Chappy FAQs

I want to report a bug. Something is not working in the translation interface. What should I do?

As this is still a beta version of the platform, there might be a few bugs here and there. If you spot a bug, let us know using our "Report a bug" form, which you can access clicking on the "Report a bug" tab at the top of this page. We are continuously working to improve the Chappy translation platform and your feedback is really helpful.

How can I add photos to my profile?

To upload a photo, just open your profile page and tap on the сamera icon in the top right corner . You will then have an option to select a source to add photos from or take a completely new one.

What is Chappy Premium?

Chappy Premium is our paid service, giving you access to exclusive perks and features that make it easier to date the way that works for you. For example, you can see everyone who’s interested in you, or browse the app invisibly for some extra privacy.

If you're interested in Chappy Premium and you're using a Apple device, follow the instructions below:

Go to your profile
Tap on Chappy Premium
Choose your preferred price plan and a notification will prompt you to finalise your purchase.

If you continue, the costs will automatically be charged to your iTunes account.

How do I sign in using Facebook?

On the Chappy home screen, choose 'Continue with Facebook' and enter your Facebook login details.

What is Chappy Premium?

Chappy Premium gives you extra features that other users don’t have! These features help you to meet people faster on Chappy. Benefits include chatting with new and popular users, access to see who liked or favourited you, invisibility and much more.

If you would like to subscribe to Chappy Premium; just open your profile page, tap on Chappy Premium, choose your payment method and preferred package and follow the instructions.

Most of the packages are subscription based, which means that they renew
automatically. To manage your subscription, go to your profile to open Settings, tap on Account Preferences and select Payment settings.

How can I add photos to my profile?

To upload a photo, please follow the instructions below:

Open your profile page
Tap on the camera icon in the top left corner
Select a source to add photos from or take a new one by tapping on the camera icon

How can I search for people in People Nearby?

You can search for Chappy users by going to People nearby and selecting the filter icon in the top right corner. You are able to find people based on their gender, age and whether you want to chat, make friends or date or simply by entering another city.

I think my Bumble account has been hacked

If you believe that someone else has signed into your Bumble account there are a few security precautions that we recommend.

If you sign in to Bumble with your Facebook profile we recommend that you update your Facebook password immediately.

Additionally, you can log out of any active sessions involving your Facebook profile by following these steps via Facebook.com

Go to your Security and Login Settings on Facebook
Select Where You're Logged in
Select the session you want to edit and click End Activity.

If you sign into Bumble with your phone number we recommend that you update your password immediately with these steps:

Log out of Bumble
Tap "Use Another Option" to log in
Instead of typing in your password, tap "Forgotten Password"
Follow the prompts to reset your password

Please reach out to our Support Team directly with any other concerns - we’re here for you!

I'm having trouble installing the latest version of Chappy for Android app

If you're having trouble installing the latest version of Chappy for Android, try these troubleshooting tips:

1. Check to see how much space is available on your phone or tablet:

Open your Android's settings.
Open your storage settings.

If you have less than 100MB available, you can uninstall apps to clear up space, then retry the download. Alternatively, you may be able to move your Chappy app to your Android's SD card.

2. Cancel and restart the download.

3. Log out of Chappy, then retry the download.

4. Review Google's tips for troubleshooting download issues.

5. Uninstall your Chappy app, restart your phone and then re-install the Chappy app from the Google Play Store.

Still need help? Please tell us more about the issue

How can I view my profile as it appears to others?

To view your profile as it appears to other Bumble users, follow these steps:

Tap the profile avatar icon in the bottom left corner of your screen
Tap the circular photo of your profile image in the center of the screen (do not tap the pencil icon - this will prompt you to edit your profile)
Scroll down to view your profile

How can I add pictures to my profile?

To add a photo to your profile simply go to your profile and click on Add Photos . You can choose whether you want to upload photos from Facebook, Instagram, Google + or if you want to upload them directly from your computer. Please note that the file format has to be either JPG or PNG and the file size limit is 128 MB.

You can now add videos as well! Just import one of your Instagram videos by clicking on Add Videos on your profile page.

How I can add someone to my Favourites?

To add a user to your favourites just visit their profile, click on the icon in the top right corner. If there's no star icon, just click on the icon and select 'Add to favourites'.

If you have already started a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name.

What is Chappy Premium?

How many credits can I buy?

You can buy 100, 550, 1250 or 2750 credits at a time.

How do Credits work?

Chappy credits help you boost your profile and get seen by more people. Credits allow you to use our 'Spotlight' service, vote more times in Encounters and increase the number of people you can message every day. You can also activate Auto Top-up to guarantee you never run out of credits.

How can I manage my Privacy?

You can manage your privacy by doing the following:

Open your profile page
Go to Settings
Open Account Preferences
Tap on Privacy

You will then be able to choose whether you want to show others your online status and distance, as well as disable public search and Bumped into. You also have the option to limit profile showing, or forbid your profile sharing and search by email.

What's changed about the new Chappy?

The biggest change we’ve made is how we approach everything we do behind the scenes.

Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!

We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!

What is Bumble?

Bumble was born out of a desire to reinvent the antiquated rules of dating. We empower women by giving them the ability to control the conversation when dating, finding friends, and networking online. Bumble has made it necessary, and therefore acceptable, for women to make the first move. This is extremely significant: Prompting women to initiate the conversation has led to the highest post-match chat rate in the industry. The unique model of putting women in charge and employing robust reporting has allowed Bumble to achieve incomparably low reports of harassment and abuse. Bumble is a safe platform for people to connect in dating, friendship, and networking. Things change when women are in control.

How do I get Verified status?

Getting Verified status helps prove to other users that you’re a real person, making it easier to find new friends. To get Verified, all you need to do is go to the Verification on your profile, verify your profile with a photo of yourself.

How do I sign in using Facebook?

On the Chappy home screen, choose 'Continue with Facebook' and enter your Facebook login details.

What is Chappy?

Chappy is a great place to meet fun new people in your area and around the world. It’s packed with exciting users who want to chat, maybe even meet up, and share experiences, interests and friendship.
We bring social networking to life by allowing you to chat, make new friends, share photos, maybe even date. You can also tell people about your interests and who you are, and play fun games that let you meet new people. You never know who you’ll find on Chappy.

I’ve received an unsolicited lewd photo, what should I do?

If you are located in the state of Texas please refer here to learn about your options.

On Bumble consent is not an option, it’s a rule. If someone has sent you a lewd photo without your consent please report the offense via our in-app Block & Report feature or contact us. Our team will investigate the case and take appropriate action in line with our Guidelines.

For more information about how to report a user in-app please check out our post here.

Please note that, due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.

If you are outside the state of Texas, we cannot confirm/guarantee that there is a law protecting you against this behavior. However, we encourage you to reach out to your local law enforcement’s non-emergency line for further assistance.

What's changed about the new Chappy?

The biggest change we’ve made is how we approach everything we do behind the scenes.

Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!

We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!

Where can I download Bumble?

You can download the Bumble app in the Apple AppStore and in the Google Play Store. You can also access Bumble via your browser at bumble.com.

What's changed about the new Chappy?

The biggest change we’ve made is how we approach everything we do behind the scenes.

Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!

We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!

What's changed about the new Chappy?

The biggest change we’ve made is how we approach everything we do behind the scenes.

Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!

We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step... who knows?!

How do I delete my profile?

To delete your profile, please follow the instructions below:

Open your profile page
Tap on and Account
Tap on Delete account at the bottom of the screen and follow the instructions.

If you cannot see Delete Account that means you've not confirmed your email address yet when you registered. Please open your email and click the verification link sent to you. If you not longer have this link, please get in touch with our Customer Support team using our Feedback form.

How do I delete my profile?

To delete your profile, please follow the instructions below:

Open your profile page
Tap on and Account
Tap on Delete account at the bottom of the screen and follow the instructions.

How do I get Verified status?

What features do I have access to when using Chappy Premium?

Chappy Premium includes a range of extra features that basic users don’t have, to give you an edge:

Liked you: see who voted ‘Yes’ to you in Encounters

Invisible Mode: browse Chappy without anyone seeing you

Undo last vote: be able to undo your 'No' votes in Encounters

Added you as Favourite: see who likes you the most

Chat to popular users: get direct access to the most popular people on Chappy

Be the first to contact new people: chat with people from the moment they join Chappy

Highlight your message: have your messages read first by all your contacts

Stickers: get access to cool stickers

As well as all of the great features above, you'll also be able to use Chappy completely free of adverts!

My Backtrack isn’t working, what can I do?

Our system enables the Backtrack feature for you after you have swiped at least once in each direction. If you have already done this and are still experiencing a problem with Backtrack, we’d recommend this trick to see if the part of your phone that detects the shake is working correctly:

iPhone:

Open the Notes app on your iPhone
Type any word in to a blank note
Shake your device

You should then see a prompt come up asking if you’d like to ‘undo’. If this prompt doesn’t appear, it could, unfortunately, mean the ‘accelerometer’ in your phone isn’t working correctly or has been disabled in your phone's settings.

If the prompt did appear, it looks like your iPhone is working correctly.

Android:

As there is a lot of variation in Android devices we recommend downloading an app from the PlayStore that will test the sensors in your specific device.

If the app informs you that everything is working properly move to the next steps.

Troubleshooting for All Devices:

Sign out of Bumble.
Delete the Bumble app. (This will not delete your profile.)
Clear your web browser's cookies and cache from your device settings.
Redownload the Bumble app and sign back in.
Swipe once in each direction, then left, shake to test Backtrack.

If the issue persists please contact our Support Team here.

How can I report a user?

If you wish to report someone, please follow the instructions below:

Visit the profile of the person you wish to report
Scroll to the bottom of their profile
Tap on 'Report Abuse'

You will be then asked to provide a brief explanation about why you're reporting them.

How do I sign in using Facebook?

On the Chappy home screen, choose 'Continue with Facebook' and enter your Facebook login details.

What are Chappy credits?

Chappy credits help you get attention, simple as that. With credits you can Rise Up in search results, use our 'Spotlight' service, get more displays in Encounters and more. You can also enable Auto Top-up to make sure you never run out of credits.

What happens when I send a smile to another user?

It can be tricky to start conversations, but sending a smile is easy. That's why we have our "smile" feature to help you get things started. When you press this button, we’ll send a short message introducing you to your new match!

What happens when I send a smile to another user?

How can I increase my popularity?

If your popularity is low there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Spotlight, Rise up to first place in search results, show up more in Encounters or tell everyone you are online and ready to chat.

What happens when I send a smile to another user?

How can I increase my popularity?

How can I Extend a match?

We created Extend for all our busy bees out there who may need just a little more time to get a connection off the ground. When you use Extend you add an additional 24 hours to the countdown timer in our Date and BFF modes. Everyone gets one free Extend a day to use on someone who really gets them buzzing and our Bumble Boost subscribers are able to use Extend on an unlimited number of matches.

Women in opposite gender matches are able to activate Extend before they send the first message, while men in opposite gender matches can use Extend if the first move hasn’t been made within the first 24 hours. Folks in same-gender connections are able to Extend at any time before someone makes the first move.

To activate Extend follow these steps:

Tap on the connection you’d like to Extend
Tap on “Extend” to add 24 hours to the timer (your button may read “Daily Extend” if you’re using your free Extend for that day)

How can I manage my Privacy?

You can manage your privacy by following these steps:

Open your profile page
Go to Settings
Tap on Privacy

How can I search for people in People Nearby?

How do Credits work?

Where can I report abusive behaviour?

If you find someone’s behaviour towards you or their language abusive, please let us know by clicking on the icon in the top right corner on their profile page, select 'Block or report' and choose the reason.

Why has one of my conversations disappeared?

If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.

Unfortunately, we're unable to provide you with detailed information about a specific user.

Why has one of my conversations disappeared?

If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.

Unfortunately, we're unable to provide you with detailed information about a specific user.

How can I change my notification settings?

To edit which notifications you wish to receive from the app:

Tap the user icon at the bottom left of the app
Tap the gear icon to open your Settings
Scroll down and tap Notification Settings

To change your notification settings on Bumble Web:

Click your profile image in the top left of the screen
Click Settings
Scroll down and Select Notification Settings

Here, you can customize what type of push or email notifications you’re interested in by tapping into each category listed and tapping the yellow toggle button on or off.

Why has one of my conversations disappeared?

If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.

Unfortunately, we're unable to provide you with detailed information about a specific user.

Why has one of my conversations disappeared?

If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.

Unfortunately, we're unable to provide you with detailed information about a specific user.

How can I hide my profile?

If you don't want to use your account for a while, you have the option to hide it. When your account is hidden, you will not appear in People Nearby or the Encounters. Users you chatted with in the past can still message you but you will not able to read the message unless you unhide your profile.

To hide your account simply go to your settings , select 'Delete account' at the bottom of the page and select the option 'Hide your account'. As soon as you confirm this you will be logged out automatically. To read your messages, get seen in People nearby and Encounters again, simply log back in and unhide your profile.

Why can I no longer change my password?

You no longer need a password to sign in and out of Bumble. If you created your account using your phone number, you will receive a confirmation code to your device instead of having to enter a password.

If you don’t have access to the phone number linked to your account, don’t worry! Our Support Team can help you access your account. Simply send us a DM via Facebook or Twitter @BumbleSupport.

What features do I have access to when using Chappy Premium?

How can I change my location?

In your profile, just click on next to your current location and either enter a new one or select one from the dropdown menu.

If you cannot see the when trying to change your location it is because of one of these reasons:

You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.
You don't use the app and your browser's location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.

Contact our Customer Care Team if you have issues with your location when using the mobile app.

How do I sign in to Chappy?

Choose Sign in at the top of the homepage. Enter your email address and password and click Sign me in!

How can I report a user?

If you wish to report someone, please follow the instructions below:

Visit the profile of the person you wish to report
Scroll to the bottom of their profile
Tap on 'Report Abuse'

You will be then asked to provide a brief explanation about why you're reporting them.

What is Bumble Boost?

Bumble Boost is one of our deluxe features. [Note: We’re currently beta-testing new versions in some regions, be sure to read this article in its entirety to see if you’re in one of the test countries.*]

When you sign up for legacy Bumble Boost, you can:

See everyone who has right-swiped you (your Beeline)
Extend your matches by 24 hours
Rematch with expired connections

You can learn how to sign up for Boost by clicking on the pixelated square in your Match Queue.

*If you are located in New Zealand, Australia or the UK, we’ve recently introduced two new subscription options - Bumble Premium and our revamped Bumble Boost.

Revamped Bumble Boost includes:

Backtrack
Ability to extend time on matches
Unlimited yes votes
One Spotlight
5 SuperSwipes per week

Bumble Premium includes:

Access to unlimited Advanced filters
Access to your Beeline so you can see your admirers
Travel mode
Backtrack
Ability to extend time on your current matches
Rematch with users who have expired
Unlimited ‘Yes’ votes
One Spotlight per week
Five SuperSwipes per week

You can sign up to Bumble Premium by clicking on the pixelated square in your match queue or to view both options click the silhouette in the bottom left hard corner and tap your preferred subscription.

If you are located in Australia, New Zealand or the UK you will no longer have the option to subscribe to the legacy Bumble Boost subscription.

If you previously subscribed to legacy Lifetime Boost, you’ll automatically be converted to the Premium tier once it’s available in your country/region.

How do I join?

All you need is a valid email address, phone number or a social network account. Just sign up online or download the Chappy app, which is available on most popular platforms. You can find it in Google Play for Android.

How can I report a user?

To report a user, please open the profile of the person you wish to report, scroll down to the bottom of the page and tap Block or report and then choose the appropriate category. Please remember, misuse of this feature could result in your account being permanently removed from Chappy.

I've forgotten my password. What do I do?

We’ve all forgotten a password or two, but don’t worry, it’s easily solved. Open your Chappy app and go to the ‘Sign in’ screen, then tap ‘Forgot password?’.

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How do matches work?

Matches are the people you liked and who voted 'Yes' for you too. You can visit their profiles directly from your messages section, start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with, matches will have a heart icon on them .

How can I change my password?

Unfortunately, it is not currently possible to change your password from our mobile application. If you wish to change your password, please do so from the Chappy website. If you're unable to access a desktop computer, please use the 'Forgot Password' feature to reset your password.

What is Encounters?

