time you’ll be away for.
Then, whenever you return, we’ll let your connections know and you can pick up where you left off.
To block a user, please visit their profile, select the icon in the top right corner of their profile and select 'Block or report'. Please note that blocking a user will stop their messages from reaching you, but the user will still be able to view your profile.
Once you've blocked a user, it's not possible to unblock them.
There isn’t a time limit on your expired matches. Your match queue holds five expired matches at one time. If you exceed five, the oldest expired match will be bumped to make room for the newer expired match.
Bummed that you missed out on a match? It’s not goodbye forever, learn about our Rematch feature here.
With the help of Vital Voices, a non-profit organization dedicated to creating spaces for women to be heard, we created Moves Making Impact. This initiative utilizes empowered first moves on Bumble to uplift women facilitating change globally. With each first move made on Bumble, we're making a donation to one of three women who are doing incredible work in Public Policy, Economic Development, and Human rights. You can find more information about the initiative, the women, and their causes here.
You’re able to change the cause your first moves support at any time by following these steps:
Ready to make the first move or want to look through your matches? Follow these steps to view all of the users you have connected with:
Your Match Queue will show you all of the users you have matched with as well as your expired connections.
While Snoozed, matches that do not have an active conversation will expire.
Matches that you’ve been messaging with will not expire. These connections will receive your designated away status until you come back!
At this time you do have to grant Bumble location permissions while the app is in use in order to be able to swipe on folks in your area. However, if you want to turn off your location you will still able to interact with your current matches and others will see your last known location displayed on your profile.
Bumble Web has many of the same features you will find on our mobile app.
On Bumble Web you can:
While Snoozed, your profile will only be viewable to your current connections.
While Snooze Mode is on, your profile will be hidden in the swipe deck for all users. However, you can still chat with your existing matches while remaining on Snooze.
Whether you’re actively chatting with anyone or not, once you decide to turn off Snooze all of your current matches will be notified that you are back and active on Bumble.
Yes! We created Snooze to provide a way for users to take a break while also fostering online accountability. We notify your matches when you’re back online in order to foster this accountability and ensure that everyone is treated with kindness and respect.
Yes! We will send you a notification when your designated Snooze period expires and welcome you back to the Hive!
When your profile is Snoozed, all of your activity on Bumble will be paused. This means that you will not be able to swipe or match with users until you turn off the feature, or when your designated Snooze period ends.
Made a meaningful connection and no longer on the dating scene?
Finding a great romantic connection doesn’t mean having to step back from your social and business growth! You can delete just your Date profile, while sticking around on Bizz and BFF. Here’s how!
Need a digital detox?
You can take a break without losing your entire account. Check out Snooze.
Calling it quits for real?
To delete your account, please follow these steps:
*IMPORTANT NOTE: As with other apps, simply removing, uninstalling or deleting the Bumble app from your phone will not erase your account entirely. You must follow the steps above to delete your profile. If you've already deleted the app from your phone and need to delete your account entirely, please reach out to our Support Team -- we’ll be happy to help you with this!
Please note if you subscribed to a paid membership you will need to take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto renewal subscription fee.
We’ll miss you in the Hive! You’re welcome back anytime.