Encounters is at the core of the Chappy experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria, flick through the resulting photos and see who you like.

How can I change my profile photo?

To change your profile photo, open your profile page and tap on the edit icon in the top right corner . Then tap on the photo you wish to use a profile photo, tap on in the bottom right corner and select Make default to confirm your choice.

Does Bumble customer support have a phone number?

Bumble does not have a customer support phone number, but our team is always here to help you! We receive a large number of technical questions and requests, and we’ve found often they are more easily explained in writing.

You can contact the Bumble Support Team online 24/7 in the following ways:

Directly within the app through the "Contact & FAQ" button.
Email our Support Team here.
Through our Facebook Support page, or Twitter Support page.

Please note we do not offer support via Instagram or other social media channels.

We are aware that there are a handful of fake customer support phone numbers posted on various websites - none of these are affiliated with Bumble.

What are points and how do I earn them?

In order to get points you either need to translate or vote on a phrase. You can earn one point for adding a new translation or voting on five phrases. The more points you earn the more likely you'll appear in our 'Spotlight' service among the top translators so stay active!

How can I unfavorite someone?

To unfavorite someone simply visit their profile, click on the icon in the top right corner and select 'Remove from favourites'.

If you already had a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name. It will turn white, which means the user is no longer one of your favourites.

How many credits can I buy?

You can buy 100, 550, 1250 or 2750 credits at a time.

Why should I photo verify?

As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on Chappy is who they say they are. After all, why pretend to be someone else when you have so much going for you?

To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.

If you have any problems, you can contact us for more help.

How many credits can I buy?

You can buy 100, 550, 1250 or 2750 credits at a time.

Why should I photo verify?

If you have any problems, you can contact us for more help.

How can I add someone to my Favourites?

You can mark someone as a Favourite by tapping the star icon next to their name in the Connections folder. Once the star fills with colour, the user is a favourite.

How does a Chappy Premium subscription work?

Chappy Premium is subscription-based, which means that the service renews automatically. You can buy Chappy Premium for various periods of time. You can manage your Chappy Premium subscription by going to Payment settings in the Settings menu.

What are Profile Prompts and how can I update them?

We’re really keen for our bees’ wonderful personalities to shine through their Bumble profiles. Profile Prompts allow you to showcase your interests, what you're looking for, and more! Adding these prompts can really help jumpstart conversations. Here are a few examples:

Favorite quality in a person...

Two Truths and a lie...

Perfect first date...

Currently, you can't delete a Profile Prompt altogether, but you can always update your answers or switch to a new prompt to keep things fresh! To make a change in-app:

Go to Edit Profile and tap the X next to your question.
Tap Update to update an answer and Replace to change your Profile Prompt.

To update Profile Prompts on Bumble Web:

Go to Edit Profile and click My Profile Prompts. If you’d like to change your answer to a prompt you’ve chosen, click anywhere beneath the prompt in yellow to edit your response.

Click Save when you’re done!

How can I view older messages?

You can find conversations with a particular user by typing their name in the search bar in Messages. If you don't remember the exact nickname that person had, you can just scroll through older conversations on the left side of the messenger window. However, please keep in mind that it is not possible to recover deleted conversations.

What are Profile Qs?

If you want your matches to know more about you, you can answer three questions which we’ll display on your profile.

Other users will be able to see it when they swipe on you, so they can get to know you straight away- they could find out that pineapple on pizza is a big no-no for you for example!

Chappy is all about making meaningful connections with people you meet, so we’ve created icebreakers to do just that- break the ice.

If you’d like to add these to your profile, follow these easy steps:

Select the “Edit” pencil icon in the top right corner of your profile
Tap “Profile Qs” under the “About You” section
Choose the answers you like to your favourite questions- or create your own unique answers for extra flavour!

If you don’t like the answers you chose, or you just want to change them up, just tap on your answers in the “Profile Qs” section and update them.

Have fun!

How can I keep safe?

Please see Chappy Safety Tips, which can be found via our Help Center. We strongly advise you never to give out personal or financial information over the Internet and can confirm that Chappy will never ask you for this information via the 'Messages' section.

If you have further questions about safety on the site please contact our Customer Care Team.

What is Chappy?

What are Profile Qs?

If you want your matches to know more about you, you can answer three questions which we’ll display on your profile.

Other users will be able to see it when they swipe on you, so they can get to know you straight away- they could find out that pineapple on pizza is a big no-no for you for example!

Chappy is all about making meaningful connections with people you meet, so we’ve created icebreakers to do just that- break the ice.

If you’d like to add these to your profile, follow these easy steps:

Select the “Edit” pencil icon in the top right corner of your profile
Tap “Profile Qs” under the “About You” section
Choose the answers you like to your favourite questions- or create your own unique answers for extra flavour!

If you don’t like the answers you chose, or you just want to change them up, just tap on your answers in the “Profile Qs” section and update them.

Have fun!

What is Chappy?

I’ve received an unsolicited lewd photo, what should I do? (Texas)

The following article applies only to our users based in Texas or those who need to report a Texas resident. If you’re not in Texas, don’t worry, we’ve still got your back! Please click here for more information.

At Bumble we have always been committed to keeping our users safe by making the Hive a place where consent is not an option, it’s a rule. In 2018 we felt we needed to take this passion offline and fought to pass House Bill 2789 in our home state of Texas which classifies the sending of unsolicited lewd photos as a Class C misdemeanor, punishable by a fine of up to $500. As of September 1st, 2019 this bill will become law in Texas.

Under the law, a photo is classified as lewd if a person’s intimate parts are exposed, a person is engaging in sexual conduct, or if it shows the covered genitals of a male in a discernibly turgid state. If this has happened to you there are several options available.

I’ve received an unsolicited lewd photo and want to pursue legal action.
For any legal action to be taken the user must report the offense to local law enforcement via their non-emergency line within two years of receiving the photo.

Please note that Bumble is not responsible for and will not report any lewd photos to the authorities ourselves. However, users can also report the offense on Bumble via our in-app Block & Report feature or contact us. Our team will investigate the case and take appropriate action in line with our Guidelines. This does not take the place of reporting the offense to the authorities.

For more information about how to report a user in-app please check out our post here.

Note that due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.

I’ve received an unsolicited lewd photo and do not want to pursue legal action.
In this instance, we still encourage our users to report the offense on Bumble via our in-app Block & Report feature or contact us. Our team will investigate the case and take appropriate action in line with our Guidelines.

I’ve received a lewd photo on another platform and want to pursue legal action.
In order to pursue legal action please reach out to local law enforcement via their non-emergency line within two years of receiving the photo.

I've forgotten my password. What do I do?

If you've forgotten your password, just open the app, select Sign in on the home page, then tap on Forgot password? and follow the instructions to reset your password.

What is Private Detector and how does it work?

Our algorithm determines if a photo you’ve been sent may contain a lewd image and gives you the power to choose whether or not you’d like to view it.

If you’ve been sent a lewd photo, the Bumble app will warn you that it may contain nudity before you decide to open it. If you do not want to see this image, simply select ‘Decline’ under the photo. The image will be deleted from your chat and you will be prompted with the option to block the user. If you chose to block this person the chat will be removed from both parties' message screen and you will no longer be able to view one another's profiles.

If the Private Detector has recognized a photo as potentially lewd and you would like to view it, just select the photo, confirm that you wish to view it and continue chatting.

If you are sending someone a photo that is suspected to contain lewd imagery, the Private Detector will remind you that sending such an image may lead to you being reported. Consent is crucial. If you send an unsolicited lewd photo and are reported, you will be blocked from using the app.

Please note, this feature is only available on iOS devices in the United States at this time.

How does Bumble work?

As a social network rooted in promoting kindness, respect, and empowerment, Bumble provides ways for our users to make genuine connections. Bumble is the first app of its kind to bring dating, friend-finding, and career-building to a single platform. Users can swipe and create connections in the following ways:

Bumble Date: A place for users to find potential dates.
Bumble BFF: A place for users to form platonic friendship connections.
Bumble Bizz: A place for users to swipe for mentorship, networking, and career-building.

How do I delete my profile?

To delete your profile, please follow the instructions below:

Open your profile page
Tap on and Account
Tap on Delete account at the bottom of the screen and follow the instructions.

How can I add someone to my Favourites?

You can mark someone as a Favourite by tapping the star icon next to their name in the Connections folder. Once the star fills with colour, the user is a favourite.

How can I add someone to my Favourites?

You can mark someone as a Favourite by tapping the star icon next to their name in the Connections folder. Once the star fills with colour, the user is a favourite.

How can I add someone to my Favourites?

You can mark someone as a Favourite by tapping the star icon next to their name in the Connections folder. Once the star fills with colour, the user is a favourite.

What is Encounters?

Encounters is at the core of the Chappy experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria , flick through your choices and see who you like.

You can increase how often you appear in Encounters when other Chappy users are looking at it. Just get some Extra shows
and watch your popularity rise.

Why can't I start a conversation with somebody I've swiped right on?

After two users have mutually right-swiped one another, a match is created. After a match is created, you'll see a notification appear on your screen. From here, you can either start a chat or continue swiping through other profiles.

After a match has been created, what follows depends on the user’s gender.

On Bumble, women always make the first move. If she doesn't initiate a conversation within 24 hours, the connection expires.

Men cannot initiate a conversation with women. However, they can show that they're especially interested in her by using the daily 24-hour extend feature.

Bumble was designed to counter problematic and antiquated hetero dating norms, so the above rules do not apply to same-sex matches or to connections made in Bumble BFF. In these cases, either person has 24 hours to make the first move before the connection expires.

What is Encounters?

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

How many credits can I buy?

You can buy 100, 550, 1250 or 2750 credits at a time.

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

How can I manage my online safety?

At Chappy we take online security very seriously. We strongly advise that you never give out personal or financial information over the internet. We will never ask you for this information via Chappy messenger. If you have any concerns or questions about safety, please contact our Customer Care team. Just go to your profile, open Settings and select Feedback.

What is Auto Top-up for credits and how can I turn it on?

Auto Top-up makes purchasing credits much easier - it automatically tops up your Chappy credits every time your balance falls below 200 credits. You'll get to spend more time using Chappy and less time thinking about running out of credits!

Unfortunately Auto Top-up is not currently available on iPhone via iTunes, however if you purchased credits via another payment method you can manage the Auto Top-up feature by logging in via the website in the 'Payment settings' section.

How can I edit my page?

Simply go to your profile and click on the pencil icon next to whichever section of your profile you wish to change. Once you've made your changes click 'Save'.

Is Facebook the only way to sign up?

Nope! If you're a new user, you'll be able to register and log in with either your phone number, Facebook account, or Apple ID.

We suggest using Facebook to help build your profile by importing your name, age, etc. This speeds up the sign-up process as well as ensuring the information on your profile is genuine and reliable. But, of course, chose the method that works best for you.

You can now add multiple login methods to your profile for added security.

How can I add photos to my profile?

To upload a photo, please follow the instructions below:

Open your profile page
Tap on the camera icon in the top left corner
Select a source to add photos from or take a new one by tapping on the camera icon

How does a Chappy Premium subscription work?

The Chappy Premium feature is subscription-based. You can buy Chappy Premium for various periods of time using a range of popular payment methods. Your Chappy Premium subscription renews automatically and payment methods vary by country.

You can manage your subscription at any time on your Payment settings page.

How can I delete a picture?

Please hover your mouse over the photo you would like to delete, click on the icon and select Delete photo from the drop down menu. You can also open the picture in full size, click on the icon underneath the picture and select Delete photo.

How can I report an inappropriate picture?

We moderate all photos uploaded to Chappy, but very occasionally the wrong images slip through. If you spot an inappropriate or fake image in Encounters, please notify us by clicking on the flag icon , which you can find at the bottom of each photo and select the reason why you are reporting this photo. If you see an inappropriate picture outside Encounters please report this to us by clicking on the icon in the top right corner on the profile page of the person, select 'Block or report' and choose the reason.

My name is incorrect, how can I change it?

Right now, there isn't a way for you to change the name displayed on the app yourself. However, we're happy to change it for you! Just let us know what you'd like your name to be displayed as and we'll get it updated for you as soon as possible.

You can reach us here anytime!

What features do I have access to when using Chappy Premium?

How can I sign up for Bumble Boost?

On your Connections screen, you'll see a gray question mark icon in the top right corner. Click on the icon and then choose the option to subscribe to Bumble Boost.

Alternatively, on the same screen you can click on the pixelated green circle containing a blurred photo. This represents the users that have swiped right on you! Click on this circle and you will be redirected to a subscriptions page for Boost, where you can sign up.

Finally, you can click on one of the silver circles you see around the photos of your expired connections. These are the expired matches that you missed!

How does Chappy work?

Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

As soon as you have created your profile you can check out Encounters, which is at the very heart of Chappy. Simply vote Yes and No for other members and should both of you like each other you will have a match and you can start chatting ! Make sure that you have the correct settings for your 'I'm here to'.

People Nearby is the section where you can browse users in your city or region.

Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.

Enjoy using Chappy!

What is Invisible mode?

Invisible mode
is a premium feature that lets you browse Chappy without anyone knowing who you are. You can enable the invisible mode by going your settings and selecting Invisible mode. Please note that you need to activate Chappy Premium to be able to use this feature.

How does Bumble Web work?

Bumble Web functions are very similar to the Bumble mobile app.

Go to bumble.com to log in or create a profile using your Facebook, Apple ID or phone number. If you're an existing user you will be directed to the same profile you see on the mobile app. New users can set up their profile for any mode on Bumble Web.

Here are some tips to help you navigate Bumble Web:

The arrow keys can be used to ‘swipe’ left or right as well as scroll up or down to view a profile.
You can also click the checkmark to indicate swiping to the right or the ‘X’ for a left swipe.
If you have Coins a heart button will appear so you can activate SuperSwipe.
If you match with someone the Boom screen will pop up just like in the app. If you have First Move privileges, you can message from there or click into your Match Queue on the left to contact your matches.
You can video chat with your matches by clicking on the grey video camera icon in the upper right-hand corner of the chat screen.
If you’re a Bumble Boost subscriber you can view your Beeline by clicking the users in the green circle to the left of the screen, just like in the app. You can also activate our Backtrack feature by clicking the rewind button that appears to the left of the swipe navigation if you accidentally swipe left.
To switch modes between Date, BFF, and Bizz click on the Bumble logo at the top center of the page. A dropdown displaying all three modes will appear for you to choose the kind of connections you're interested in.

What is Auto Top-up?

Auto Top-up makes buying credits much easier, as it automatically tops up your Chappy credits every time your balance falls below 200 credits. Spend more time using Chappy and less time worrying about running out of credits!

How does a Chappy Premium subscription work?

Chappy Premium is subscription-based, which means that the service renews automatically until you close it. You can buy Chappy Premium for various periods starting from a one day subscription up to a lifetime subscription.

To manage your Chappy Premium subscription, go to Settings, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'.

How can I rotate my photos?

It is currently not possible to rotate your photos in the Chappy app. Please rotate your photo using your Android device before uploading.

How can I turn Auto-Top up for credits off?

Auto Top-up for credits is currently not available on iPhone via iTunes, however if you purchased credits via another payment method and you want to turn the Auto-Top up off you need to log in via the website and go to the 'Payment settings' section. You can turn the Auto-Top up feature off in this section.

Helpful Resources for Support

You’re never in this alone. If something happens on the app, via text, or in person, know that the entire Hive cares about you and wants to make sure you’re supported. Please get in touch with us, and reach out to one of the resources below:

United States

Australia

Canada

Germany

India

Sneha

Mexico

Philippines

National Center for Mental Health (NCMH) Crisis Hotline: 0917 899 8727

How I can add someone to my Favourites?

To add a user to your favourites just visit their profile, click on the icon in the top right corner. If there's no star icon, just click on the icon and select 'Add to favourites'.

If you have already started a conversation with the user you can go to your 'Messages' section and click on the star icon next to the users's name.

Why should I photo verify?

If you have any problems, you can contact us for more help.

How can I buy Chappy Premium?

Open your profile page and tap on Chappy Premium, choose one of our payment methods available and then follow the on screen instructions. You can manage your Chappy Premium subscription by going to Payment settings in the Settings menu.

Why should I photo verify?

If you have any problems, you can contact us for more help.

How can I unfavorite someone?

To unfavourite someone, open your Connections folder and tap on the coloured star icon next to that person's name. It will no longer be filled in with colour, which means the person is no longer a favourite.

Can I delete Date mode?

Already in a relationship? Made a meaningful connection and no longer on the dating scene?

Yes, you can remove Date mode while still sticking around on Bizz and BFF! Follow these quick steps:

Head into your settings by tapping the silhouette icon followed by the grey gear in the upper left-hand corner of the app
You can then toggle off the button next to ‘Date Mode’ to disable the mode
Once you press the button, you will be prompted with a message to let you know that your dating profile will no longer be visible and all your connections will be gone from this mode

We recommend taking a screenshot of any conversations that are special to you before proceeding.
If you ever change your mind, just head back into your in-app settings and toggle ‘Date Mode’ back on again.

Why has my match/message disappeared?

If a connection is no longer visible or if your conversation has disappeared, the user in question has unmatched you, deleted their account, or they've been blocked by Bumble.

Don't worry - there are plenty of bees in the Hive. Keep swiping!

What are Profile Qs?

If you want your matches to know more about you, you can answer three questions which we’ll display on your profile.

Other users will be able to see it when they swipe on you, so they can get to know you straight away- they could find out that pineapple on pizza is a big no-no for you for example!

Chappy is all about making meaningful connections with people you meet, so we’ve created icebreakers to do just that- break the ice.

If you’d like to add these to your profile, follow these easy steps:

Select the “Edit” pencil icon in the top right corner of your profile
Tap “Profile Qs” under the “About You” section
Choose the answers you like to your favourite questions- or create your own unique answers for extra flavour!

If you don’t like the answers you chose, or you just want to change them up, just tap on your answers in the “Profile Qs” section and update them.

Have fun!

What are my Likes and how can I access them?

Your Likes are all those people who swiped right on you in Encounters! You can access them if you activate Chappy Premium.

I've forgotten my password. What do I do?

No need to panic! Simply tap on Already have an account? on the home screen and then on Forgot login or password? at the bottom of the page. Enter the same contact details that you used to create your profile, and follow the on screen instructions to reset your password.

How can I unfavorite someone?

What is Apple Sign-In?

Apple Sign-In allows you to create and log into your Bumble profile using your Apple ID. To choose this method, follow these steps:

Tap ‘Continue with Apple’ on the sign-in screen
Confirm using your preferred method (e.g. Face ID)
Set up your Bumble profile or if you’re returning start swiping!

Please note, you are only able to choose this method when you initially create your profile. You are not able to change your preferred log in method on an existing profile.

How can I buy Chappy Premium on the Android app?

Go to your profile page , select the Chappy Premium icon and then follow the instructions on screen.

How can I add someone to my Favourites?

You can mark someone as a Favourite by tapping the star icon next to their name in the Connections folder. Once the star fills with colour, the user is a favourite.

How can I find out who likes me?

The Liked you folder shows you all the people who voted ‘Yes’ when they saw you in Encounters. You can access your Liked you folder by activating Chappy Premium.

What are my Likes and how can I access them?

Your Likes are all those people who swiped right on you in Encounters! You can access them if you activate Chappy Premium.

How do I join?

All you need is a valid email address, mobile number or social network account. Just sign up online or download the Chappy app, which is available on most popular platforms.

What is Auto Top-up?

Auto Top-up makes buying credits much easier - it automatically tops up your Chappy credits every time your balance falls below 200 credits. You'll get to spend more time using Chappy and less time thinking about running out of credits!

Troubleshooting guidelines

If you're experiencing any problems on Chappy, it's possible that this is being caused by a temporary issue on the site. Please try the following steps in attempt to resolve the problem:

1. Restart your phone's web browser

2. Sign out and then back into your account

3. Check your connection is working by visiting a website, for example Google.com

If you are still experiencing an issue, please clear your mobile browser's stored information:

1. To clear stored data on iOS, please go to settings > Safari and clear the data

2. To clear stored data on Android, please tap on apps > Internet > touch the ‘Menu' option > Settings > Privacy > Security and clear the data

3. Lastly, please try restarting your device.

If you're still experiencing an issue, please ensure private browsing mode is disabled; instructions on how to do this on your device can be found on the manufacturer's website.

My age is wrong on my profile. How can I fix it?

If your age is displaying incorrectly our team is happy to help!

Reach out to us here, include in your message that you need to update your age and let us know your correct date of birth.

What are my Likes and how can I access them?

Your Likes are all those people who swiped right on you in Encounters! You can access them if you activate Chappy Premium.

How can I change my profile picture?

Open your profile page, hover over your favourite photo and a picture icon will appear. Just click on it to set this photo as your default one.

How does Chappy work?

Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

People Nearby is the section where you can browse users in your city or region.

Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.

Enjoy using Chappy!

How can I buy Chappy Premium with a credit card or Paypal?

Click "Activate" on your Profile page and follow the instructions. You can pay by credit card or Paypal and you'll receive an email confirmation once you've paid. Please note that the subscription renews automatically.

To pay by credit card, choose which subscription you want to buy and follow the instructions. Click "Activate" and wait for the message confirming your payment. You'll also get an email confirmation once you've paid.

To pay with PayPal, choose which subscription you want to buy and click "Activate". You'll then be redirected to the PayPal login page and payment summary to complete their payment process.

What is Auto Top-up?

How can I buy Chappy Premium on the iPhone app?

Go to your profile page and select Chappy Premium, then follow the instructions on screen. When you buy any premium feature in the Chappy iPhone app, your payment will be processed through your iTunes account.

How do I join?

All you need is a valid email address or social network account! Just tap on Continue with Facebook or on Other options, and then on Create an account and follow on screen instructions.

How can I change 'I’m here to'?

To change your 'I’m here to' message, simply open your profile, scroll down to the section 'I'm here to' and click on the pencil icon to edit. Select if you want to 'Make new friends', 'Chat' or 'Date'. Please click 'Save' after making your selection. If you'd like to also indicate the age and gender of the people you are interested in, please do so by clicking on the filter icon next to the Encounters section on the left side or in People Nearby in the top right corner.

Why should I become a Chappy translator?

Because we need your help to make Chappy available in every language under the sun! Our interface allows you to translate as little or as much content as you like, so you can help out whenever you like. What's more, as a translator you will get more visibility on the site - another fun, easy way to meet new cool people like you.

What is Chappy?

How does Chappy work?

Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

People Nearby is the section where you can browse users in your city or region.

Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.

Enjoy using Chappy!

How can I rotate my photos?

It is currently not possible to rotate your photos on the mobile version of Chappy. Please rotate your photo using your mobile device before uploading it.

How can I manage my notifications?

Please follow the instructions below to change the notification settings for the app.

Open your profile page
Tap on 'Settings'
Tap on 'Notifications'
Tap on the section you wish to edit and switch notification on or off accordingly

How does Chappy work?

Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

People Nearby is the section where you can browse users in your city or region.

Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.

Enjoy using Chappy!

How can I delete a photo sent via chat?

If you are using the mobile app it is not possible to delete a photo sent via chat. You can however delete it by using your desktop browser. Please access your profile on your desktop browser and hover over the photo, tap on the bin icon and click on Delete.

How do I activate Auto Top-up?

To activate Auto Top-up, go to your profile , open 'Settings', click 'Account preferences', then 'Payment settings' and switch on Auto Top-up.

Will deleting my message delete my match as well?

As soon as you delete a message thread with a user, you also delete the match with the user. You will only be able to contact this user again if they message you after you delete the thread from your side.

How can I change Interface Language?

Open your profile page , go to Settings, tap on interface language and select your desired language preference.

How can I buy Chappy Premium on the iPhone app?

If you would like to subscribe to Chappy Premium with your Apple device, please follow the instructions below:

Go to your profile
Tap on Chappy Premium
Choose your preferred price plan and a notification will prompt you to finalise your purchase. If you continue, the costs will automatically be charged to your iTunes account.

Where can I find my matches?

Your matches are the people who voted ‘Yes’ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that you're able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them .

How do matches work?

Where can I find my matches?

How can I reactivate my deleted profile?

First thing’s first: welcome back!

If you deleted your profile less than 30 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.

If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?

Safety on the App

On Bumble, your safety is important to us. Our Community Guidelines were created to ensure that everyone in the Hive upholds our values of kindness, respect, and equality. In addition to our guidelines, we are grateful for a strong community that helps hold each other accountable. We will never hesitate to take action when someone has broken the rules – we’ve got your back!

We will always be here to support you, however we also believe that our users should feel empowered to exercise good judgment and take safety precautions when meeting new people. Here are a few tips from our team on how to stay safe when connecting on Bumble.

1. Be Cautious about Sharing Personal Information

Your phone number, home address, and any other private details about your life are all yours. Consider keeping them top secret until you feel confident that you can trust the person you’re chatting with. If you wouldn’t share this info with a stranger in real life, it’s probably best to hang onto it.

Safety can even start before the first message. Be aware that your profile can contain lots of personal information as well. If the information in your profile could be used to locate you, it might be worth omitting. For example:

It’s 100% okay to leave out specifics about where you work. We love seeing jobs listed as “Account Manager” at “Tech Company” or “Barista” at “Locally-owned shop.”
Do you love solo hikes at dusk? It may be safest to avoid posting a photo that shows you in a specific location you frequent.

2. Never Share Financial Information or Transfer Money

Even after trust is established, there is never any reason to share your bank information. If someone asks for payment information (e.g., bank routing details, mother’s maiden name, credit card numbers), report it immediately.

3. Use Our Block/Report Feature

We have a team of moderators working around the clock to keep out spam, fake profiles, and anyone who violates our Community Guidelines. The best way to bring our attention to an account that sets off any red flags, is to use our in-app reporting option. All reports are kept completely anonymous, so a reported user will never know who flagged their account.

If you ever miss the opportunity to report someone within the app (e.g., because you unmatched with the user or you deleted your account), it’s not too late! You can always make a report via our Contact Us button in the app, or by emailing us. Our dedicated and caring Support Team takes every report seriously and is always willing to help.

Not sure if what you experienced is worthy of a report? Trust your gut; if it doesn’t feel right, it probably isn’t. Our team of moderators will investigate and take an appropriate action. Meeting new people shouldn't be scary, and a healthy dose of preparation can make all the difference in helping you feel at ease.

How can I reactivate my deleted profile?

First thing’s first: welcome back!

If you deleted your profile less than 30 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.

If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?

How do I cancel my Chappy Premium subscription?

You will be able to cancel your Chappy Premium subscription by going to your 'Payment settings' in the Settings menu. If you subscribed to Chappy Premium via SMS, please follow the instructions you were given when you subscribed. Please contact our Customer Care team if you have any problem by going to Feedback in the Settings menu.

How can I unfavorite someone?

To unfavorite someone simply visit their profile, click on the icon in the top right corner and select 'Remove from favourites'.

Why should I photo verify?

If you have any problems, you can contact us for more help.

How can I manage my online safety?

At Chappy we take online security very seriously. We strongly advise that you never give out personal or financial information over the internet. We will never ask you for this information via Chappy messenger. If you have any concerns or questions about safety please send us a message and our Customer Care team will be happy to help.

What do the coloured dots next to a users name mean?

Coloured dots inside your connections menu indicate the online status of the user. Green dot means that the person is now online, and orange dot means the person was online recently.

You can't change your profile status from green to orange yourself as this happens automatically, but you are able to turn off your online status in 'Privacy'.

What do the coloured dots next to a users name mean?

How does messaging work on Bumble?

Connection is a two-way street. Before a conversation can get off the ground both users have to have swiped to the right to create a match.

DATE MODE:

Users who have First Move privileges will be able to send the first message directly from the ‘Boom’ screen which appears once two users match, or you can go to your connections screen by tapping the grey logo in the upper right-hand corner to view and message your matches.

Remember: First Moves are time-sensitive! You have 24 hours from the time you match with someone to send the first message. If you’re feeling nervous, try using one of our Conversation Starters to break the ice.

If you don’t have First Move privileges you have to wait for the other user to send the first message. Once they do you will be able to reply to them to lock in your connection.

Remember: You have 24 hours to respond to a First Move! If you see that a connection is expiring soon you can use your Daily Extend feature to give them a little more time to break the ice.

BFF MODE:

Because BFF only shows users who identify as the same gender, everyone has First Move privileges. This means either party is able to send the first message once a match is created either from the ‘Boom’ screen or their connections.

Remember: The 24-hour limit still applies in BFF Mode so don’t miss out on the chance to connect!

BIZZ MODE:

Because networking can sometimes be a bit more of a process, Bizz Mode works a little differently.

Once a match is established, users with First Move privileges have seven days to send the first message from the ‘Boom’ screen or their connections. From the time the first message is sent, users without First Move privileges have seven days to respond in order to lock in the connection.

Are there any rules?

Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that you’re rude, pushy or threatening, we’ll take it very seriously. Also, any content you upload to your Chappy profile must comply with our terms and conditions and not break copyright. If you upload pornographic, violent or otherwise offensive material, we’ll delete it and we may ban you from Chappy. Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.

Why is my verification photo rejected?

If your verification photo is rejected it might be due to the following reasons:

Your face is not clearly visible.
The entire gesture is not shown in the photo you take.
The photo is too dark, too light or too blurry.
The gesture doesn't match the gesture we showed you in our example.

Please contact our Customer Care Team if you are unable to pass the photo verification and none of the above reasons apply.

Why do I need to confirm some of my information when I try to log in?

The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.

If we call you then you'll be prompted to enter a number into a field on your screen; simply enter the last four digits of the number we're calling you from.
If we ask you to confirm your email address or phone number please do so. You don't need to have access to your email address or phone number as you only need to enter it.
If we're asking for your password but you do not remember it, just click on the 'Forgot Password' button and follow the instructions sent to your email.

If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.

How can I unfavorite someone?

How can I buy Chappy Premium with a credit card or Paypal?

To buy Chappy Premium using a credit card or PayPal, tap the Chappy Premium icon on your profile and you can then select either credit card or PayPal and the package that suits you best.

Can I use Apple Sign in with an existing account?

If you already have a Bumble account registered with another log in method (e.g. Facebook) but would like to begin using the Apple Sign-In option you can do so by following these steps:

Log in using your original method (e.g. Facebook) using your mobile device
Tap the silhouette on the bottom left corner of the screen
Tap the gear in the upper left corner of the screen
Tap “Login methods”
Select the option to add your Apple ID

Once you’ve added your Apple ID you can maintain multiple login options or delete all but the one you wish to use.

Note: At this time you are only able to add additional log in methods via the mobile app.

Reminder: If you log in using a method that isn’t linked to your profile you may be presented with a blank profile. For more information check out this post.

Where can I find my matches?

How can I report a fake profile?

If someone created a profile with your details, please send us a link to fake profile via Feedback form.

Chappy isn't working, what should I do?

If you're experiencing any problems on Chappy, it's possible that this is being caused by a temporary issue on the app. Please try the following steps in attempt to resolve the problem:

1. Make sure that you're using the most recent version of the app. If not, then you'll need to update this version.

2. If you’re using the most recent version, then please check your internet connection. To check this, please visit www.Chappy.com via your device’s internet app.

3. Try restarting the Chappy app. To do this, close the app and then re-launch it. This will not sign you out, but start a new session.

4. Try deleting the Chappy app and then re-installing it. To re-install it after deleting it, please visit your device’s app store.

5. Please try restarting the device if none of the above work.

How can I use Spotlight?

Our Spotlight service is a fantastic way to be instantly seen by thousands of people in your area. If you're looking to meet new people and gain attention, this is the perfect way to do it!

You can easily use Spotlight by opening your app and tapping on at the bottom of the screen. This will take you to the Connections menu and in the top left corner, you will find your photo. Tap on it and start being seen by millions!

When I log in my profile is blank. What’s happening?

Logging in to find your profile empty and all your connections missing can be jarring but don’t panic, there may be a simple fix that will get you up and buzzing ASAP!

We’ve found that frequently this issue is caused by simply choosing the wrong method at sign in. To see if this is the case give these steps a try:

Mobile:

Select the profile avatar on the bottom left corner of the main screen.
Select the grey gear in the top left corner of the screen.
Scroll to the bottom and select “Log Out.”
Log in using the opposite method you previously tried (e.g. if you used your phone number try logging in with Facebook).

Web:

Click your profile image in the top left corner of the screen.
Click “Log Out.”
Log in using the opposite method you previously tried (e.g. if you used your phone number try logging in with Facebook).

Additionally, if you have recently updated your Facebook login information (the email you use to access Facebook) this may be causing the app to create a new profile rather than sending you to your original account. Our team can help with this! Reach out to us here and let us know you need to update your email (you may be asked to provide identification in order to protect your personal information). If none of the above tips help please don’t hesitate to reach out to us at any time!

How can I add photos?

On the mobile app add photos to your Bumble profile by following these steps:

Start by going to your profile
Tap "Edit Profile"
Tap the "+" sign to upload a photo from your phone's library, import a photo from Facebook, Instagram or upload a brand new one.

On Bumble Web you can add photos by following these steps:

Click your profile image in the upper left-hand corner
Click the "+" on a blank photo slot to add a new image

Pro tip: Profiles with at least three photos perform best! Be sure to upload clear photos that show your face so users are more likely to connect and swipe to the right.

What is Bumble BFF?

Bumble is the first app of its kind to bring dating, friend-finding, and career-building into a single social networking platform. Bumble BFF (Bumble For Friends) is the place where you can find platonic connections in your area--no matter if you’re looking for a new friend for life, a work out buddy, or even a roommate there’s someone buzzing in the Hive for you!

To start connecting on Bumble BFF, follow these few steps:

New Users

On the “Choose a mode to get started” screen, select “BFF”
Set up your BFF profile

Existing Users

Mobile App:

Tap the grey silhouette in the bottom left corner
Tap the gear icon in the top left corner to go to your settings
From your settings, tap ‘Choose mode’ and select BFF from the options menu to create your BFF profile
To switch between modes, repeat these steps

Bumble Web:

Click your profile photo in the upper left-hand corner of the screen
Click ‘Settings’
Click ‘Choose mode’ to select BFF

Reminder: Be careful not to accidentally ‘switch off’ your dating mode by tapping the toggle below the ‘choose mode’ button. Per the warning that pops up, you will lose all your current connections once you confirm this selection.

Why does no one answer my messages?

If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.

Try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.

Additionally, don't forget to add pictures of yourself of the best possible quality.

How can I change my name?

Please go to your settings and click on the pencil icon next to 'Your basic info'. Enter a new name and click 'Save' to confirm the change.

How can I cancel my Chappy Premium subscription made via iTunes?

To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.

How can I rotate my photos?

It is currently not possible to rotate your photos in the Chappy app. Please rotate your photo using your iPhone before uploading.

How can I buy Chappy Premium through SMS?

Click "Activate" on your profile page, choose SMS as a payment method and follow the instructions. We'll send you an SMS and you'll need to confirm that you want to activate a subscription.

Once you confirm, you'll get an SMS each time your subscription renews. You can cancel your Chappy Premium at any time by following the instructions in the SMS confirming that you subscribed or that your subscription is renewing. Please feel free to contact our Customer Care Team if you need any help with your subscription.

How can I rotate my pictures?

Unfortunately you cannot rotate your photos at the moment therefore please rotate your photos before uploading them to your profile.

How do I sign in using Google, Facebook or MSN?

On the Sign in page, click the Google, Facebook or MSN link on the right side and enter your login details. This section can also include other online services specific to your country.

How can I manage my online safety?

How do I activate Auto Top-Up?

To activate Auto Top-up, you can simply go to your Settings, then to Payment settings and switch Auto Top-up on. Or you can turn it on straight away when buying credits with Credit Card or PayPal.

How do I sign up to translate?

If you have a Chappy account, you can simply sign in using your Chappy login details. Otherwise you can easily register using our Sign up form at http://translate.badoo.com/sig...

What's my translator profile? How does it work?

Your translator profile is where you see your translation history and score, and where you can edit your language and notification settings. In your profile page you can also see a Spotlight of our translators, so you can see who is helping out the most. Click on the picture of a translator you see in the Spotlight to see his translator profile. To access your translator profile, click on your picture on the top right hand side of the page.

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

I've forgotten my password. What do I do?

Click the Forgot your password? link on the Sign in page, and follow the instructions on screen to reset your password.

How can I delete a photo sent via chat?

What is the Crush feature?

Sending a Crush means that you can let other users know how much you like them by clicking the next to their photo in Encounters.

Sending a Crush to someone means that they will be able to check out your profile straight away, and you can use Credits to send Crushes to as many users as you like! Note that there is no Undo when sending a Crush.

How can I delete a photo sent via chat?

What is the Crush feature?

Sending a Crush means that you can let other users know how much you like them by clicking the next to their photo in Encounters.

How can I delete a photo sent via chat?

Will deleting my message delete my match as well?

When do Bumble matches expire? And what happens once they do?

In heterosexual matches, women have 24 hours to make the first move before the connection expires. Once they’ve sent their first message, their match has 24 hours to respond, or the connection expires.

In same-sex matches, either person is encouraged to make the first move within 24 hours. The other person has 24 hours to respond, or the connection expires.

We understand that our users are busy and may not always be able to get to a new match within 24 hours. To help with this, we provide each user with one free Extend per day to allow them extra time to lock in a special connection (learn more about Extend here). With our premium Bumble Boost feature you can Extend an unlimited number of matches and even Rematch with expired connections (more about Boost here).

How can I change my location?

In your profile, just click on next to your current location and either enter a new one or select one from the dropdown menu.

If you cannot see the when trying to change your location it is because of one of these reasons:

You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.
You don't use the app and your browser's location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.

Contact our Customer Care Team if you have issues with your location when using the mobile app.

How can I turn off Auto-Top up for credits?

If you want turn off Auto-Top up for your credits go to your profile, open your settings , go to your Payment Settings section and turn Auto-Top up off.

I've forgotten my password. What do I do?

Where can I find my matches?

Safety IRL

Update: Right now, we're committed to powering positive and healthy virtual connections. That means a key component of staying safe means staying home as much possible. We recommend virtual dates using our video chat feature. However, the following tips are still great to save and keep in mind for the future!

💛 💛 💛

On Bumble, your safety is important to us. Our Community Guidelines were created to ensure that everyone in the Hive upholds our values of kindness, respect, and equality. In addition to our guidelines, we are grateful for a strong community that helps hold each other accountable. We will never hesitate to take action when someone has broken the rules – we've got your back!

We will always be here to support you, however we also believe that our users should feel empowered to exercise good judgment and take safety precautions when meeting new people. Here are few tips from our team on how to stay safe when connection on Bumble:

1. Channel Your Inner Secret Agent

Some people might prefer to preserve a little mystery before a date, but it's always okay to do a little homework before meeting a new person in real life. Do they have any skeletons big enough to have made the news? Are they the webmaster for a popular Buffy fan page? It never hurts to know these things early.

2. Ask for Verification

No one wants to be catfished. If you're meeting a match in person that doesn't have that little blue checkmark, ask them to verify beforehand. It takes less than a minute – here's how!

3. Set up a Video Chat or Voice Call

Scheduling a video chat or voice call can be a great way to ensure that you really vibe and that you feel comfortable moving things to an in-person meetup. Who wants to brave traffic unless they've had the comfort of a great call first?

4. Meet in a Public Place

This isn't an 80s rom-com; we don't recommend having a date pick you up at your place or vice versa. It can be a lot of fun to pick a place you've both never been to before – that new food truck you've been meaning to try, the roller rink you pass every day on your commute – the possibilities are endless, and more importantly, safer. At a total loss for where to go? See if we have Bumble Spot in your area!

Meeting in a lively public place also means you can enlist the help of staff or other patrons if you need help. If something doesn't feel right, it's always ok to prioritize your safety. Want to slip away? You can ask a waiter to give your date a note. Need your match to give you space? Ask a bouncer to have them escorted out. Keeping yourself safe is more important than anything else.

5. Tell Someone You Trust

Whether it's your mom, your roommate, or your entire group text of BFFs – tell someone (1) where you're going, (2) who you're meeting, and (3) when you get home. If it makes you feel more comfortable, you can even send your person a screenshot of your date's profile for good measure. You can temporarily share your location (iPhone / Android) on your phone with your inner circle.

Meeting a new person shouldn't be scary, and a healthy dose of preparation can make all the difference in helping you feel at ease.

Why isn't my Bumble Boost working?

Why isn't my Bumble Boost working? I don't see anyone in my Beeline.

You may not have anything to see in your Beeline — yet! After signing up for Boost, your admirers will start populating in real-time. Keep in mind that your Beeline will constantly be updating with your admirers based on your search criteria.

Why isn't my Bumble Boost working? It's asking me to pay again.

Bumble Boost subscriptions are profile-specific. If you've deleted your account and created a new one, your Boost subscription will not automatically transfer over to the new profile. Don't worry — our team can take care of this for you! Just reach out to the Support team by clicking on the “Feedback” button in your “Settings” menu.

Why isn't my Bumble Boost working? Where are my expired connections?

When you subscribe to Bumble Boost, you'll be able to rematch with your last five expired matches as well as any new expiring connections.

Are there any rules?

How large can my photos be, and what types of files can I upload?

We accept JPEG and PNG files. The file size limit is 128MB for photos, and their dimension must be at least 200 x 200 pixels.

Are there any rules?

What are Payment settings?

Payment settings allow you to manage your payment method and Auto Top-up, check your credit balance, add credits and manage your Chappy Premium. Payment methods can include credit card, PayPal, Google Wallet and your mobile phone bill. Go to your profile page to open Settings, select Account Preferences and then Payment settings.

I've forgotten my password. What do I do?

If you've forgotten your password, just open the app, select Sign in on the home page, then tap on Forgot password? and follow the instructions to reset your password.

Why do I need to confirm some of my information when I try to log in?

If we call you then you'll be prompted to enter a number into a field on your screen; simply enter the last four digits of the number we're calling you from.
If we ask you to confirm your email address or phone number please do so. You don't need to have access to your email address or phone number as you only need to enter it.
If we're asking for your password but you do not remember it, just click on the 'Forgot Password' button and follow the instructions sent to your email.

If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.

How much does it cost?

Chappy is completely free to join! Joining lets you create a profile, upload photos, find new people in your area and chat to new people every day. If you want to get even more from your Chappy experience, you can boost your profile and meet even more people using our premium features, including Chappy Premium and our 'Spotlight' service.

Why am I getting the message 'Invalid phone number' when trying to verify my phone?

First please make sure that you are entering the correct phone number and country code. If you are still unable to verify your phone number, please contact our Customer Care Team and we will look into it for you.

How can I buy Chappy Premium through SMS?

To buy Chappy Premium via SMS, tap the Chappy Premium icon on your profile page, choose the payment method Mobile phone bill and the correct package will already be selected. You can cancel your subscription at any time by following the instructions in your activation or renewal text message. Just send us a message and our Customer Care team will be happy to help should you need any assistance.

How can I report a stolen photo?

If your photo is being used without your consent and you’re not a Chappy member, please contact us and send us a link to the account that is using your photo.

What are Payment settings?

Payment settings allow you to manage your payment method, Auto Top-up, check your credit balance, add credits and manage your Chappy Premium. Payment methods can include Credit Card, PayPal and your Mobile Phone Bill. Tap on Settings on your profile page and then select 'Payment settings'.

How can I change my gender?

Please go to your settings and click on the pencil icon next to 'Your basic info', select your correct gender and click 'Save' to confirm. Note that you can only change it once.

How can I change my profile photo?

To change your profile photo, follow these steps:

1. Start by going to your profile

2. Click on "Edit Profile"

3. Drag any of your photos to the first position in the profile preview. Everyone will now see this photo first!

Why does no one answer my messages?

If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.

Additionally, don't forget to add pictures of yourself of the best possible quality.

What is Bumble Bizz?

Bumble is the first app of its kind to bring dating, friend-finding, and career-building into a single social networking platform. Bumble Bizz is the place to find positive and empowering professional connections. From an internship to a mentor, or even your next business partner, expand your professional network with a swipe!

To access Bumble Bizz, follow these steps:

New Users

On the ‘Choose a mode to get started’ screen, select Bizz
Set up your Bizz profile

Existing Users

Mobile App:

Tap the grey silhouette in the bottom left corner
Tap the gear icon in the top left corner to go to your settings
From your settings, tap ‘Choose mode’ and select Bizz from the options menu to create your Bizz profile
To switch between modes, repeat these steps

Bumble Web:

Click your profile photo in the upper left-hand corner of the screen
Click ‘Settings’
Click ‘Choose mode’ to select Bizz

How can I buy credits on the iPhone app?

Credits are used to activate some of our great premium services on Chappy. You can purchase credits by tapping the credits balance on your profile page. Once you've done this, select your preferred method of payment, the amount of credits you would like and follow the instructions on the screen.

How can I buy Chappy Premium on the Chappy Mobile website?

Go to your profile page and select Chappy Premium, then follow the instructions on screen.

I've forgotten my password. What do I do?

We’ve all forgotten a password or two, but don’t worry, it’s easily solved. Open your Chappy app and go to the ‘Sign in’ screen, then tap ‘Forgot password?’.

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Can I add another log in method to my account?

We have now made it easier for you to log back into your Bumble account by giving you the ability to add multiple log-in methods. Not only does this mean you don’t have to remember what you used to originally create your account, but it will also add an additional layer of security in case one of your methods is ever compromised (e.g. your Facebook account). All you need to do to add a new login method is:

Head into your settings and scroll down to ‘login methods’
Select the option to add your Facebook, phone number, or Apple ID
Once you’ve added an additional method you can maintain multiple login options or delete all but the one you wish to use

For existing Bumble users, we’ll remind you of the option to add additional log in methods when you log out for the first time to make it easier to log back into your account.

New users, you can take care of adding an additional log in method when you’re creating your profile so you never have to worry about being unable to access your account!

How can I turn off Auto-Top up for credits?

If you want turn off Auto-Top up for your credits, do the following:

Open your profile page
Go to Settings
Open Account preferences
Go to Payment settings and turn the Auto-Top up off.

How can I turn off Auto-Top up for credits?

If you want turn off Auto-Top up for your credits just do the following:

Open your profile page
Go to Settings
Open Payment settings and turn the Auto-Top up off

How does Chappy work?

Chappy is designed to be as intuitive as possible, but don't worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

People Nearby is the section where you can browse users in your city or region.

Chappy is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Chappy Premium.

Enjoy using Chappy!

How can I cancel my Bumble Boost subscription through iTunes?

If you would like to cancel your Bumble Boost subscription, follow these steps:

Go to Settings on your iPhone or iPad and select iTunes Store and App Store.
Tap on your Apple ID at the top of the screen.
Tap on View Apple ID. You might need to sign in or use Touch ID.
Tap on Subscriptions.
Tap on the subscription that you want to manage. (If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID.)
Use the options to manage your subscription. You can choose a different subscription offering, or click on "Cancel Subscription" to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

How can I sign out?

So you want to sign out? Old school, we respect that. It’s easy to do:

Open your profile page
Tap on Settings and Account
Tap on Sign out

If you can’t see any of those options, it just means you need to create a password first so that you can get back in later. Tap Get password to set one up, and you’ll be able to sign out as soon as you’re done.

What is Bumble Web?

We aren’t saying you should swipe through the Hive from your desktop at work but we are saying that Bumble Web lets you log in or create an account right from your browser.

Bumble Web has many of the same features as the app, offering another way for you to stay connected to your matches in the Hive. You can view a breakdown of the available features here.

To access Bumble Web:

Go to bumble.com
Log in or create an account using your Facebook or phone number
Start swiping

To switch modes on Bumble Web:

Click your profile photo in the upper left-hand corner of the screen
Click ‘Settings’
Click ‘Choose mode’ to select the mode you want to use

I didn't get a confirmation email after I registered. What do I do?

Check Chappy's email confirmation page to check you entered the right email address or correct it if it’s wrong. If that doesn't work, check your email account’s spam folder in case our confirmation email ended up there by mistake. If you find the email in your spam folder, remember to mark it as ‘Not spam’.

You can also sign in to Chappy using Facebook Connect, Google, Yahoo or MSN.

What is the Crush feature?

Sending a Crush means that you can let other users know how much you like them by clicking the next to their photo in Encounters.

How can I sign out?

So you want to sign out? Old school, we respect that. It’s easy to do:

Open your profile page
Tap on Settings and Account
Tap on Sign out

How can I change my password?

Please open your profile and go to your settings in the top right corner and click on the pencil icon next to the section 'Your account'. Enter the new password, click on 'Save' and you will have to type in your current password and click 'Save' to confirm this.

How can I use Spotlight?

Where can I see people that I bumped into?

Just open People Nearby and you'll see everyone that you've bumped into among the first results. You'll recognise them by a little pin on their photo.

What do the coloured dots next to a users name mean?

Do I have to pay for Bumble or is it free?

Bumble is free, and always will be!

We have a few optional premium features to enhance your Bumble experience, such as Bumble Boost and Bumble Coins. Bumble Boost unlocks features such as, seeing users who have already swiped right on your profile, re-matching with expired connections, and extending your matches for an additional 24 hours.

With Bumble Coins you can send Super Swipes to make a bold first impression, and activate Spotlight to maximize your profile views.

How can I send photos in chat?

If you would like to send a photo in chat to someone please follow the instructions below

Tap on the Camera icon inside your conversation
Choose where you would like to source your photo
Select the photo you wish to send
Tap on 'Send'

How can I delete a connection?

To delete a Message, Match, Visitor or Favourite, please open your connections menu and swipe from right to left on the person you wish to delete.

Why is my verification photo rejected?

If your verification photo is rejected it might be due to the following reasons:

Your face is not clearly visible.
The entire gesture is not shown in the photo you take.
The photo is too dark, too light or too blurry.
The gesture doesn't match the gesture we showed you in our example.

Please contact our Customer Care Team if you are unable to pass the photo verification and none of the above reasons apply.

Why am I getting the message 'Invalid phone number' when trying to verify my phone?

How much does it cost?

How do I cancel my Chappy Premium subscription?

To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap Unsubscribe.

If you subscribed via credit card or PayPal, go to your profile page to open Settings, tap on Account Preferences, select Payment settings and deactivate your subscription in the Chappy Premium section.

To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.

What does the blue or white tick next to a username mean?

The blue tick on a white background indicates that the person has verified their profile with at least two verification methods. If a user has a white tick on a blue background next to their name, this user has verified their profile with a photo and at least one other method.

How much does it cost?

How can I increase my daily contact limit?

We understand you may want to contact more Chappy users a day, so it's possible to extend your daily contact limit.

To increase your limit by more contacts a day, permanently, get Verified Status on your profile. Or if you want to increase your limit even more, you can use credits to chat to further people for the next 24 hours.

How can I change my date of birth?

Please go to your settings and click on the pencil icon next to 'Your basic info', enter your correct date of birth and click 'Save' to confirm. Note that you can only change it once.

If you have issues changing your date of birth please contact us via this link and send us your date of birth.

How can I delete a photo?

To remove a photo from your profile on the mobile app, follow these steps:

Start by going to your profile
Click on "Edit Profile"
Click on the "X" at the bottom of the photo and that photo will be deleted.

To remove a photo from your profile on Bumble Web, follow these steps:

Click your profile image in the upper left-hand corner
Tap the "X" on the top right-hand corner

Why does no one answer my messages?

If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.

Additionally, don't forget to add pictures of yourself of the best possible quality.

Why does no one answer my messages?

If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.

Additionally, don't forget to add pictures of yourself of the best possible quality.

What if I have any payment issues?

Please contact our Customer Care team if you have any enquiries relating to payment issues. To do this, just open your profile page, go to Settings and select Feedback.

How large can my photos be, and what types of files can I upload?

We accept JPEG and PNG files. The file size limit is 128MB for photos, and their dimension must be at least 200 x 200 pixels.

Consent on Bumble and IRL

Consent is required at all times. Everyone on Bumble is expected to discuss and respect boundaries. This includes never making assumptions about what someone is comfortable with.

On Bumble, we have a zero tolerance policy for unsolicited lewd photos. If your match hasn’t given clear consent by saying they want a nude photo (or anything that could be perceived as sexual content), don’t send it. Period. If you receive a photo you didn’t consent to, you can report it at any time.

In healthy partnerships, it’s important to both listen to the other person(s) and read their non-verbal queues. If they seem uncomfortable, unsure, or unable to consent, stop and don’t pursue anything further. Furthermore, remember that consent can always be withdrawn at any time.

If something happens on the app, via text, or in person, know that the entire Hive cares about you and wants to make sure you’re supported. Please know that you can get in touch with us and reach out to a resource in your area.

How large can my photos be, and what types of files can I upload?

We accept JPEG and PNG files. The file size limit is 128MB for photos, and their dimension must be at least 200 x 200 pixels.

What does 'Spotlight' mean?

Spotlight gets you seen instantly, as it promotes your photo so everyone in your area can see you. Click on 'Get more visits' on the bottom left on the page and follow the instructions.

How can I use Spotlight?

How can I manage my Privacy?

You can manage your privacy by following these steps:

Open your profile page
Go to Settings
Tap on Privacy

My language is not there. Why?

We have decided to limit the number of languages we ask people to help us translate to for the time being, since this is simply a beta version of the platform. However, stay tuned because we will soon add many more languages, so chances are yours will be one of them!

What is 'Request a Selfie' and how does it work?

'Request a Selfie' is a new feature on Chappy, which adds an extra layer of security for our users. Female users can now request a selfie from male users, so that they know who they are talking to!

When the male user initiates a chat with a female user, she will have the option to request a selfie. This request will show up in the conversation, and the male user will be directed to take a photo.

Male users need to ensure that they have allowed access to their webcam or phone camera. The selfie is only visible to the user that has requested it, and is not added to the male user's profile.

How can I sign out?

So you want to sign out? Old school, we respect that. It’s easy to do:

Open your profile page
Tap on Settings and Account
Tap on Sign out

Are there any rules?

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

How can I cancel my Bumble Boost subscription through Google Play?

If you've subscribed to Bumble Boost through Google Play and want to cancel your subscription, follow these steps:

Open Google Play store
Go to "Account" under the Play store menu
Tap on "Subscriptions" and you will see your active app subscriptions.
Tap on your Bumble subscription and then click "Cancel"

How do I cancel my Chappy Premium subscription?

To cancel your Chappy Premium subscription made via iTunes, go to the settings of your iPhone, choose 'iTunes & App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Chappy Premium screen turn off Auto Renew.

If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings. To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.

How can I change my search criteria?

Open People Nearby . Once there, tap on the filter icon in the top right corner . Select what kind of people you're looking to meet and tap on a tick to apply your preferences. That's it!

How can I change my location?

If your location services are switched on for the browser you are using to log in, then your location is automatically determined by your GPS and cannot be changed.

However if the location services are switched off for this browser, you can change your location manually. Just go to your profile page, tap on Edit profile, scroll down to location, tap on it and enter a new one. Don't forget to tap on Save to apply the changes.

How can I send photos in chat?

If you would like to send a photo in chat to someone please follow the instructions below

Tap on the Camera icon inside your conversation
Choose where you would like to source your photo
Select the photo you wish to send
Tap on 'Send'

How do I connect my Spotify account to my profile?

To connect your Spotify account to add top artists to your Bumble profile:

Tap the grey Person Icon in the bottom left corner of your screen
Tap the Pencil Icon in the circular photo in the center of the screen to open the profile editor
Scroll down under Linked Accounts
Tap the green bar that says Connect your Spotify
You will be prompted to enter your login credentials for Spotify, tap Log in
If you are already logged in, you will be prompted to accept the Terms & Conditions of use.

If you don’t want all of your top artists to appear (though don’t you want to know if your match shares the same guilty pleasure tastes as you?), tap Hide artist under the circular artist photo.

How can I change my password?

How does video chat work?

If you want to video chat with another user simply open the conversation and click on the video icon on the top right corner. Bear in mind that you need to have had a conversation with the user to be able to video chat with them.

How can I send photos in chat?

If you would like to send a photo in chat to someone please follow the instructions below

Tap on the Camera icon inside your conversation
Choose where you would like to source your photo
Select the photo you wish to send
Tap on 'Send'

How can I verify my profile?

Want to verify your profile? Here’s how:

1. Tap the verify button, either in your profile or on another person’s badge.

2. You'll be prompted with an example of one of a hundred random photo poses by Bumble. Take a selfie mimicking that pose and send it to the Bumble administrators using the simple step-by-step verification process outlined in-app.

3. All photos are reviewed by a real person on Bumble’s team!

4. In a few minutes, you'll receive a confirmation or rejection of your verification.

5. Happy swiping!

I've forgotten my password. What do I do?

Just click on the link Forgot Password? on the Sign In page and follow the simple instructions to reset it.

Why do I need to confirm some of my information when I try to log in?

If we call you then you'll be prompted to enter a number into a field on your screen; simply enter the last four digits of the number we're calling you from.
If we ask you to confirm your email address or phone number please do so. You don't need to have access to your email address or phone number as you only need to enter it.
If we're asking for your password but you do not remember it, just click on the 'Forgot Password' button and follow the instructions sent to your email.

If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.

How can I delete a connection?

To delete a Message, Match, Visitor or Favourite, please follow the instructions below:

Open your connections menu
Tap and hold on the connection you wish to delete
Once the menu appears, tap on Delete

How can I change my location?

In your profile, just click on next to your current location and either enter a new one or select one from the dropdown menu.

If you cannot see the when trying to change your location it is because of one of these reasons:

You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.
You don't use the app and your browser's location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.

Contact our Customer Care Team if you have issues with your location when using the mobile app.

What does the blue or white tick next to a username mean?

Why am I being asked to add a social network account when I try to log in?

No need to worry! If you need to add a social network account to your profile again we just want to ensure that you're the real owner of the profile. You only need to re-verify with a method you've already linked to your profile in the past. If you experience issues with this just contact our Customer Care Team and we will help you.

Can I get an expired match back?

Expired matches will appear in the app again, so don't worry - you'll get another chance to match with them. We believe in second chances!

You can also Rematch with expired connections instantly with a subscription to Bumble Boost.

Your expired matches will be shown in your Match queue, and are displayed in silver circles. To rematch with any of these just tap their circle, and then choose Rematch!

Keep in mind that you'll only see expired matches where you didn't send your first message in time. If it was the other person's turn and they didn't send their message, it's up to them to Rematch.

What is a Gift and how can I send one?

Gifts are virtual presents that you can send to someone to show that you like them. The gift appears on the user's Profile page and we have a wide selection of cool gifts you can choose from. If you want to send a gift, simply go to the user's profile page, scroll down to the section 'Gifts', tap on it and choose the gift you wish to send. You can select if you only want it to be visible for the user only and type a message. Please note that you need credits to send gifts to another user. If you don't have credits just tap on 'Send a gift' and it will lead you to the payment section.

How big can photos be and what types of files do you accept?

We accept JPG, PNG, AVI and MPEG files and the file size limit is 128MB for photos and their dimension must be at least 200 x 200 pixels.

How can I buy Chappy Premium on the Android app?

Go to your profile page, select Chappy Premium and then follow the instructions on screen.

What is Invisible mode?

How do I cancel my Chappy Premium subscription?

Open your profile and click on the cog icon in the top right corner. Then, scroll down to the Payment Settings section and click on Unsubscribe. Your subscription will be cancelled at the end of the last payment period that you purchased.

To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS, or any subscription renewal SMS.

Please contact our Customer Care Team if you need help with your subscription.

How can I appear more often in Encounters?

The more your photo is shown in Encounters, the more you’ll get seen by people who want to meet you. Go to your Popularity page, select Extra shows , choose a payment method and follow the instructions.

Sexual Health

Everyone on Bumble who engages in sexual activity is encouraged to practice safe sex and take precautions to protect themselves.

Because not all STIs (sexually transmitted infections) have visible or tangible symptoms, it’s important to never make assumptions about anyone’s status--including your own. Be sure (1) to get tested on a regular basis and (2) to communicate about sexual health with your matches.

What is Chappy Premium?

If you're interested in Chappy Premium and you're using a Apple device, follow the instructions below:

Go to your profile
Tap on Chappy Premium
Choose your preferred price plan and a notification will prompt you to finalise your purchase.

If you continue, the costs will automatically be charged to your iTunes account.

What is Chappy Premium?

Chappy Premium helps you to meet people faster. By subscribing to Chappy Premium, you can take full advantage of all the extra features on offer such as access to your 'Liked You' folder, chat with popular users and much more!

What is 'Request a Selfie' and how does it work?

'Request a Selfie' is a new feature on Chappy, which adds an extra layer of security for our users. Female users can now request a selfie from male users, so that they know who they are talking to!

Male users need to ensure that they have allowed access to their webcam or phone camera. The selfie is only visible to the user that has requested it, and is not added to the male user's profile.

What are the words I see in-between curly brackets, like {{gift}}?

Some translations contain bits of code such as {{gift}} that don't have to be translated. Just translate the rest of the sentence, and add these bits of code in a way that makes sense within the sentence. The system will automatically pull the correct translation of {{gift}} to add it to your sentence. Make sure you don't forget any bits of coding, or the system won't let you save your translation.

What is 'Request a Selfie' and how does it work?

'Request a Selfie' is a new feature on Chappy, which adds an extra layer of security for our users. Female users can now request a selfie from male users, so that they know who they are talking to!

Male users need to ensure that they have allowed access to their webcam or phone camera. The selfie is only visible to the user that has requested it, and is not added to the male user's profile.

How much does it cost?

Chappy is completely free to join! This lets you create a profile, upload photos and videos of you, look for new people in your area and chat to new people every day. If you want to get even more from your Chappy experience, you can use our premium features to get attention and meet more people. Just click on the features that interest you, such as Rise Up , Spotlight or Chappy Premium to see terms and costs.

I'm having trouble buying Chappy Premium. What do I do?

Please contact our Customer Care team if you're having trouble buying Chappy Premium. To do this, just open your profile page, go to Settings and select Feedback.

How can I cancel Bumble Boost if I bought it with my credit card?

If you're an Android user and have subscribed to Bumble Boost using your credit card, follow these steps to cancel:

Tap the menu icon at the top left of the app
Tap on the Bumble Boost section just underneath your profile photo
Choose "Manage your subscription", shown in light gray text underneath your expiry date
Use the option on-screen to cancel

If you’ve subscribed using your credit card (or PayPal) on Bumble Web, follow these steps to cancel:

Click your profile photo in the upper left of the screen
Choose “Manage your Boost”
Click “Unsubscribe” beneath the summary of your Boost subscription in the middle of the screen

In both cases, you'll still be able to use your subscription until its expiration date!

How can I change my password?

How do I connect my Instagram account to my profile?

To connect your Instagram feed to your Bumble profile:

Tap the grey Person Icon in the bottom left corner of your screen
Tap the Pencil Icon in the circular photo in the center of the screen to open the profile editor
Scroll down under Linked Accounts
Tap the red bar that says Connect Your Instagram
You will be prompted to enter your login credentials for Instagram, tap Log In

How can I reactivate my deleted profile?

First thing’s first: welcome back!

If you deleted your profile less than 30 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.

If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?

What if I have any payment issues?

If you have any enquiries relating to payment issues just send us a message and our Customer Care team will be happy to help.

How can I change my password?

How can I add someone to my Favourites?

You can mark someone as a Favourite by tapping the star icon next to their name in the Connections folder. Once the star fills with colour, the user is a favourite.

How can I buy credits on the Android app?

Go to your profile page, select Credits and then follow the instructions on screen.

You can use Chappy credits to use our 'Spotlight' service, get extra shows in Encounters, rate more photos in Encounters or increase your daily contact limit.

Can I remove the watermark from my photo?

Unfortunately it is not possible to remove the watermark from your photo.

How does video chat work?

Why has my photo been moderated?

If your photo has been moderated it will most likely be due to one of the following reasons:

You uploaded an erotic photo.
You have uploaded a photo showing people under the age of 18.
Your face is not visible enough for our preview window and thumbnail images. This will be due to the photo being too small, the image quality not being high enough or your face being difficult to see due to too many filters.
Your photo contains a watermark.
Your photo contains text.
You have uploaded a photo of famous people.

You can read more about our guidelines here: Guidelines

Why has my photo been moderated?

If your photo has been moderated it will most likely be due to one of the following reasons:

You uploaded an erotic photo.
You have uploaded a photo showing people under the age of 18.
Your face is not visible enough for our preview window and thumbnail images. This will be due to the photo being too small, the image quality not being high enough or your face being difficult to see due to too many filters.
Your photo contains a watermark.
Your photo contains text.
You have uploaded a photo of famous people.

You can read more about our guidelines here: Guidelines

How can I change my location?

Your location is generated automatically by the GPS receiver on your device, so it cannot be altered, however you can choose whether to show your distance or not in Settings.

How can I increase my daily contact limit?

We understand you may want to contact more Chappy users a day, so it's possible to extend your daily contact limit.

Is your app only for heterosexuals?

Bumble is for everyone! The app was originally designed to disrupt traditional gender roles in heteronormative dating, but we have since expanded to same-sex dating as well. On Bumble, women make the first move. In same-sex matches, either person is encouraged to make the first move. The other person has 24 hours to respond, or the connection expires. By prompting our users to be bold and make the first move, 2.9 billion messages have been sent!

What does the blue or white tick next to a username mean?

Why am I being asked to add a social network account when I try to log in?

How can I increase my daily contact limit?

We understand you may want to contact more Chappy users a day, so it's possible to extend your daily contact limit.

How can I manage my notifications?

Please follow the instructions below to change the notification settings for the app.

Open your profile page
Tap on 'Settings'
Tap on 'Notifications'
Tap on the section you wish to edit and switch notification on or off accordingly

Why do I have to show my school or job information?

One of the most important aspects of the Bumble experience is that our users provide reliable information on their profiles.

Job and education information provide you with a deeper understanding of who you’re swiping on and who’s swiping on you. Pulling this information from your Facebook profile means these details are more likely to be authentic and reliable.

If you don’t want to show your school or job information for privacy reasons, you can select an old occupation and/or school, change your Facebook information to be less specific, or delete these details from your Facebook profile.

Alternatively, you can deny Bumble access to your work and education information during the account creation process.

How can I increase my daily contact limit?

We understand that sometimes you might want to contact more Chappy users a day, so there are a couple of options that will let you extend your daily contact limit.

To increase your limit by more contacts a day, permanently, you can get Verified Status on your Profile Page. If you want to increase your limit further, and chat to even more new people, you’ll need to buy Chappy credits. These will let you chat with additional people.

Are there any rules?

Only a few! Please, check our Guidelines and Terms and Conditions to make sure you play safely and responsibly!

How can I cancel my Chappy Premium subscription made via iTunes?

What is a Bundle pack?

When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!

Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.

I don't want to receive emails when new translations are needed. What do I do?

You can manage your notification settings in your translator profile. You can choose how often you want us to email you about new translations, or even decide you don't want to receive any notifications.

How can I unfavorite someone?

How can I add interests to my profile?

To add interests to your profile, please follow the instructions below:

1. Open your profile page
2. Tap the icon in the top right corner to edit your profile
3. Scroll down to 'Interests' and tap on 'Add your interests'

I'm not happy with my Bumble Boost subscription. How can I get a refund?

As stated in our Terms and Conditions, any purchases made in the Bumble app are non-refundable.

Feel free to read more about our Terms and Conditions here: http://bumble.com/terms

What does the blue cross on somebody's profile mean?

If you see a blue cross icon on someone's photo, it means that you have already said 'No' to that person on Encounters.

Why has my photo been moderated?

If your photo has been moderated it will most likely be due to one of the following reasons:

You uploaded an erotic photo.
You have uploaded a photo showing people under the age of 18.
Your face is not visible enough for our preview window and thumbnail images. This will be due to the photo being too small, the image quality not being high enough or your face being difficult to see due to too many filters.
Your photo contains a watermark.
Your photo contains text.
You have uploaded a photo of famous people.

You can read more about our guidelines here: Guidelines

What is a Gift and how can I send one?

How can I change my name?

Please go to your settings and click on the pencil icon next to 'Your basic info'. Enter a new name and click 'Save' to confirm the change.

What is a Gift and how can I send one?

What is Invisible mode?

Invisible mode is a premium feature that lets you browse Chappy without anyone knowing who you are.

To enable it go to your profile page to open Settings, tap on Account Preferences and select Invisible mode. Please note that you need to activate Chappy Premium to use this feature.

Why am I getting the message 'Invalid phone number' when trying to verify my phone?

How can I contact customer support?

If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!

How can I contact customer support?

If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!

What is 'Credits from friends'?

The feature 'Credits from friends' helps you get credits by inviting your friends to join Chappy. As soon as you have invited your friends simply tap on the 'Collect' button next to your friend's name and collect your credits.

What does Chappy Premium include?

Chappy Premium helps you to meet people faster. By subscribing to Chappy Premium you can take full advantage of all the extra features on offer including Invisible Mode, Undoing your last vote and many more. To enjoy the Chappy Premium experience just click on the icon 'Activate' shown on your Chappy profile and follow the instructions. To manage your subscription please see 'Payment Settings'.

How can I see who visited my profile?

To see who visited your profile and when, follow these instructions:

Go to your Connections tab
Tap the drop down menu at the top and select Visits

What is a gift and how can I send one?

You can send a gift to someone to show that you like them. To do it, just go to their profile page and click 'Grab his/her attention with a gift!'. Alternatively, you can do it directly from Chat by clicking on the gift icon . Choose from the gifts available and make someone’s day! You can also make sure "Private?" box is ticked to have your gift hidden from everyone apart from the person who received it.

Can I use multiple Bumble modes?

Yes, you can use more than one Bumble mode at a time and maintain separate profiles for each mode.

To switch between modes follow these steps:

Head into your settings and tap ‘Choose Mode.’
Once you have selected your mode of preference, you can now search for new connections in your encounter screen.

No matter what mode you are in, you can now see all your matches in your match queue. Bizz and BFF connections will show a label on the user in your match queue to help identify which mode you made this connection in.

How can I send a photo via chat?

If you would like to send a photo to another user, simply click the camera icon in Chat. Select either a photo which you sent already in the past or go to 'Add photos' and choose a new picture.

I'm having trouble buying Chappy Premium. What do I do?

Please contact our Customer Care Team if you have any trouble buying Chappy Premium. They'll be happy to help.

How can I only see verified users?

On Bumble we hope to connect you with amazing bees, not questionable catfish, so we’ve implemented a feature that allows you to only view verified profiles in your swipe deck.

As long as you’ve verified your own profile you can follow these steps to filter for only verified users:

On the mobile app:

Tap on the person silhouette at the bottom left of the screen
Tap the grey gear in the upper left-hand corner of the screen
Tap “Set advanced (Date) (BFF) (Bizz) filters”
Select “Verified profiles only”

On Bumble Web:

Click on your Profile Photo located in the upper left-hand corner of the screen
Click Settings
Scroll down to Advanced Filters and click
Select “Verified profiles only”

Remember: You can always ask a non-verified user to get verified! Learn more here.

What if I have any payment issues?

Please contact our Customer Care team if you have any enquiries relating to payment issues. To do this, just open your profile page, go to Settings and select Feedback.

How can I edit my work or education information?

If you want to change your work or education information on your profile you have to change it on Facebook first. After you amended it on Facebook simply go back to your Chappy profile and update your work and education section.

How can I change 'I'm here to'?

To change your 'I'm here to...' message, open your profile page, go to Settings and then to Filter. Select if you want to Make new friends, Chat or Date and tap on Save in the top right corner to apply changes.

How do I store my Chappy app on my Android's SD card?

To store your Chappy app on your Android's SD card:

1.Go to your Android's settings and open your application manager
2.Tap Chappy
3.Tap Move to SD card

Note: This feature is only available for Gingerbread Androids.

What are stickers?

You can add funny stickers to your messages in Chat by clicking on the smiley icon on the bottom of the conversation box. You can choose between a number of sticker packs and once you purchase one it becomes available to you for an unlimited period of time.

Most of the sticker packs cost 250 credits; however, there are some stickers that require active Chappy Premium instead.

Why has my photo been moderated?

If your photo has been moderated it will most likely be due to one of the following reasons:

You uploaded an erotic photo.
You have uploaded a photo showing people under the age of 18.
Your face is not visible enough for our preview window and thumbnail images. This will be due to the photo being too small, the image quality not being high enough or your face being difficult to see due to too many filters.
Your photo contains a watermark.
Your photo contains text.
You have uploaded a photo of famous people.

You can read more about our guidelines here: Guidelines

What do the coloured dots next to a users name mean?

What does the blue cross on somebody's profile mean?

If you see a blue cross icon on someone's photo, it means that you have already said 'No' to that person on Encounters.

How can I see who visited my profile?

To see who visited your profile and when, follow these instructions:

Go to your Connections tab
Tap the drop down menu at the top and select Visits

What are notification settings?

In your notification settings you can choose which email notifications you'd like to receive from Chappy.

How can I undo my last vote?

Simply tap the undo arrow icon in the upper left corner after you have voted for this user (i.e. in the next user's profile). Please note that you will need to have Chappy Premium enabled to access this feature! If you don't have Chappy Premium yet you will be redirected to the payment section. Also, you cannot undo Yes votes or two No votes in a row.

How can I add my interests?

Your interests are all the little things you like – favorite bands, movies, holiday destinations, sports and many other things. You can also check out other people’s interests on their profiles, and see if they’re into the same things as you. To add interests, just visit your profile and either select interests from the available categories or add your own (these will need to be approved before they appear on your profile, so please don’t write anything offensive).

Why am I being asked to add a social network account when I try to log in?

Am I penalized for deleting and recreating my profile?

If you've deleted and recreated several Bumble profiles in succession we do not show your account less or 'shadow ban' you from the platform. However, we have found that users who create multiple accounts in a short time (e.g. making five profiles in the span of two months) tend to have fewer matches.

This occurs as users are less likely to swipe right on a profile they’ve seen multiple times. Coming across the same profile frequently can cause users to think they are experiencing a technical issue or suspect that your profile may be spam--which often leads to a left swipe and a negative experience for everyone.

If you need to take a break from Bumble we strongly recommend using the Snooze feature which allows you to step away without deleting your profile. You can learn more about Snooze here.

If you’re having a hard time making connections with your existing profile, be sure you’re using all the fantastic features available to you in the Hive such as adding Badges and Profile Prompts and check out our blog The Buzz for some pro tips.

Please note: Per our Terms & Conditions we reserve the right at our sole discretion to terminate or suspend any account at any time without liability and without the need to give prior notice.

What is the Beeline?

Ever since we were kids pulling petals off flowers chanting, “They love me, they love me not,” dating has been a guessing game. While the mystery can be fun, sometimes you just want to have the answers--that’s why we made the Beeline. Your Beeline fills with users who’ve swiped to the right on you but who you haven’t swiped on just yet, we call these folks admirers. Because your admirers have already made their interest known, there's no guess work needed.

Bumble Boost subscribers are able to not only view the Beeline and swipe on their admirers but they’re also able to apply their filters to their Beeline for a more curated experience. If you aren’t subscribed to Boost you will still see the Beeline though you will not be able to view your admirers.

You can view your Beeline by following these steps:

Tap on the grey chat bubble in the upper right-hand corner of the screen
Locate the green circle to the left of your Match Queue (Note: Sometimes the Beeline will be empty so you may not always see this)
Tap the green circle to view your admirers or sign up for Bumble Boost

What are my Favourites and how can I access them?

Favourites are all those people who favourited you, as well as those who you marked as your favourite. Please note that you would need to activate Chappy Premium to access this folder.

What is Rise Up?

Rise Up is a great way to get noticed. It puts your profile at the top of search results for people in your area and when you're in first place you’ll get more views and messages.

You can activate it by selecting Rise Up on your Popularity page.

How can I undo my last vote?

What are filters and advanced filters?

Filters are a feature on Bumble which helps you curate the users who appear in your Swipe Deck.

The filters for who you’re interested in connecting with (available in Date and Bizz), age, and (in many regions) distance are chosen when you create your account and can be changed at any time. Once you’ve indicated those initial preferences you have the option to set additional Advanced Filters.

Everyone can set up to two Advanced Filters while Bumble Boost subscribers are able to choose an unlimited number of Advanced Filters. It’s important to note that you can only select a filter if you’ve self-identified in that category (e.g. if you haven’t indicated your personal stance on smoking you cannot filter for non-smokers).

Not looking for the same thing in a friend as you are for a date? Don’t sweat it! Each of our three modes, Date, BFF, and Bizz, has unique filter options so no matter the mode you’re able to find the connections you’re looking for.

To set up Advanced Filters follow these steps:

On the mobile app:

Head into your swipe queue and tap on the icon located in the top right hand corner
Scroll down to ‘Filters’ and tap ‘Set advanced filters.’
From there you can choose the filters you’re interested in applying

On Bumble Web:

Click on your Profile Photo located in the upper left-hand corner of the screen
Click Settings
Scroll down to Advanced Filters and click

Remember: The more filters you apply the more limited the number of users you see in your Swipe Deck and (for Boost subscribers) Beeline. If you feel like things seem a little quiet in your part of the Hive try toggling your filters to allow more folks to appear for you to swipe on.

How can I change my email address?

Please go to your settings and click on the pencil icon next to the section 'Your account'. Enter your new email address, click 'Save' and you will be asked to enter your current password to confirm this.

What is a Bundle pack?

When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!

Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.

What is a Bundle pack?

When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!

Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.

How can I change 'I'm here to'?

How can I undo my last vote?

After voting No for someone in Encounters, just click on that person's photo in the top right corner of the screen (it will have a on it). Please note, that you cannot use undo twice in a row and you cannot use it for your Yes votes.

What is Invisible mode?

What is 'Credits from friends'?

How do I uninstall Chappy from my phone or tablet?

Android

To uninstall the Chappy app from your Android:

1. Go to your Android's settings and open your application manager
2. Tap Chappy
3. Tap Uninstall

To reinstall the Chappy app for Android, download it again from the Google Play Store.

iPhone and iPad

To uninstall the Chappy app from your iPhone or iPad:

1. Press and hold the app icon
2. Tap the x that appears
3. Tap Delete to confirm

To reinstall the Chappy app for your iPhone or iPad, download it from the iTunes App Store.

What does online status mean and where can I turn it off/on?

Simply hover over the dot which you can find in front of the user's name on their profile and it will indicate when the user has been online last.

You can turn your online status on or off by going to your profile settings and select 'Yes' or 'No' in the section 'Show my online status'.

What are Payment settings?

What are my Favourites and how can I access them?

Favourites are all those people who favourited you, as well as those who you marked as your favourite. Please note that you would need to activate Chappy Premium to access this folder.

Can I stop receiving email notifications?

Of course! You can turn off any notifications you don't want to receive (not including some standard company emails).

To manage the notifications you receive, just open your profile page , tap on 'Settings' and open 'Account preferences'. In the Notifications section, you will be able to select what notifications you want to recieve and via what method.

How do I use Video Chat?

To start a Video Chat with one of your matches, in the app and on Bumble Web, tap on the grey video camera icon in the upper right-hand corner of the chat screen. Your match will be notified of the call and can accept or decline the invite. If they miss your call they’ll receive an automated message letting them know you rang to make getting back to you easier.

You can use Video Chat to make the First Move, respond to a First Move, or to get to know your matches better before meeting in person!

What is 'Credits from friends'?

How can I change my gender on my profile?

If you would like to change the gender on your profile, please do the following:

Open your profile page
Go to Settings
Tap on Basic info and apply necessary changes

Please note, you can change the gender on your profile only once.

How can I buy credits on the iPhone app?

What are Bumble Coins?

Bumble Coins is our in-app currency, which allows our users to purchase features such as SuperSwipe or Spotlight.

Spotlight is designed to advance your profile to the top of the stack to be viewable by more people instantly, while SuperSwipe lets you tell a potential match you’re confidently interested in them.

How can I change my password?

What is a Bundle pack?

When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!

Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you're not interested.

How can I change my location?

Your location is generated automatically by the GPS receiver on your device, so it cannot be altered, however you can choose whether to show your distance or not in Settings.

What photos aren't allowed?

All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. You shouldn’t post photos or videos that you don’t own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.

Why didn't I receive an email after I selected 'Forgot my password'?

First please make sure that you entered the right email address and correct it if it’s wrong. If you entered it correctly check your email account’s spam folder in case the email ended up there by mistake. If you find the email in your spam folder follow the instructions and remember to mark it as ‘Not spam’.

Contact our Customer Care Team if you have issues locating the email to retrieve your password.

Who can see my profile?

It’s entirely up to you. You can choose to show your profile to absolutely everyone, or just Chappy users. Change it any time you like in your profile settings.

How can I change my location?

Your location is generated automatically by the GPS receiver on your device, so it cannot be altered, however you can choose whether to show your distance or not in Settings.

Why am I being charged again?

If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:

To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.

If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.

To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.

If you want to turn off Auto-Top up for your credits, simply open your settings, go to your 'Payment Settings' section and turn the Auto-Top up off. If you are using an iPhone please log in via the Chappy website and go to the 'Payment settings' section to turn the Auto-Top up off.

If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.

What photos aren't allowed?

How can I buy credits?

Please tap on the credits icon on your profile page, choose one of our payment methods and then follow the on screen instructions. Remember that you can also activate Auto Top-up so that you never run out of credits!

How can I change my gender on my profile?

If you would like to change the gender on your profile, please do the following:

Open your profile page
Go to Settings
Tap on Basic info and apply necessary changes

Please note, you can change the gender on your profile only once.

How can I undo my last vote?

How can I sign out?

So you want to sign out? Old school, we respect that. Hover your mouse over your thumbnail image on the left side of your display. Click on the grey exit icon , which appears next to your thumbnail picture. There that's it! All done.

If you can't see the icon, open your settings and you'll see 'Log out' below 'Your profile'.

What is SuperSwipe?

SuperSwipe is a premium feature that lets you tell a potential match you’re confidently interested in them. Here’s how it works:

Tap the heart icon on someone's profile to let them know that they stand out. Each SuperSwipe requires a single Bumble Coin. Have a few potential matches? You can purchase as many as 20 Bumble Coins at once for immediate use in the app.
After you've got your coins, you're ready to get started!
They'll be notified that you're interested in getting to know them better.

How can I change my date of birth on my profile?

To change your date of birth, please do the following:

Open your profile page
Go to Settings
Tap on 'Basic info' and apply necessary changes

Please note, you can change the date of birth on your profile only once.

What's the difference between a match and an admirer?

Imagine it: You’re swiping along when you come across an amazing profile. You get a little excited, maybe you’re already thinking about your first move. Holding your breath you slide them to the right only for that magical Boom! Screen to appear. Because both you and this other user have swiped to the right you two are now a match.

All of your most recent matches will appear right above your messages in your Match Queue. Once a conversation gets going, they’ll move down into your messages.

Admirers are a bit different. These users have swiped to the right on your profile (because, duh, you’re awesome) but you haven’t swiped to the left or right on them yet. If you’re a Bumble Boost subscriber you can actually take a peek at your admirers in the Beeline and decide from there if you want to swipe to the left or right.

Remember: Sometimes an admirer won’t appear in your swipe deck because they don’t fit your filters (e.g. age, distance, or advanced filters like astrological sign). We recommend switching up your filters from time to time, you never know who may surprise you!

What photos aren't allowed?

How do I delete my profile?

To delete your profile, please follow the instructions below:

Open your profile page
Tap on and Account
Tap on Delete account at the bottom of the screen and follow the instructions.

Why do my location services remain on after I close the app?

We have a feature called Bumped into, which shows you users who have been in close proximity of you within the last twenty four hours. For the Bumped into feature to function, we require location services to run in the background after you close the application. Don't worry though! Unlike the regular location services, this is a low-consumption mode service, so it doesn't use all your battery up!

How can I buy credits on the Android app?

Go to your profile page, select Credits and then follow the instructions on screen.

You can use Chappy credits to use our 'Spotlight' service, get extra shows in Encounters, rate more photos in Encounters or increase your daily contact limit.

What is Spotlight?

Spotlight is our new premium feature designed to advance your profile to the top of the stack to be viewable by more people instantly. When you use two Bumble Coins to activate Spotlight, for 30 minutes we will shuffle your profile to the top without anyone knowing.

How can I change my date of birth on my profile?

To change your date of birth, please do the following:

Open your profile page
Go to Settings
Tap on 'Basic info' and apply necessary changes

Please note, you can change the date of birth on your profile only once.

How can I see who visited my profile?

Chappy has a Visitors page that lets you see who visited you and when, and links straight to their profile.

How can I change my search criteria?

Open People Nearby . Once there, tap on the filter icon in the top right corner . Select what kind of people you're looking to meet and tap on a tick to apply your preferences. That's it!

What is 'Credits from friends'?

I'm having trouble buying Chappy credits. What do I do?

Please contact our Customer Care team if you're having trouble buying credits. To do this, just open your profile page, go to Settings and select Feedback.

What are Payment settings?

In Payment settings you can manage your payment method and Auto Top-up, view your credit balance, add credits and cancel Chappy Premium. If you use a credit card or PayPal as your payment method, you can also choose to unlink it from your account. In order to access this, please open your profile, click on a cog icon in the top right corner and scroll down to Payment settings.

How can I edit my work or education information?

What photos aren't allowed?

Can I make purchases on Bumble Web?

Yes! You can make purchases using a credit card or PayPal on your computer.

To subscribe to Bumble Boost on Web:

Click your name in the top left corner of your screen
Select Manage Your Boost and select your choice of subscription

To purchase coins for Superswipes, Spotlight sessions, or to activate Travel on Bumble Web:

Click your name in the top left corner of your screen
Select Activate Spotlight

If you decide to purchase Bumble Boost on your computer, you will have to cancel it within Bumble Web. You can cancel your subscription by following the same steps as above.

How can I change my location?

If your location services are switched on for the browser you are using to log in, then your location is automatically determined by your GPS and cannot be changed.

How can I increase my popularity?

How can I delete my profile visitors?

Unfortunately you cannot delete your profile visitors at the moment. You can however remove the new notification by looking through the list of people who visited your profile.

Why have I not received credits after taking part in an 'Earn your credits' offer?

Sometimes, you'll be offered the chance to take part in questionnaires and downloads in exchange for Chappy credits. If you do not receive your credits for whatever reason, you'll need to contact the Fyber support team directly.

To contact the Fyber support team, please click on the credits icon on the left side of your Chappy page, select 'Earn your credits' and select 'Support' in the bottom left corner of the pop-up window.

How can I edit my work or education information?

How can I change my browser’s location settings?

Changing your browser’s location settings will allow us to see your approximate location, so that we can help you find people in your area. Don’t worry, we won’t tell anyone exactly where you are, only how close, and we won’t share this information with anyone else.

How you change your settings depends on your browser:

Internet Explorer
1. Open the Tools menu
2. Click Internet options
3. Click Privacy
4. Uncheck ‘Never allow websites to track your physical location’.

Google Chrome
1. Go to Settings
2. Click Show advanced settings
3. Under Privacy, click Content settings
4. In Location choose ‘Ask me when a site tries to track my physical location’

Firefox
1. In the address bar, type about:config
2. On the next page, type geo.enabled in the search box
3. Double click on the ‘geo.enabled’ preference
4. It should now say ‘enabled’

Safari
1. Go to the Safari menu
2. Click Preferences
3. Click Privacy
4. Choose ‘Prompt for each website one time only’

How can I see who visited my profile?

To see who visited your profile and when, follow these instructions:

Go to your Connections tab
Tap the drop down menu at the top and select Visits

What does my profile score mean?

When users vote on your photos from Encounters, we will calculate your votes to provide you with a 'Profile score'.

If you want increase this score, you can use our photo coaching feature to replace your photos which aren't performing so well.

What is Travel and how does it work?

Going to a conference in a few days and wish you could start networking now? Moving to a new city and want to connect with a new BFF to show you the best spots? Got a dream vacation coming up and looking for a bae to dance the night away with? No matter if you’re heading down the road or across the globe our Travel feature helps you form the important connections you’re looking for on your own time.

When you activate Travel you can select the city your profile appears in for seven days. Your location will show as the center of the city you’ve chosen (at this time you will not be able to select an exact location) and an indicator will display so other users know you’re using Travel.

To activate Travel follow these steps:

Open Settings by tapping on the grey gear in the upper left-hand corner of the app
Scroll to the Location section at the bottom and tap “Travel to…”
Search the city you’d like to appear in and select it
Five Bumble Coins will be deducted from your balance (or you will be directed to purchase them)
A timer will appear under your location in settings so you know how much longer you have left

How can I delete my profile?

If you really want to delete your Chappy profile, just log into your account and click on the cog icon on the top right corner of your profile page. Scroll down to the bottom of the page where it says 'Delete Account' and follow the instructions given. If you’re having trouble logging in to your account, you can restore your password on this page. If you cannot find the email in your inbox please check your spam folder. If you have problems when trying to delete your profile please contact our Customer Care Team and we will help you.

How can I hide my profile?

How can I add new occupation or education info to my profile?

To add new job or school information in the app, just follow these simple steps:

Click on your Profile Edit screen and select the section you would like to update.
You can choose to input a personalized occupation and education or select from our list of 'General Occupations' in the menu.
If you're using our Android app, the new information will be shown automatically.
If you're an iPhone user, pull down on the screen to refresh and update your info.
You can select any of your listed jobs or schools to display on your profile.
If you change jobs at any point, or you want to change this information for any other reason, follow these steps again.

To update your job or school information on Bumble Web, just follow these simple steps:

Click on your name in the top left corner of your screen
Scroll down and click on My Work & Education

Here, you can update or add your details. Click Save when you’re finished!

What is the Favourites folder?

Favourites folder is where you can find all of the people you've marked as a favourite and all of the ones who favourited you. You can switch between tabs using the buttons at the top of the page. Please note that Favourited you can only be accessed if you activate Chappy Premium.

What is the Invisible mode?

Invisible mode is a premium feature that lets you browse Chappy without anyone knowing who you are. You can enable this feature by going to your settings, scrolling down to the 'Invisible mode' section and by activating Chappy Premium. As soon as it is enabled a grey silhouette with a hat will appear on your thumbnail photo.

What are my Favourites and how can I access them?

Favourites are all those people who favourited you, as well as those who you marked as your favourite. Please note that you would need to activate Chappy Premium to access this folder.

How can I reactivate my deleted profile?

First thing’s first: welcome back!

If you deleted your profile less than 30 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.

If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?

How do I get Verified status?

Getting Verified status helps to prove to other users that you’re a real person, making it easier to make friends.

To get Verified, all you need to do is go to the Verifications area on your profile page and then you will be able to verify your profile with a photo of yourself.

How can I change my location?

Your location will be automatically established by your phone's GPS.

If you’re interested in the dating pool of another city, you can change your location using Travel Mode to make connections wherever you’d like.

Using Bumble Coins, you can activate Travel Mode to swipe and be shown in another city before or during your travels making it more convenient to create genuine connections!

Using Bumble Web? Click here for information on updating your current location.

Can I change my location more than once while using Travel?

When you activate Travel you’re able to change your location to the city of your choice as many times as you’d like.

To change your location follow these steps:

Open Settings by tapping on the grey gear in the upper left-hand corner of the app
Scroll to the Location section at the bottom and tap “Travel to”
Search the city you’d like to appear in and select it

Please note, you can only choose one location at a time.

How can I change my gender on my profile?

If you would like to change the gender on your profile, please do the following:

Open your profile page
Go to Settings
Tap on 'Edit basic info' and apply necessary changes

Please note, you can change the gender on your profile only once.

How can I change my verification method?

If you want to change your social network account or your verified phone number on your Chappy profile, please open your settings and scroll down to Your account section. Click on the pencil icon and then on Unlink next to the verification method you would like to disconnect. Once the details are unlinked you can add a new phone number or social network account.

How can I delete the Chappy application from my phone or tablet?

You can delete the Chappy App as any other application on your Android phone or tablet. Please go to settings of your device, select Applications Manager and then the app and choose uninstall.

How can I change my date of birth?

To change your date of birth, please do the following:

Open your profile page
Go to Settings
Tap on 'Edit basic info' and apply necessary changes

Please note, you can change the date of birth on your profile only once.

Troubleshooting guidelines

If you're experiencing any problems on Chappy, it's possible that this is being caused by a temporary issue on the site.

Please try the following steps in attempt to resolve the problem:

1. Check that you're using the latest version of the browser and update it if necessary

2. Clear cookies and cache on your browser

3. Quit and re-open the browser

4. Sign out and sign back into your account

If none of the above measures helped, please also try:

Check the same page in a different browser in order to check if issue is down to a particular browser, and let us know if issue occurs in both browsers.
Disable any temporary plug-ins, add-ons or extensions in your browser and quit and re-open the browser afterwards.
Add https://chappyapp.com/ into your antivirus program or browser's list of safe websites and ensure your antivirus hasn't identified any issues with your operating system.

If you aren't sure how to do any of the above, please check specific instructions in the Help section of your browser.

Why am I being charged again?

If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:

To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.

If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.

To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.

If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.

How do I enable location services for Bumble on my Android?

To enable location services for Bumble on an Android device, follow these steps:

1. Open your device settings

2. Scroll down and select Personal

3. Find the "Location Services" icon

4. Toggle the option from "off" to "on" Bumble will only access your location when you have the app open.

How can I enable location services for Bumble on my iPhone?

To enable location services for Bumble on iPhone, follow these steps:

1. Open your device settings

2. Scroll down and select Bumble

3. Find the "Location" option and ensure that "While Using the App" is selected

I'm having trouble buying Chappy credits. What do I do?

Please contact our Customer Care team if you're having trouble buying credits. To do this, just open your profile page, go to Settings and select Feedback.

How can I contact customer support?

If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!

How does photo verification work?

To verify your profile with your photo please follow these instructions:

Go to your profile.
Click on the photo icon in the 'Verification' section.
In the pop up window please click on 'Take a photo' and grant access to your camera.
Take a photo with the same gesture shown in the example.
Click on 'Send' if you are happy with the picture you took or click on 'Retake' if you want to try again.

Make sure that your face is clearly visible when taking the photo and don't worry, this photo won't be shown on your profile and it won't be visible to any of your profile visitors.

If you have issues using the Safari browser please use another browser like Firefox or Google Chrome.

How can I manage my privacy?

You can manage your privacy via your 'Settings' . Options are available to control who can view your profile, if you want to show your distance and online status, if you only want to be shown to people you liked and visit and if you want allow search by email.

For more details about your Privacy, please refer to our Privacy Policy.

How can I edit my work or education information?

Can I stop receiving notifications?

Of course! Click on the cog icon in the top right corner of your profile page to open your settings, and scroll down to Notifications. Turn off any notification for email or browser that you don't want to receive (not including some standard company emails). You can turn them back on at any time.

Please note that if the button is blue, it means that the notifications are turned on. If the button is grey, it means that notifications are turned off.

Why is my verification photo rejected?

If your verification photo is rejected it might be due to the following reasons:

Your face is not clearly visible.
The entire gesture is not shown in the photo you take.
The photo is too dark, too light or too blurry.
The gesture doesn't match the gesture we showed you in our example.

Please contact our Customer Care Team if you are unable to pass the photo verification and none of the above reasons apply.

How can I change my location on Bumble Web?

Your location should be automatically determined by your Internet browser. If your location is incorrect, please make sure that you grant permission for your browser to access your location.

To manually update your location please follow these steps:

Click your profile image located in the upper left-hand corner of the screen
Click "Settings"
Scroll until you see "Location"
Beside the city there will be a refresh icon
Click the icon and your location will update to the latest city pinged by your browser

Please note that if you are also using Bumble via the app, your profile will default to your phone location; this will update each time you launch the app.

How can I block a user?

We understand that there are some people you don't want to receive messages from. Therefore, you can easily block someone at anytime!

Visit the user's profile
Scroll to the bottom of their profile
Tap on 'Block or Report' and then 'Block'

You can also find the same button at the top of a conversation. Please note that that person will still be able to see your profile page and see if you are online (unless you using Invisible mode), but you won't receive his or her messages anymore.

I accidentally swiped left, can I undo it?

If you've accidentally swiped left, you can tap the arrow on the top left corner of your screen.

To Backtrack in Bumble Web tap the two arrows next to the ‘X’ icon.

Backtrack is a part of Bumble Boost, if you don’t already have a subscription you will be presented with options to subscribe when tapping the backtrack button.

How can I buy credits on the Chappy Mobile website?

Go to your profile page and select credits, then follow the instructions. You can use Chappy credits to use our 'Spotlight' service, add more votes in Encounters or increase your daily contact limit.

Why has my photo been moderated?

We work hard to ensure that Bumble is a safe and empowering platform for all of our users. Our photo moderation rules are in place to protect our community.

If you photo has been moderated, it will most likely be for one of the following reasons:

Your photo contains erotic content
You're wearing swimwear or underwear. Swimwear is OK in a pool or beach setting, but no bathroom mirror selfies or similar are allowed
Your photo is of someone under 18 by themselves
Your face is not clearly visible for some reason. This can include the image file being too small, your face being obscured, or too many filters being used
Your photo contains a watermark (this is only OK in Bizz mode)
Your photo has a caption or text laid over it
You have uploaded a photo of someone who is not you
Your photo contains firearms (more on this here)

Can I search for a specific person on Bumble?

Bumble was designed to help you make brand new connections with people in your area, so we currently do not have the option to search for specific people.

I don't have a webcam to verify my profile with a photo. What can I do?

Don't worry! If you don't have a webcam just use your phone camera by accessing your profile on your mobile phone. If you don't have a camera on your phone just ask a friend to borrow theirs or use an internet cafe to complete the process.

Why am I being charged again?

If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:

To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.

If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.

To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.

If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.

I'm having trouble buying Chappy credits. What do I do?

Please contact our Customer Care Team if you have any trouble buying credits. They'll be happy to help.

Why were email invites sent to my contacts?

We have a feature that enables you to find your friends on Chappy by importing existing contacts from your email account. Invitations to your friends are only sent if you share your address book on Chappy and send invitations to friends who have not joined us yet.

Don't worry! When importing your contacts, you can always choose to uncheck any contacts who you do not want to invite or add to your friends on Chappy.

Why do I need to confirm some of my information when I try to log in?

If we call you then you'll be prompted to enter a number into a field on your screen; simply enter the last four digits of the number we're calling you from.
If we ask you to confirm your email address or phone number please do so. You don't need to have access to your email address or phone number as you only need to enter it.
If we're asking for your password but you do not remember it, just click on the 'Forgot Password' button and follow the instructions sent to your email.

If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.

How can I contact customer support?

If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!

Why am I seeing people from an area outside of my own?

Bumble shows you people in or very close to your location. Once you’ve swiped through all of the people in your area, Bumble will automatically find other users in places nearby. We don't want you to run out of people to swipe on! (Besides, who knows who you might find just a little farther away?)

Why am I getting the message 'Invalid phone number' when trying to verify my phone?

How can I block a user?

We understand that there are some people you don't want to receive messages from. Therefore, you can easily block someone at anytime!

Visit the user's profile
Scroll to the bottom of their profile
Tap on 'Block or Report' and then 'Block'

How can I change my gender?

To change your gender using the mobile app follow these steps:

Tap the grey pencil to edit your profile
Scroll down to “My Basic Info” and tap your current gender
Select your gender from our options
If you chose a non-binary option you will be prompted to make a selection in the "I'd like to be shown to..." section (you can change this as many as you would like)

To change your gender on Bumble Web follow these steps:

Click your profile image in the upper left-hand corner
Scroll down and click “My Basic Info”
Scroll down to "Gender" and click "More options..."
If you chose a non-binary option you will be prompted to make a selection in the "I'd like to be shown to..." section (you can change this as many as you would like)

Please note that while you can only change your gender yourself once we absolutely understand that one's gender can be ever changing. Our Support Team is always available to make this update for you, without questions, at support@team.bumble.com .

My popularity is low - how can I boost it?

There are many ways to boost your popularity and get seen by more people. You can buy Chappy credits to use our 'Spotlight' service or get your very own Chappy Premium.

I'm having trouble buying Chappy credits. What do I do?

Just send us a message and our Customer Care team will be happy to help should you have trouble buying credits.

How can I unblock someone?

First, go to your Settings by clicking on the cog icon in the top right corner of your profile page. Scroll down to Blocked Users, click on the pencil icon next to this section, select who you would like to unblock and click on Unblock.

My popularity is low - how can I boost it?

There are many ways to boost your popularity and get seen by more people. You can buy Chappy credits to use our 'Spotlight' service or get your very own Chappy Premium.

What does the blue or white tick next to a username mean?

How can I recover a deleted match?

It's not possible to recover a match you've deleted. To avoid accidentally deleting a match, Bumble asks you to verify that you want to delete a connection first!

How can I block a user?

We understand that there are some people you don't want to receive messages from. Therefore, you can easily block someone at anytime!

Visit the user's profile
Scroll to the bottom of their profile
Tap on 'Block or Report' and then 'Block'

How can I hide my account?

If you don't want to use your account for a while, you have the option to hide it. When your account is hidden, you will not appear in People Nearby or Encounters. But those people you've been in contact with already, will still be able to see you in their Connections and send you messages.

If you want to hide your profile please do the following:

Open your profile page
Tap on Settings and Account
Make sure the 'Hide account' option at the top of the page is turned on.

How can I report someone?

We strive to maintain the Hive as a safe and enjoyable place to make authentic, kind connections. If you ever encounter a user who you feel has violated our Community Guidelines, please let us know so that we can take action.

There are two different ways to report someone on Bumble - via their profile, and via a conversation.

To report someone from their profile, please follow these steps:

Scroll to the bottom of their profile and tap the "Block and Report" button.
Choose one of the report reasons and include any additional comments for our moderation team. You can share as much or as little information as you feel comfortable with, but the more information we have, the easier it is for us to support you and take action.
Tap "Submit report".

To report a user from the Conversations menu, please follow these steps:

From your conversation, tap on the 3 dots in the top right-hand corner.
From here, tap “Block & Report”.
Be sure to specify the reason for the report and submit. You can share as much or as little information as you feel comfortable with, but the more information we have, the easier it is for us to support you and take action.

Once we receive the report, our moderation team will review it as soon as possible. Due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.

Check out our Community Guidelines, Terms of Service, and Safety Tips for additional information. The safety of our community is our top priority, and we want all users to feel comfortable and empowered in the Hive. Feel free to reach out to our team if you have additional questions; we’re here for you!

Why am I not receiving any matches?

The more information you put into your profile, the more chances you have to find a match! You can add up to six photos to your profile and having more photos will increase your chances of receiving right-swipes. We'll let you in on a little secret: Higher quality photos always perform better.

My popularity is low - how can I boost it?

There are many ways to boost your popularity and get seen by more people. You can buy Chappy credits to use our 'Spotlight' service or get your very own Chappy Premium.

How can I reactivate my deleted profile?

First thing’s first: welcome back!

If you deleted your profile less than 30 days ago, you should have a confirmation email from us that includes a reactivation link. Click that and you’ll be able to jump right back in.

If it’s been longer, you’ll need to create a new profile – a good excuse to switch things up and try a different approach, maybe?

How can I report a fake profile?

We have a zero tolerance policy for fake profiles on Bumble and a team that works 24/7 to keep them out of the Hive. If you ever see something suspicious, please don’t hesitate to report it to us!

If you come across a profile that you believe is fake, follow these steps to report it:

On the user's profile, scroll to the bottom and select the "Block and Report" option
Choose "Stolen photo" as your report reason and include any additional comments for our moderation team
Tap "Submit report"

If you have already matched and started a conversation with a user that you'd like to report, the process will be a little bit different. Please follow these steps:

From your conversation, tap on the 3 dots in the top right hand corner
Select the option to "Block and Report"
Choose "Stolen photo" as your report reason and include any additional comments for our moderation team
Tap "Submit report"

Additionally, you can contact our Support Team directly and include the following information:

The exact name, age, bio, and photos that appear on the profile that you are reporting (if you have them, screenshots are very helpful!)
The location (city, state, country) where the profile was seen

Other information that could help includes the user's move makers and/or additional photos that are used on the profile. The more details you can provide, the quicker we’ll be able to locate and remove this profile from the Hive.

Does Bumble have a swipe limit?

Seeing a screen that you’ve hit the end of the line? Don’t worry; this is not a technical issue.

In order to help foster more genuine, quality connections for our users and encourage more intentional swiping we incorporated a daily swipe limit. We know the more thoughtful our users are about their swipes, the more likely they are to strike up conversations that lead to meaningful connections.

Once you hit your daily swipe limit, you will have to wait 24 hours for your swipes to reset (e.g. if you hit the limit at 8 pm your swipes will refresh at 8 pm the next day). If you would like to continue swiping, you can get unlimited votes with a Boost subscription.

If your swipes don’t reset after 24 hours, reach out to our Support Team so we can get you back up and buzzin’. Here is how to get in contact with our team:

Directly within the app through the "Contact & FAQ" button.
Email our Support Team here.
Through our Facebook Support page, or Twitter Support page.

How can I amend my stored payment method?

Open your settings by clicking on the cog icon in the top right corner of your profile page, scroll down to the Payment Settings section and click on it to edit. You'll then be able to unlink your payment method.

Why can't I see someone's location on their profile?

If a user’s location isn’t showing on their profile –– don’t worry. A location won’t appear if that user has set their profile on Snooze mode (for folks you’ve already matched with), if they are not near one of our geographical pinpoints, or if they haven’t opened the app for several days.

Why am I being charged again?

If you are being charged again and you are not sure why please check if you currently have a Chappy Premium subscription or if you have the Auto-Top up feature turned on for credits:

To cancel a Chappy Premium subscription bought via Google Play, launch the Google Play store on your phone, locate the Chappy app, and then tap 'Unsubscribe'.

If you purchased Chappy Premium via Credit Card or PayPal visit the website and close the subscription via your payment settings.

To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS message or any subscription-renewal SMS.

If you are still have some confusion about the payments, please get in touch with our Customer Support team using our Feedback form.

How can I hide my account?

Open your profile page
Open your settings and tap on 'Account'
Make sure the 'Hide account' option at the top of the page is turned on.

How can I unblock a user?

Once you've blocked a user, it's not possible to unblock them.

I’ve accidentally signed into the wrong Facebook account. How do I switch?

If you accidentally used the wrong Facebook account to log in, don’t worry! Getting back to your original account can be done in a few easy steps:

Mobile:

Select the profile avatar on the bottom left corner of the main screen.
Select the grey gear in the top left corner of the screen.
Scroll to the bottom and select “Log Out.”
Launch the Facebook app and make sure you are signed in to the correct account.
Relaunch the Bumble app and select “Continue with Facebook.”

Web:

Click on your profile photo at the top left corner on your screen.
Click “Log out.”
Open Facebook in another tab and make sure you are signed in to the account you want to use.
Go back to bumble.com and sign in by selecting “Continue with Facebook.”

Why did I run out of people to swipe on?

If you're running out of users to swipe on you may have too many filters selected in your Settings. Too many filters will limit the amount of users that fit into your search criteria.

If you run out of users to swipe on, try widening your search criteria (age and distance ranges) and removing a few filters to expand your Hive.

Why can’t I crop photos?

Photo uploading on Bumble is optimized so that photos fill the space they are placed within. If you upload a photo in landscape orientation, it's possible that the sides will be cropped from view. Try uploading photos in portrait orientation for best results!

What is Moves Making Impact?

With the help of Vital Voices, a non-profit organization dedicated to creating spaces for women to be heard, we created Moves Making Impact. This initiative utilizes empowered first moves on Bumble to uplift women facilitating change globally. With each first move made on Bumble, we're making a donation to one of three women who are doing incredible work in Public Policy, Economic Development, and Human rights. You can find more information about the initiative, the women, and their causes here.

You’re able to change the cause your first moves support at any time by following these steps:

Select the silhouette icon in the bottom left corner
Select the cog/settings icon in the top left corner
Scroll down and select 'Moves Making Impact Settings'
Select the cause you’d like to support (or select ‘Learn more’ for further information)

Can I use Bumble without giving location permissions?

At this time you do have to grant Bumble location permissions while the app is in use in order to be able to swipe on folks in your area. However, if you want to turn off your location you will still able to interact with your current matches and others will see your last known location displayed on your profile.

Does Bumble Web include all the features of the app?

Bumble Web has many of the same features you will find on our mobile app.

On Bumble Web you can:

Edit your profile, including your advanced filters
Add new photos
Verify your profile
Message your matches
Backtrack on accidental left swipes
View your Beeline
SuperSwipe folks you’re interested in
Subscribe to Bumble Boost
Activate Spotlight
Purchase Bumble Coins
Video chat with your matches

What is Snooze?

Snooze is a feature that allows you to pause activity, or hide your profile on Bumble, while keeping your matches. Whether you’re on vacation, swamped with work, need some time to focus on yourself, or are taking a digital detox, we understand that everyone needs a break sometimes, and we encourage you to go offline so you come back to our community a healthier, more balanced person - whenever you’re ready.

Snooze hides your profile from potential matches for either 24 hours, 72 hours, a week, or indefinitely. While you’re snoozing you have the option to set an away status that can be seen by your active matches, as these connections will remain. You can turn Snooze on or off within your settings.

*Please note, whenever you want to deactivate Snooze mode and return to Bumble, your matches will receive a notification stating that you’re back.

For more information, please visit: Bumble Snooze.

How can I block a user?

To block a user, please visit their profile, select the icon in the top right corner of their profile and select 'Block or report'. Please note that blocking a user will stop their messages from reaching you, but the user will still be able to view your profile.

Will my connections expire while Snoozed?

While Snoozed, matches that do not have an active conversation will expire.

Matches that you’ve been messaging with will not expire. These connections will receive your designated away status until you come back!

How long do expired matches stay in my queue?

There isn’t a time limit on your expired matches. Your match queue holds five expired matches at one time. If you exceed five, the oldest expired match will be bumped to make room for the newer expired match.

Bummed that you missed out on a match? It’s not goodbye forever, learn about our Rematch feature here.

Why am I being asked to add a social network account when I try to log in?

Who will be able to see my profile when Snoozed?

While Snoozed, your profile will only be viewable to your current connections.

How can I view my matches?

Ready to make the first move or want to look through your matches? Follow these steps to view all of the users you have connected with:

Tap the chat bubble on the lower right corner of your screen
At the top of this screen, you will see your Match Queue

Your Match Queue will show you all of the users you have matched with as well as your expired connections.

How can I access my profile if I cannot see the captcha symbols?

If you need to enter captcha symbols but you are not able to see them, it may be due to some plugins or antivirus software installed on your computer. Try turning them off or deinstall them and you will see the symbols.

Will I still be able to chat to my matches with Snooze on?

While Snooze is on, all of your activity on Bumble will be paused. This means that you cannot chat with your current matches. If you choose to continue your conversations, Snooze will be turned off and your profile will revert to an active status.

Will my matches be notified when I turn Snooze off?

Yes! We created Snooze to provide a way for users to take a break while also fostering online accountability. We notify your matches when you’re back online in order to foster this accountability and ensure that everyone is treated with kindness and respect.

Will I receive a notification when my profile in ‘un-snoozed’?

Yes! We will send you a notification when your designated Snooze period expires and welcome you back to the Hive!

Will I still be able to swipe when my profile is on Snooze?

When your profile is Snoozed, all of your activity on Bumble will be paused. This means that you will not be able to swipe or match with users until you turn off the feature, or when your designated Snooze period ends.

How do I delete my profile?

Made a meaningful connection and no longer on the dating scene?

Finding a great romantic connection doesn’t mean having to step back from your social and business growth! You can delete just your Date profile, while sticking around on Bizz and BFF. Here’s how!

Need a digital detox?

You can take a break without losing your entire account. Check out Snooze.

Calling it quits for real?

To delete your account, please follow these steps:

Open the "Settings" menu of the app.
Scroll to the bottom and click on the "Delete account" button.
You will then be prompted to list your reason for deletion and type "Delete" to finalize the process.

*IMPORTANT NOTE: As with other apps, simply removing, uninstalling or deleting the Bumble app from your phone will not erase your account entirely. You must follow the steps above to delete your profile. If you've already deleted the app from your phone and need to delete your account entirely, please reach out to our Support Team -- we’ll be happy to help you with this!

Please note if you subscribed to a paid membership you will need to take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto renewal subscription fee.

We’ll miss you in the Hive! You’re welcome back anytime.